RTA Wood Cabinets Reviews 323

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the solid construction and beautiful finishes that often exceed expectations. The staff receives frequent commendation for their exceptional customer service, being described as helpful, patient, and responsive throughout the entire process, from design to post-delivery support. Many people found the ordering process smooth and easy, with the cabinets arriving on time and being relatively straightforward to assemble. However, some reviewers were not happy with certain aspects of their order, experiencing issues such as missing parts, incomplete shipments, or discrepancies between ordered and received items. A few other people also felt that the quality of the plywood used for the cabinet bodies was not up to par, or that some parts arrived damaged or warped.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the overall... See more

Quality

People report positive experiences with quality, with many reviewers praising the beautiful appearance and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting it as easy and smooth, especially... See more

Customer service

Clients share positive opinions on customer service, highlighting the ease of getting in touch with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 15 cabinets from RTA after about a weeks worth of me changing the plan and the designer helping me avoid mistakes. Then sent deposit in and with two weeks I had Beautiful new Ivy colored Shaker... See more

Company replied

Rated 5 out of 5 stars

Quality of the hardware finish and wood overall surpassed my expectations . Easy to build alone . Fast durable and mechanically the soft close doors and drawers throughout add elegance and class to ev... See more

Company replied

Rated 5 out of 5 stars

Honestly thank heavens we found this company. We had the worst experience at another company and after literally crying, Akiva and the entire team at RTA wood cabs was truly exceptional. From first... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend RTA Wood Cabinets to anyone who asked. We worked with Devora, and she went above and beyond to help make our kitchen exactly what we wanted. She was quick to get back to us, h... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Furniture Store
  3. Interior Designer

Written by the company

RTA Wood Cabinets is a large online dealer of RTA Ready-to-Assemble cabinets, we offer FREE Kitchen design, shop online and save up to 50% today! 800-788-7575


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent cabinet for the money

Fast shipping. Cabinets look very nice. Soft clow drawers. Dovetail finish. Fully assembled Extremely satisfied

3 December 2025
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Reply from RTA Wood Cabinets

Thank you Ganapathy for the 5-star review! We’re glad you’re happy with the fast shipping and cabinet quality. We truly appreciate your business.

Rated 5 out of 5 stars

Love my cabinets 💜

The quality of the cabinets exceeded our expectations. They are really solid and well constructed. So, so happy with them. The drawer glides are so amazing. Easy to assemble, sturdy, and work great! The instructions were not that great on how to assemble the cabinets or trim. We used YouTube and my husband’s skills to figure it out. We had a few items that arrived broken and RTA was quick to send replacements.

3 December 2025
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Reply from RTA Wood Cabinets

Thank you for the 5-star review, Ashley! We’re thrilled to hear you’re so happy with the cabinet quality, and that our team quickly took care of the replacements. We appreciate you sharing your experience.

Rated 3 out of 5 stars

Kitchen, Island and Bath

Zak made it awesome! The product is great but your trim supplier made it bad. No returns or exchanges even when the credit difference is in their favor has me now stuck with $1000 of crown moulding I can't use. I would advise my son to look around when his project time comes.

10 February 2025
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Reply from RTA Wood Cabinets

Thank you for your feedback, Rhonda. We’re glad to hear Zak was helpful and that you’re happy with the product quality. We do want to note that our website states that moldings and trim are not eligible for returns or exchanges as the manufacturers wont take them back. We understand how frustrating this can be and appreciate you sharing your experience, as it helps us continue improving communication and the customer experience.

Rated 5 out of 5 stars

Great experience with RTA

Great experience with RTA. The website is easy to navigate, prices and sizes are well displayed and even though you probably don't need it, the staff is readily available to help as well. My cabinets arrived exactly on time and they are BEAUTIFUL! Couldn't ask for more.

2 December 2025
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Reply from RTA Wood Cabinets

Thank you so much for the kind words, Sabrina! We’re thrilled to hear you had a great experience from start to finish and that your cabinets arrived on time and look beautiful. We truly appreciate your support and are always here if you need anything down the road. Enjoy your new kitchen!

Rated 4 out of 5 stars

Easy to use website and good selection

Web site is easy to use, good selection, decided to go with an all wood door frame brand

28 October 2025
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Reply from RTA Wood Cabinets

Thanks, Tom! We’re glad you found the website easy to use and had a good experience with the selection. We appreciate your feedback and your business!

Rated 4 out of 5 stars

Excellent products and strong support but website was somewhat confusing … check with support before placing order

Shipping pricing on small orders is too high on the website and the dimensions of accessories were misleading …customer support was very responsive and got me the proper pricing but i had misordered extra product … i should have called or reached out before placing my orders…great company, but check with a human designer before finalizing your order.

A quick clarification in light of the response: They stress this advice on their website, repeatedly. I ignored it, and that was a bad idea. But even so I've gone back for more product twice since that first order ... I just contact them first. The quality of the product really is everything I could ask for, and the support folks have been not just responsive, but a pleasure to work with.

25 October 2025
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Reply from RTA Wood Cabinets

Thanks for the feedback, John! We’re glad to hear you were happy with the product quality and our support team. Our website defaults to freight pricing, but we always provide ground shipping rates per order when applicable — and we’re happy to review any cart with a designer to make sure everything is correct before checkout.

Rated 5 out of 5 stars

good quality

24 November 2025
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Reply from RTA Wood Cabinets

Thanks, Myron! We appreciate the kind words and are glad you’re happy with the quality. Enjoy your new cabinets!

Rated 5 out of 5 stars

RTA Wood Cabinets are the way to go!

I would highly recommend RTA Wood Cabinets to anyone who asked. We worked with Devora, and she went above and beyond to help make our kitchen exactly what we wanted. She was quick to get back to us, helped with design changes and very informative with any questions we had. The cabinet quality is much better than 90% of what we looked at, and for a much more reasonable cost. Overall, our kitchen turned out beautiful and we wouldn’t change a thing!

18 January 2026
Unprompted review
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Reply from RTA Wood Cabinets

Thank you so much, Jen! We truly appreciate the recommendation and are thrilled to hear how happy you are with your new kitchen. We’re glad Devora was able to go above and beyond to help with the design and answer all your questions along the way. The pictures you sent are stunning!

Rated 5 out of 5 stars

These plywood cabinets are excellent…

These plywood cabinets are excellent quality. They arrived well-packed, endured weeks of outdoor storage with no moisture issues, and have a perfect finish. Shipping was also very quick.

6 December 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you so much, Ana — we really appreciate the kind words! We’re glad to hear the cabinets arrived in great shape and that you’re happy with the quality and fast shipping. Enjoy your new kitchen!

Rated 5 out of 5 stars

Our sales lady was amazing and very…

Our sales lady was amazing and very helpful, our new kitchen looks amazing , all our friends live it

5 October 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you so much, Lance — we really appreciate the kind words. We’re so glad Devora was helpful and that your new kitchen came out amazing. Thank you for choosing us!

Rated 5 out of 5 stars

Best Kitchen Designer

Devora Klang is the kitchen designer I worked with at RTA Wood Cabinets. She is amazing. She worked (and re-worked) my kitchen design to create a beautiful, functional kitchen for my small space. She was patient and creative, kept in mind my budget and advised without being pushy. She is very responsive and really listens. I worked with two other kitchen designers with other companies before I came to RTA Wood Cabinets and she stands out as the best.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Dealt with Zach

Dealt with Zach. He was a great help and quick to respond and take care of what I needed.

6 October 2025
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Reply from RTA Wood Cabinets

Thank you, Eric — we really appreciate you taking the time to share this. We’re glad Zach was such a help. Thanks again for choosing us!

Rated 3 out of 5 stars

I would give the quality of the…4.2

I would give the quality of the cabinets 4 stars. The response time was very good. We were missing several small parts and it took a couple of deliveries to get it right, but in the end I would say it was a positive experience considering the money saved. I would give overall a 3.5-3.8. A problem for us was that the frameless cabinets didn’t have a way to hide outlets underneath the cabinets, therefore we had to cut the expensive quartzite to accommodate. That was extremely disappointing.

3 October 2025
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Reply from RTA Wood Cabinets

Thank you Paula for the thoughtful feedback and for placing two orders with us — we really appreciate it. We’re glad everything worked out in the end and that overall it was a positive experience. Frameless cabinets will never be recessed since there is no face frame to block the front, which is why outlets underneath can’t be hidden the same way.

Rated 5 out of 5 stars

Great quality cabinets

The quality of their cabinets is outstanding with plywood sides and finished outside ends if you have it exposed. Quality soft close doors and drawers. They direct you to videos on assembly that are a bit of a challenge and incomplete but do help you get it put together. Very happy with the solid wood faces and dove tail joints on the drawers. I would definately buy from them again.

30 December 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you, Scott! We really appreciate you taking the time to leave such a kind review. We’re so glad you were happy with the cabinets. We’d love to work with you again on your next project!

Rated 5 out of 5 stars

Working with the RTA team was a great…

Working with the RTA team was a great experience from beginning to end. Cabinets were great quality, and they guided me through the whole process. Working with Zack was amazing; he was so patient and knowledgeable. Thank you so much!

16 December 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you for the great feedback! We’re so happy you had a great experience and loved the cabinets. We’ll be sure to share this with Zack — he’ll really appreciate it!

Rated 1 out of 5 stars

Don't use this company

Don't use this company. Product is dry and brittle and marks very easily. It comes warped and damaged often too. I did order from this company it's not a mix up. They did cancel my order as they didn't want to honor the 0% financing We were approved for. I did get the exact same cabinets they sell and most all of the rta companies on-line sell from the same manufacturer and same warehouses around the country.

14 September 2025
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Reply from RTA Wood Cabinets

Hi, Scott, all you ordered from us was a sample door on 9/16 and did not receive any cabinets from us, you are mixing us up with another company. Please check your order shipping confirmation email and if its from us it would have came from RTA Wood Cabinets, there are other companies that have similar sounding names.

Rated 5 out of 5 stars

Organized and Communicative

This was my first time ordering from RTA Wood. They went above and beyond to meet my needs. The staff was kind and helpful. Plus their prices beat the competitors I was looking at. I’ll try them again for my future projects.

15 October 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you, Valerie! We appreciate the kind words and are glad you had a great first experience. We look forward to working with you again!

Rated 5 out of 5 stars

RTA made this such a great experience

RTA made this such a great experience! They were prompt in every way. I had them in a week. I did need some support so I called customer service. They answered right away and helped me out. Akiva was my support tech and he was quick to help find solutions. Can’t say enough about the experience I had!!

12 December 2025
Unprompted review
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Reply from RTA Wood Cabinets

Thank you so much, Brittnie! We really appreciate the kind words and the 5-star review. Akiva will be thrilled to hear your feedback. Thanks again for choosing RTA Wood Cabinets—we’re always here if you need anything!

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