Ruff and Tumble Reviews 2,180

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the excellent service, highlighting prompt delivery and efficient handling of orders. Consumers are particularly satisfied with the products' design and how well they meet their pets' needs, making their lives easier. However, some customers also noted issues with delivery services, experiencing delays or lost parcels. A few other people also felt that certain products, while generally good, might have specific sizing discrepancies or material sensitivities, such as leather scratching easily.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the excellent... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speedy and... See more

Service

Users describe positive interactions with service, highlighting excellent customer service in-store and by... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the ease of ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more

Rated 5 out of 5 stars

Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more


Company details

  1. Pet Store

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service review.

Need to return the purchase as ordered wrong size, 6 days from request and 2 emails bout return still not received a reply.
The drying coats, of which I have many, are 5☆ quality, so 100% satisfaction on product and zero on the customer service

30 March 2026
Ruff and Tumble logo

Reply from Ruff and Tumble

Hi there, thank you so much for being such a loyal fan of our drying coats! We really appreciate the 5-star shout-out for the quality.

Please accept our sincere apologies for the wait.
As a small team, we strive to answer every message as quickly as possible, but your emails arrived while we were closed for the Bank Holiday.
I can confirm that we have now approved your request and sent two emails over to you with the details. Please check your inbox (and your junk folder, just in case!) so we can get the correct size sorted for you as quickly as possible. Thank you for your patience and for being such a loyal customer.

Rated 5 out of 5 stars

DPD poor service, Ruff & Tumble excellent

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being returned. We contacted Ruff & Tumble who were most helpful and arranged delivery of a replacement coat. We explained we were going away and they organised the delivery for the next day, in time to take the coat away with us. Our labrador is very happy to wear his coat after playing in the sea.

26 March 2026
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, the personalised name was so clear and was a lovely added touch.
Great materials.
I also bought the glove towels !! They are fantastic !

25 March 2026
Rated 1 out of 5 stars

Really very poor

Really very poor, I bought dog collars in June 2025, I have active working hounds and the leather collars I have are disintegrating - customer service fill excuses and completely uninterested, items are poor quality, would not recommend for active dogs

17 March 2026
Unprompted review
Ruff and Tumble logo

Reply from Ruff and Tumble

Thank you for your feedback. We take the quality of our Morston Leather range very seriously, as these are crafted to be premium, durable pieces.

Following our email correspondence, we noted that the damage shown in the photographs provided appeared to be consistent with external snagging or chewing rather than a manufacturing defect or standard wear and tear. Our 6-month warranty covers structural faults, but unfortunately, it cannot extend to accidental damage sustained during active use in the field.

As these are genuine leather items, we do state care instructions advising that they be kept dry to maintain the integrity of the hide. We’re sorry that on this occasion our policy meant we couldn't offer a replacement, but we appreciate you sharing your experience.

Rated 5 out of 5 stars

Five Star Experience

I had been looking at one of these for my Vizsla and after seeing my friend from Kudu River get them for his gun dogs at Crufts it convinced me to purchase one. I was blown away by the quality, the updates, and the delivery, especially as we had ours personalised too. This has been outstanding from start to finish and I would highly recommend them. Thank You so much.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

High quality, easy to fit.

Delivery was delayed by the courier, but as soon as this was reported, a replacement coat was sent out. I’m very pleased by the quality of the coat. It’s well made and my dog seems happy to wear it. It’s easy to put on, and dries her well. The coat was recommended to me, and I’m happy to pass that recommendation on.

23 February 2026
Rated 5 out of 5 stars

Slim lead

Great products, love these leads for my springers, and they come up like new after a round in the washing machine. Just happened to lose a lead whilst out and about as my springers love to run free, rub themselves in dead things, roll in muddy puddles & swim. 😁

23 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look