Really efficient with their delivery and communication, very impressive. The guys reply extremely quickly to emails and products are shipped insanely fast. I have been using the RU for about two m... See more
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See what reviewers are saying
Fast delivery and does what it's supposed to do! I've been using for 4 months and my hair loss has stopped and temples are looking a bit thicker! Excited to see where I'm at by 6 months. These guys ar... See more
2nd review after another 6 months usage, wow 🤩 all I can say is wow! I’d previously tried Minoxidil, finasteride, and various wonder cure shampoos and all did nothing. I took a video of my head befor... See more
One of the best customers services you will ever experience. Ive buying their RU solutions for 6 months, its right dosed and improved my hair a lor. Decided to change a but and buy the powder to make... See more
Company details
Written by the company
We are the number one vendor of affordable, pure RU58841 powder and solution. All of our products are third party tested and created using the highest grade ingredients. We offer fast domestic and international shipping and 24/7 customer service.
Contact info
RUdirect, Kemp House, 124 City Road , EC1V2NX, London, United Kingdom
- support@rudirect.co.uk
- rudirect.co.uk
4.7
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Very Efficient Company
Really efficient with their delivery and communication, very impressive. The guys reply extremely quickly to emails and products are shipped insanely fast.
I have been using the RU for about two months now, so too soon to comment on any results, however I will come back to this after a few more months of use and detail my experience.
13 October 2026
Unprompted review
Fast delivery and legit product
Fast delivery and does what it's supposed to do! I've been using for 4 months and my hair loss has stopped and temples are looking a bit thicker! Excited to see where I'm at by 6 months. These guys are the real deal.
14 September 2026
Very good company and very quick…
Very good company and very quick delivery of RU powder.
14 September 2026
I'm very happy with the results that…
I'm very happy with the results that the product give, and the expierience and the following of the costumer is really good
28 July 2026
I discussed products wih someone on…
I discussed products wih someone on your site who was very helpful. Great confidence in your RU which has been helpful for me with no adverse effects.
21 July 2026
sadly the customs send back my product
sadly the customs send back my product, it was promptly shipped and cistomer support is excellent, got my refund very fast
29 June 2026
product is good
product is good, and if you have any problem with delivery they always will do everything to help you.
8 June 2026
Great product and fast despatch
1 June 2026
Good Experience and Repeat Customer
I started using the product in September 2025, applying it consistently every day. After around 3 months, I started to notice visible results, with improvement in hair thickness and regrowth.
Since then, I’ve continued reordering from RUDirect multiple times. The ordering process has always been straightforward, and delivery has been reliable each time.
This isn’t an overnight miracle product, but in my personal experience, consistency and patience paid off.
17 January 2026
Unprompted review
I ordered it ages ago and still hasn’t…
I ordered it ages ago and still hasn’t come can someone provide me an update
Update they fixed it and shipped it back out
12 March 2026
Reply from Rudirect
Hi James,
After investigating, it appears that the original parcel was unfortunately lost in transit. We arranged a replacement shipment via UPS Express, and have emailed you the tracking number.
If there’s ever anything you need, please don’t hesitate to reach out to us at support@rudirect.co.uk
All the best,
RUdirect
One of the best customers services you…
One of the best customers services you will ever experience. Ive buying their RU solutions for 6 months, its right dosed and improved my hair a lor. Decided to change a but and buy the powder to make my own solution but had problems with customs. Product was re-sent really fast and finally got it. Cant recommend enough
25 March 2026
Unprompted review
Very good customer service
Unfortunately my first package got seized in shipping, and i (wrongfully) left a negative review. To my pleasant surprise they reshipped my order completely free of charge. It says a lot not only about their customer service, but also their connection with the community🥹.I will defo order from them again
26 March 2026
Reply from Rudirect
Good morning Ole,
Thank you for your review, and we’re very sorry your order hasn’t arrived — we understand how frustrating that must be.
We’ve checked your tracking and it appears the parcel has been lost in transit. We’ll arrange a replacement shipment for you today so you’re not kept waiting any longer.
If you ever have any issues with an order, please feel free to contact us directly as well — we’re always happy to help and can usually resolve things quickly.
Kind regards,
RUdirect Team
One bottle was empty didnt receive a…
One bottle was empty didnt receive a replacement or response
23 February 2026
Reply from Rudirect
Good evening Lola,
We’re very sorry to hear that one of your bottles arrived empty — that’s certainly not the experience we want for our customers.
While this can occasionally happen during international transit, we always make it right as quickly as possible. We only received your email a couple of hours ago, but we’re already here to help.
Please reply with your order number, and we’ll arrange a replacement or refund for you straight away.
Kind regards,
RUdirect
I'm very happy
23 February 2026
This RU is the best fomulation out there
I tried another band before going to to this failful one.
I have been using this steadily for more than 2 years. At 72 I have more hair now than I did 5 years ago. I use this as part of a program of Minoxidyl, Tretinoin,Microneedling and redlight therapy. RU is yet another link in the chain that works for me. Start now!
The results are slow but steady, you can keep what you have a regrow what you lost. Patience is the key.
5 February 2026
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