Ruislip Appliances Reviews 182

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Have been using Ruislip appliances for years and wouldn't go anywhere else locally. These guys have fitted at least 3 properties for me, excellent price, did exactly what they said they would, when... See more

Company replied

Rated 5 out of 5 stars

We have used Ruislip appliances over many years, whether that’s supply and install or just supply, we always get honest advice, with which product to use and the service and fitting is always 5 star... See more

Company replied

Rated 5 out of 5 stars

Highly Recommend Ruislip Appliances. My elderly mother needed a small under the counter fridge. Tristan was so patient, explained which products she could choose from, that would fit the existing spac... See more

Company replied

Rated 5 out of 5 stars

I have been using ruislip aappliances in the region of six years , We are a good sized sub contract 7 main build contractor with a turnover in excess of 30M, If i need anything in the white goods... See more

Company replied

Company details

  1. Appliance Store

Written by the company

Based in Ruislip since 1958 we supply Hillingdon and Greater London with Domestic Appliances. We price match against major retailers to ensure we are competitively priced. We keep thousands of products in stock for same-day collection or next-day delivery and installation! Visit us in-store or shop online!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Good to do business with

Friendly, helpful, knowledgeable, altogether a good company to buy from.

17 August 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

Service and products are best of the best

We needed to buy appliances at very short notice , the service and products available were second to non, a vast range of products and prices to fit all pockets , the installation on the day was exceptional and friendly, it pays to shop local in our opinion, thanks guys (ruislip)

17 August 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

If you want quality and service visit Ruislip Appliances- you will not be disappointed.

I needed a new fridge and dishwasher especially the fridge as it packed up on me and with the heatwave it was rather important I bought the right one as soon as possible.

As I have used Ruislip Appliances before I visited their shop and they could get me anyone I wanted but they did not press me for a sale. I found them very helpful and conscious of my needs and financial budget.

They came up with the right selection and delivered them within a couple of days.

They took away my old items and were very cheerful and obliging men.

16 August 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

Why shop anywhere else for appliances!!

As always, faultless service and helpful advice means that you have complete confidence in your purchase.

24 June 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

quality products, quality prices, quality service

In an era where everybody is driven by the criteria of price in the decision making process...and the quality of customer service has started to disappear. It is good to meet a company which still ticks all the boxes.

21 June 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

Local service, global advice

I have had a great deal of trouble sourcing a gas hob and oven. To cut a long story short, John Lewis let me down twice; 1. failing to deliver their side of the bargain regarding a 55cm standalone gas cooker; 2. providing sub-standard advice on the type of built in hob and cooker to go for (essentially the partner at John Lewis didn't seem that bothered to help find and supply a gas cooker for me).

What a breath of fresh air it was to walk into Ruislip Appliances and be greeted with reassuring advice that they could help me and that the ten minutes spent in the shop would solve my problems relating to the hob and oven. Only armed with my smart phone, I was ale to demonstrate my predicament with our new house,namely it had a delapadated gas hob and oven in need of removing and a new one installed. I thought it would be a difficult task but no, in less than 10 minutes, I had on order a new gas hob and double under oven with contact details of installers who could come round to the house at my convenience to install these products.

What a great way to shop; taking the hassle out of buying large and expensive household appliances by providing local electricians/plumbers/gas fitters.

I paid a little bit more than I expected but realised immediately that the staff at Ruislip Appliance know a lot more than me about this type of thing.

Many thanks for the help and suport provided to ensure I received the right advice and goods at the right time.

18 June 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 4 out of 5 stars

Very good customer service.

I would definitely buy from Ruislip Appliances again. Very good customer service. I recommend anyone without reservations,

8 June 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

Hassle free!

Staff were knowledgeable and helpful. Every question we had was quickly answered, delivery was arranged at a mutually convenient time, and (as we live a fair distance from the store) the delivery drivers loaded the appliance in to my Dad's car for him to deliver to our house. Would recommend, and will certainly use again!

7 June 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

Service with heart!

I have used Ruislip Appliances for both my home and business and have always been 100% happy with after care and product. The company really care about the customer as an individual and ensure you purchase what is right for you and your family and business. I am a very happy customer.

7 June 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us such a lovely Review - we really do appreciate it!

Rated 5 out of 5 stars

Ruislip Appliances to the Rescue

I am in the middle of a house refurbishment and due to some late changes the date of my kitchen installation needed to be dramatically brough forward. This was complicated further by an impending small person arrival- a house with no working kitchen is not a good place to be at such a time . I rang Ruislip Appliances and their diverse selection of products plus a deep level of understanding of the most appropriate appliances to meet my requirements, meant the units were delivered and in place within 3 days of my call. I cannot recommend the overall level of service highly enough. Now all I need is a bathroom and the new addition can finally reveal itself! Trust me, if Ruislip Appliances did bathrooms, I would be looking no further.

7 June 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it and were thrilled to have been able to help!

Rated 5 out of 5 stars

Very informative & knowledgeable & keen to help

Despite not living local to the area the service we have received so far has been first class with any little question answered over the phone and on one occasion the engineer came out for a 10 minute job arrived at the time stated with a round trip of over 100 miles all for the cost of a cuppa. Now that is what customer care is about.

7 June 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

Siemens tumble dryer - great service from Ruislip Appliances!

Excellent service when we ordered a new Siemens IQ100 tumble dryer - it was at the best price we found, delivered free and they collected our old unit free as well! The delivery guys also stacked the new dryer on top of the washing machine which was extra helpful. The sales people I spoke to were great and I was kept in contact at all times regarding the order and delivery. Couldn't ask for better service and Ruislip were so much better than ordering from those faceless 'superstores'.

7 June 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

Outstanding Customer Service, Advice and Price!

When looking for a new appliance, look no further than Ruislip Appliances. From the moment you walk into the showroom to the delivery of your new toy, you could not want for more.

23 April 2013
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Reply from Ruislip Appliances

Thank you, so much for your business and for taking the time to leave us a fantastic Review - we really do appreciate it!

Rated 5 out of 5 stars

Very helpful and made choosing easy

We were not sure what oven to choose. After looking round for a while we were offered help by a staff member. When we told him what we were after and what space we had, he looked at us and said "what colour do you want?" we replied "white" and he said "you need that one." That made the decision easy - so we bought it and are very pleased with it. Thank you Ruislip Appliances a place to trust.

18 April 2013
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Reply from Ruislip Appliances

Thank you for a fab review! We are delighted to have been able to help, and hope to be of assistance again in the future!

Rated 5 out of 5 stars

Fixed In A Flash

I needed a replacement dishwasher. Neff didn't have one in the UK. You had an equivalent Bosch in stock. And arranged installation the same day. Excellent service.

18 April 2013
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Reply from Ruislip Appliances

Thank you for a fab review! We are delighted to have been able to help, and hope to be of assistance again in the future!

Rated 5 out of 5 stars

Friendly, knowledgeable staff who know the products

Staff were friendly, knowledgeable and helpful. I bought the product and they delivered the same day and also took away the old appliance. On top of that I saved £70 on the price. I would recommend them to anyone and use them again.

18 April 2013
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Reply from Ruislip Appliances

Thank you for a fab review! We are delighted to have been able to help, and hope to be of assistance again in the future!

Rated 3 out of 5 stars

Super shop service - dodgy delivery

We were really glad we chose Ruislip Appliances as the staff were informative and helpful, and made our choice easy. Fell down a bit with delivery though. We were buying a cooker as old one had blown up completely and every day we waited was another day with nothing to cook on, absolutely nothing. Then our delivery date was not noted down and we waited in all one day to no avail. This meant even more days with no cooking facilities. Final delivery was made with little comment ( Zanussi men, not Ruislip App) and now all is fine, cooker's good, and we hope will continue so for many a day.

26 March 2013
Unprompted review
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Reply from Ruislip Appliances

Dear Customer,
I’m very sorry to hear that the delivery drivers were not perfect in this instance, next time please asks for me and I will endeavour to make it up to you in some way.

Regards

Nick Mooney

Director

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