The tracking wasn’t showing up for my purchase. Contacted customer service who advised it seemed to have gone missing in the Royal Mail system and sent me a replacement. She advised if the original it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products and service can’t be faulted. Very pleased with both. I purchased Lip Serum Nude. I’ll be reordering this product, so moisturising and natural. Cheek Colour Nude. Not sufficien... See more
Best mascara I’ve ever tried for my very pale eyelashes. Wand is fantastic. Great idea to incorporate eyebrow gel in the same wand. Great service, considering I ordered over the holiday period. Many t... See more
The lip serums are my go to favourite! Nude colour was my favourite but now dark nude just gets the number one spot! All are so easy to apply anywhere anytime. The texture is smooth,moisturising and s... See more
Company details
Written by the company
Designed by an artist, made for you. Makeup Artist Ruby Hammer MBE has distilled her 35+ years in the beauty industry to create an award-winning range of makeup and accessories. Designed to simplify your routine, putting you in control of your beauty. “Abandon the rules. True beauty is not defined by age, colour, size or sex. Personality and self-confidence create individual beauty.” – Ruby Hammer MBE, Creative Director & Founder
Contact info
Ruby Hammer Ltd, W9 1DD, London, United Kingdom
- customercare@rubyhammer.com
- rubyhammer.com
4.7
Excellent
272 reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought the red and really like it
I bought the red and really like it. It really brightens up my face.
8 April 2024
Reply from rubyhammer.com
So pleased you like the red, it is a favourite at RH. All of us use it despite being different skin tones and we each love it. Did you know if works as a lip tint too?
Reply from rubyhammer.com
Hi Barbara, Really pleased that you love the product. Having checked the order I can see it took three working days for the package to arrive, which is well within our delivery promise. If you require speedier shipping we also retail via Amazon, which if you have prime operates a next day delivery service. Thank you for your order.
I discovered this brand on Instagram
I discovered this brand on Instagram; the brow and mascara duo was featured in a ‘get ready with me’ reel by someone I don’t follow. I’m so glad it came up in my news feed. I went over to the website where an introductory offer popped up. Bought the duo and it arrived really quickly. I love the slim wand, I can get the mascara right to the base of my fair lashes. It doesn’t clump and even though it isn’t waterproof it transfers no more than any waterproof mascara I have tried. The brow gel is really good for taming my brows in between tint and tidy appointments.
2 April 2024
Reply from rubyhammer.com
Thank you for such a lovely review, it took a long time for me to convince everyone (including my team) togo with a micro wand but I love that it gets right to the base of the lashes. It is a tubing formula, so doesn't smudge but it easy to remove with warm water. Hope you continue to enjoy your products.
Reply from rubyhammer.com
Thank you Sarah... I can't help but agree. I launched the first glass file in the UK in the late 90s and wouldn't switch now.
Lip balm
Love this lip balm, very good colour and feel. Easy to order and trouble free delivery.
25 March 2024
Love the product and service from Ruby Hammer
Good quality products, packaged well. Sent on time with accurate correspondence of when they were dispatched, the courier used and when they would be arriving. A wonderful bonus was being sent a surprise gift with my purchase! Thank you Ruby! Classy products items and service from a classy lady.
25 March 2024
Lovely lip balms
Lovely lip balms. Soft and moisturising. The gold can be worn alone or on top of other colours. Ordering process simple and quick delivery.
11 March 2024
The best mascara I've ever used..It…
The best mascara I've ever used..It doesn't get infected after applying, my eyelashes are naturally long and look dense. it is also very easy to clean.
The eyeliner pencil is also perfect. It does not stain and gives a very natural look because I can apply it very thinly. Look so natural and beautiful
23 February 2024
Great service
Great service, despatched promptly and the products are fabulous. Very happy.
29 February 2024
I love Ruby Hammer's products
I love Ruby Hammer's products, they're second to none, the eye liner is great and the lip stain pencils are the best. Very fast delivery.
12 February 2024
Love the packaging and the swift…
Love the packaging and the swift service, but the lip pencil broke on the second day whilst I was applying it.
12 February 2024
Reply from rubyhammer.com
Dear Sarah, As a solid serum stick this formulation is super soft unlike a lipstick. To apply you should twist the base of the Lip Serum Balm to just over the tip of the pencil, before adding to the lips as desired. Please look out for an email.
Lip serum
I bought two lip serum pink and red.
They are lovely. Worn loads already. Nice and moisturising and good colour pay off.
8 February 2024
Good product
The ordering process was very simple and the product arrived quickly.
The mascara is really good and easy to apply with no clumping or smudging.
5 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.