Rugvista Reviews 61

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

On-time delivery, but very poor product quality The delivery service was excellent and the package arrived right on time. However, the quality of the product itself is very poor. The rug sheds cons... See more

Company replied

Rated 5 out of 5 stars

I have ordered carpets through Rugvista several times. The product has always been the same as in the pictures. The selection is large and the categories are well-designed, which makes it easier to ch... See more

Rated 5 out of 5 stars

We bought 3 carpets. I loved the whole process. Great selection of rugs and carpets. Easy to use website and easy to purchase. Communication was clear and delivery was easy and super quick. The qualit... See more

Rated 5 out of 5 stars

Great experience with buying on RugVista.hr, everything seems exactly how they wrote on their page. Carpet is beautiful, and the images accurately reflect how the product looks. Delivery was profesion... See more

Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Pomažemo ljudima stvoriti dom koji vole. Rugvista je osnovana 2005. godine s jasnom misijom i ciljem: pomažemo ljudima stvoriti dom koji vole, olakšavajući i čineći ugodnim kupnju savršenog tepiha za naše kupce. Od samog početka fokusirali smo se na ponudu visokokvalitetnih tepiha po poštenim cijenama, istovremeno pružajući besprijekorno, ugodno i sigurno iskustvo kupnje za sve naše kupce. Danas smo ponosni što smo jedan od vodećih online trgovaca tepisima u Europi, poslujući s kupcima u više zemalja. Naša kolekcija uključuje više od 30 000 tepiha, od tradicionalno ručno tkanih orijentalnih tepiha do modernih mašinski tkanih dizajna; svaki je tepih pažljivo odabran kako bi se osigurala kvaliteta, trajnost i bezvremenski dizajn, tako da naši kupci mogu kupovati s povjerenjem pri svakoj kupnji. Vjerujemo da kupnja tepiha treba biti jednako ugodna kao i život s njim: zato nudimo jasne informacije o proizvodu, detaljne slike i intuitivnu, lako preglednu internetsku trgovinu. Pouzdana dostava diljem Europe, fleksibilne opcije povrata i prijateljska, brza korisnička podrška čine iskustvo kupnje jednostavnim, sigurnim i bez stresa za svakog kupca. Naše sjedište nalazi se u Malmöu u Švedskoj, a poslujemo diljem Europe; pritom kombiniramo skandinavske dizajnerske vrijednosti s međunarodnom izradom i modernim e-commerce rješenjima. Naš tim svakodnevno radi na unapređenju naših usluga, proširenju ponude i inspiriranju kupaca u njihovim odlukama o uređenju interijera. Posvećeni smo izgradnji dugoročnih odnosa s našim kupcima pružajući visokokvalitetne proizvode, izvrsnu uslugu i transparentno, pouzdano i dosljedno ugodno iskustvo kupnje. U Rugvisti pomažemo našim kupcima stvarati prostore koji su osobni, ugodni i lijepi – po jedan tepih odjednom.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

On-time delivery, but a bad product

On-time delivery, but very poor product quality

The delivery service was excellent and the package arrived right on time. However, the quality of the product itself is very poor. The rug sheds constantly, even after 5 months of use, which makes it very disappointing. Great service, but a bad product.

19 May 2026
Rugvista logo

Reply from Rugvista

Hi,

Thank you for taking the time to share your experience. We are very sorry to hear that you are disappointed with the rug and that the shedding has continued for such a long time.

Some wool rugs can shed naturally during the first period of use, especially when new, but we completely understand that excessive shedding over several months can become frustrating and affect the overall experience.

We would very much like to look into this further together with you. Please feel free to contact our customer service directly with your order details and photos of the rug, so we can investigate the matter more closely and help find a suitable solution.

Rated 5 out of 5 stars

I have ordered carpets through Rugvista…

I have ordered carpets through Rugvista several times. The product has always been the same as in the pictures. The selection is large and the categories are well-designed, which makes it easier to choose. I often buy carpets that can be washed in the washing machine because of children and dogs. The quality of the carpets is decisive because they do not lose their original color in the wash. Delivery is free, which I like, and always on time. I am very satisfied and will order a carpet through Rugvista again.

3 May 2026
Rated 5 out of 5 stars

Absolutely thrilled with my carpet

Absolutely thrilled with my carpet! The colors are spot-on perfect, matching the pictures exactly. High quality, fast delivery, and it looks stunning in my home. Highly recommend!

16 February 2026
Rated 5 out of 5 stars

Very satisfied

The carpet I purchased is exactly as shown, and the entire process from purchase to delivery went smoothly without any issues.

10 January 2026
Rated 5 out of 5 stars

Lovely carpet

Quick response, good quality of the product. Ordered a carpet for our daughter’s room and it’s soft, well made and looks beautiful.

8 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look