My request for multiple modifications to my schedule was met with a positive, "can do" attitude and then, executed flawlessly. With all of the business challenges that we can face in a day, it is won... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time hiring an answering service. Checked with a few. You have the best “by far” contact with Kali Henson. She is not just extremely professional and knowledgeable, but with the best disposit... See more
Company replied
The customer service at Ruby is above and beyond. Thanks to my representative Gina in guiding me through every step of the way.
Company replied
My experience with Ruby has always been excellent. They consistently provide clear guidance on my requests and are always available to help resolve issues and answer any questions I have. We’ve been u... See more
Company replied
Company details
Written by the company
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the company
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contact info
555 SE MLK Blvd #105, 97214, Portland, United States
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4.6
Excellent
834 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ruby
Thank you for this glowing review, Mark. We are honored to be an extension of your team!
I’ve been very pleased with Ruby
I’ve been very pleased with Ruby! Very responsive and professional with good descriptions of what my potential customers are looking for.
15 November 2022
Reply from Ruby
Thank you so much for your glowing review, Stephanie! We are honored to be an extension of your team.
Reply from Ruby
Thank you for providing this candid feedback with us. We know you rely on us to build trusted relationships with your customers and we are working hard to earn that trust from you every day. Providing consistent, high quality service is important to us and we are always fine-tuning the extensive training our receptionists go through, so they can impress every caller.
We look forward to the opportunity to support you further. Feel welcome to reach out and a member of our Customer Happiness team and we will be delighted to assist you. You can reach us at staff@ruby.com or 866-611-7829.
Ruby just works as advertised
Ruby just works as advertised. Customers love it. I love it. Makes my day so much more productive. Every call is answered by a well trained human and not a computer prompting to press buttons.
26 October 2022
Reply from Ruby
Thank you for your kind review, Rene! We are so grateful to be an extension of your team.
An inexpensive and professional alternative to full time in person staffing.
The Ruby answering service has exceeded my expectations. My clients believe that I have hired a new staff person for the front office area. This is because the staff at Ruby immediately notifies me of all incoming calls and I can elect to speak with the caller at that time or they inform the caller that I am not available and that I will call them back when I am finished with my current meeting or assignment.
24 October 2022
Reply from Ruby
Thank you for your kind review, Albert! We're grateful to be an extension of your team and look forward to a long-term partnership.
Excellent customer service!
Excellent customer service! The attention to detail provided by Ruby receptionists were impressive. Their efficient process makes it easier for the firm to manage our client's concerns.
8 September 2022
Reply from Ruby
Thank you for your kind review! We're grateful to be an extension of your team and look forward to a long-term partnership.
Professional service
After interviewing several virtual assistances businesses, I found Ruby to offer the best services for a startup company. Ruby's team are well informed of their services and willing to work with the customer. I highly recommend their services. The best service Ruby offers is their HIPAA compliance.
29 August 2022
Reply from Ruby
Thank you for this kind review, Josephine. We are so grateful to be an extension of your team.
Excellent experience.
1 October 2022
Reply from Ruby
Thank you for your kind review, Robert! We are grateful to be an extension of your team.
I'm pleased with the results to date
I'm pleased with the results to date, and hoping to utilize more of the associated services going forward.
27 September 2022
Reply from Ruby
Thank you for your kind words! We're grateful to be an extension of your team and look forward to a long-term partnership.
Ruby has given me peace of mind
Ruby has given me peace of mind. Before hiring Ruby, my phone was constantly ringing and dinging, which was very distracting. Now I can focus on my work, knowing that Ruby will transfer only the most important calls to me and email me messages for the rest, so I can return those calls at my leisure.
14 September 2022
Reply from Ruby
Thank you for your kind review, Gail! We are grateful to be an extension of your team.
We are relatively new to Ruby services…
We are relatively new to Ruby services but we can report that their services are excellent. Having our calls screened and automatically dumping unwanted marketing calls helps us significantly. Each rep answering the phone is "on our team".
1 September 2022
Reply from Ruby
Thank you for your kind review, Dennis! We're honored to be an extension of your team and look forward to a long-term partnership.
The service is great and really works
6 September 2022
Reply from Ruby
Thank you for your kind review, Bill! We are so grateful to be an extension of your team.
Getting the Job Done
I really appreciate the work that Ruby does and have been able to accomplish a so much more since we started using Ruby. No complaints or issues at this time, but I know that if I have any needs, Ruby's client support team will do what they can to help me and my business!
24 August 2022
Reply from Ruby
Thank you so much for your kind words, Carlee! We are grateful to be an extension of your team.
Professional and Stress Reliever
This company is professional and honest. It's a stress reliever knowing the phone is still going to be answered when you cannot get to it on time. We enjoy using Ruby.
22 August 2022
Reply from Ruby
Thank you for your kind words, Andrew! We're delighted to hear Ruby has been the perfect solution for your business and we look forward to a long-term partnership.
Reply from Ruby
Thank you for your kind words, Matthew! We're delighted to hear Ruby has been a great solution for your business.
Professionalism in the Highest Level
The highest level of professionalism service we have ever encountered in our past 28 years of being in this industry. We are so glad having Ruby as member of team.
19 August 2022
Reply from Ruby
Thank you so much for your kind words, Saied! We are grateful to be an extension of your team.
Reply from Ruby
Thank you for your generous words, Matthew! We are grateful to be an extension of your team.
Ruby is a terrific resource!
Ruby is a terrific resource!
Our law firm uses Ruby to answer all incoming calls. They are always polite and friendly. They document the calls well and let us know all the information we need. They are quick to respond to questions and requests. I would recommend them to anyone who needs help answering calls.
26 July 2022
Reply from Ruby
Thank you so much for your kind words, Missy! We are grateful to be an extension of your team.
As a small business owner Ruby has…
As a small business owner Ruby has aloud me the feeedom to run the day to day of the business and not having to worry about answering calls or worrying about missed calls.
All there employees are very professional. Highly recommend.
14 July 2022
Reply from Ruby
Thank you so much for your kind words, Michael. We're grateful to be an extension of your team!
Reply from Ruby
Thank you so much for your kind words, Bill! We are grateful to be an extension of your team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.