Rugey Reviews 

I ordered 2 pillows from Rugey last year. I am still waiting. Whenever I did happen to get through to someone on the phone they would tell me how sorry they were and expedite my order. That was almost a year ago. They respond to my e-mails the same way. We are sorry we have been back logged. We will look into it and send your order out express at no extra charge. I just tried e-mailing them again and all of my e-mails come back saying rejected. I contacted the BBB last year. After 2 months the BBB contacted me telling me that the case was closed because they never responded to them. If I could give Rugey negative stars I would.

Ordered Nov 2018 and still waiting 5 months later. Their customer support email replies and says when it arrives they will refund me but it is obviously never going to arrive and they refuse to give Management contact details. Worst company ever - stay well away from them as they will just take your money. Zero stars!!

Ordered over 100.00 for 2 pillows beginning of december, guaranteed delivery by xmas. Its now 4 months later and still nothing. No refund either. They dont answer the phone its only a recording. Total scam. Dont buy here, BBB has opened a complaint for them becasue they have ALOT of the same complaints. I wish i could give them zero stars

Horrible. I received 1 of 3 products and get NO reply from company. DO NOT ORDER FROM THEM!

If there were 0 stars thats what they get. Worst company on the internet. DO NOT order from them. It has been 3 months now and still have not received my product.There answering machine constantly says its busy, no satisfying emial in return. Ive never reported a company before until now. HORRIBLE!!!!

After reading all these reviews, it appears I was also taken for a ride. Ordered on 12/5. No merchandise, no refund. Also contacted credit card company.
Do not order from this company if you value your money.

I ordered a product on Dec. 19 and STILL have NOT received it. It’s a scam company.

This is a scam. They are sending garbage from China and they don't mention that in the marketing. no communication and product has not arrived. Have to handle through the bank.

Stay away This company is a scam

Worst online ordering experience I've ever had. I placed an order on 12/4 and I received a tracking number on 12/11.
The USPS has been waiting to receive the item since that same day. I have contacted Rugey via email at least 4 times and they only send generic emails stating supply and delivery issues.

I contacted credit card company on 1/23 for a refund. I emailed rugey and said delivery (if it ever happens, knowing it will never come) that it will not be recived and they can figure how to get the goods picked up.
Their phone number isjust a recording just pointing people back to email.
They had taken my money and now will have to fight my credit card company. ship this product.I have also files a BBB complaint.
This operation are obviously scam artists.

Worst online ordering experience I've ever had. I placed an order on 12/3 and I received a tracking number on 12/11. Guess what? The USPS has been waiting to receive the item since that same day. I contacted Rugey via email at least 10 times and they repeatedly told me it would be there for Christmas. When it was obvious it would not, I asked for a refund and they told me that they would not do that because it had already shipped (which it obviously had not) but to contact them when it arrived (which will never happen). Their phone number is ALWAYS a recording just pointing people back to email. They've taken my money and clearly have no intent to actually ship this product. I bought the exact same item via Amazon on 12/21 and it arrived on Christmas eve. Check out their reviews at the BBB. This operation is obviously a scam. Rugey, never again.

If there was a -1 star they would get it. My order was placed early December 2018, apparently picked up by a 3rd party 12/17 and I have not seen or heard about it since. They took my money and have yet to offer me a refund. They NEVER answer their phone and have not been helpful in any way. Horrible!!!!!