Rozie (Rozie.app) Reviews 70

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people found the app to be user-friendly and easy to navigate, making the booking process straightforward and convenient. The overall user experience, from scheduling to the actual service, was frequently described as seamless and highly satisfactory. However, some customers also noted occasional issues with communication, such as cleaners not calling to inform them of delays or changes. A few reviewers mentioned instances where cleaners did not complete the full scope of work as expected, focusing only on specific areas despite the booking details.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Application

Customers consistently note positive experiences with the app, finding it very useful, easy to use, and a... See more

User experience

Consumers find the user experience to be positive, highlighting the app's ease of use and convenience.... See more

Booking process

Users describe positive interactions with the booking process. Customers found the process easy, fast, and... See more

Based on these reviews

Rated 5 out of 5 stars

Rozie has filled a gap in the market: finding a good cleaner even at short notice. They even refunded me in previous booking. The app is simple to use. My only suggestion when booking Office cleaning:... See more

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Rated 5 out of 5 stars

Using the app was a straightforward experience, I had many options and waited for the helper that felt fitting for my family. The experience with the helper couldn't have been better. The Rozie app... See more

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Rated 5 out of 5 stars

The app is user-friendly and easy to use. My first experience with Rozie was very good, from booking an appointment to the service received. The prices offered are also much better than what I was off... See more

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Rated 5 out of 5 stars

I recently hired Rozie services for a home cleaning, and overall, I’m quite satisfied with their work. The helper arrived on time and worked efficiently. She did a good job with the general cleani... See more

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Rated 1 out of 5 stars

Running late! She was over 2 hours late. When I contacted her, she informed me that she would arrive in 2 hours. This was quite inconvenient, as I had scheduled the day and booked the time acco... See more

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Rated 1 out of 5 stars

A horrible experience! I booked the cleaner for my sons’ one bedroom apartment. The booking was for today at 9:00am. The cleaner started messaging me yesterday to come earlier at 7am !! I told him he... See more

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Rated 5 out of 5 stars

Malta has been missing an app like this for a long time. Cleaning Search with "Rozie" feels like a genuinely high European-level service , it 's so polished and convenient that almost surprising... See more

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Rated 5 out of 5 stars

Our cleaner / maid was extremely polite and professional throughout his time in my home. He is hardworking, very thorough, and pays great attention to detail the cleaning was done to an excellent st... See more

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Rated 5 out of 5 stars

Used the app for the first time and booked 2 cleaning sessions in the same week. The app was extremely easy to navigate through and the system works perfectly! The same woman came and she was the frie... See more

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Rated 5 out of 5 stars

Simple and reliable app. After another service cancelled my booking I went to Rozie and after few minutes I received various offers for the cleaning service, I chose the cleaner with most reviews an... See more

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Rated 5 out of 5 stars

Experience was great, the cleaner was very nice , she knew what I wanted and we worked well together. I like Rozie app as it customer friendly, one feels secure as cleaners are verified and very prof... See more

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Rated 5 out of 5 stars

Excellent service provided by Esther! Booking through the app was super simple & very convenient. Although we didn’t opt for a deep cleaning, we definitely got the service for it. Highly recommended!... See more

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Rated 5 out of 5 stars

Easy to book cleaners locally and safe. App is pretty forward and easy to use. Request cleaning, go through offers and check profiles of the cleaners who sent an offer and their reviews. The cost is u... See more

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Rated 5 out of 5 stars

Reliable, costs and terms are clear, you can select a cleaner based on previous reviews. Used Rozie twice so far and both times the service was consistent

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Rated 5 out of 5 stars

I tried couple other serivces in Malta for cleaning and wasnt happy. then someone told me to try Rozie. Worked very good good, app is easy, I paid with apple pay, cleaner was on time and cleaning was... See more

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Rated 5 out of 5 stars

Rozie made my life easy ! I could see many offers coming in and also the reviews of previous client !!! A cleaner came and everything was excellent - just how the reviews were ♥️🙏🏻

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Rated 5 out of 5 stars

We had a great experience. Our cleaner was fantastic and extremely friendly. The App was easy to use and payment through apple pay was very quick. We had wide range for possible cleaners to choose fro... See more

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Rated 5 out of 5 stars

Cleaner arrived at agreed time. She was very polite and courteous. I just showed her where the materials were and briefly explained what I required. A job well done indeed!

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Rated 5 out of 5 stars

Great experience overall. Anita was polite, friendly and did a great job! Rozie’s customer support system is also worth a mention

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Rated 4 out of 5 stars

This app was well-needed in Malta as I didn't know any cleaners so this was a great option! Very easy to use and it's great that different offers are available and you can read people's reviews about... See more

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Rated 4 out of 5 stars

Booking with Rozie was a very easy and convenient experience. I explained what needed doing and could choose the cleaners based on their offers and also see reviews. The cleaner was good and very time... See more

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Rated 4 out of 5 stars

The app is excellent.. easy to book and with notifications and reminders about your booking. The cleaner was really nice and efficient. On the whole I am very pleased with service and will surely use... See more

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Rated 5 out of 5 stars

The app was very easy to use and easy to cancel if you make a mistake. It also feels safe as you may not have met the cleaner before. The cleaner I got was very polite and reliable and did a great job... See more

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Rated 5 out of 5 stars

We booked a cleaner through Rozie and we are very happy the end result. The Cleaner was very efficient and she did her job more than well. Rozie App 100% Recommended!

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Rated 5 out of 5 stars

Very easy friendly app, and it really has good and professional cleaners. I am really happy with the app and with the cleaning service of the person who came, Peace. .

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Rated 5 out of 5 stars

Fantastic experience from start to finish. The booking process was easy, communication was clear, and the service was delivered exactly as scheduled. Debra went above and beyond and did an exceptiona... See more

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Rated 5 out of 5 stars

Great service today by Gloria. Arrived on time and cleaned the whole house well. Very polite and efficient.

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Rated 5 out of 5 stars

The app is amazing makes life easier . You just choose time and date and let Rozie do the work by giving you plenty of options to choose from.

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Rated 5 out of 5 stars

Great service. Very convenient and user friendly app and the cleaner was polite and efficient.

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Rated 5 out of 5 stars

Very good app to find a cleaner to clean your house...and the cleaners are good too it's also very easy to use.

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Rated 5 out of 5 stars

Felica is a very educated and efficient and punctual woman. Will definitely continue using this app

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Rated 5 out of 5 stars

Roxie Cleaning Services did an excellent job efficient, professional, and left everything sparkling clean! Highly recommended.

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Rated 5 out of 5 stars

Smooth experience with this app; the cleaner was punctual and polite

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Rated 5 out of 5 stars

Help was only a few hours away. Very prompt and efficient. Will surely try them again !

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Rated 5 out of 5 stars

Excellent cleaning service very professional, punctual, and left my home spotless. Attention to detail was amazing Highly recommended!

Company replied


Company details

  1. Cleaning Service
  2. Commercial Cleaning Service
  3. House Cleaning Service
  4. Window Cleaning Service

Written by the company

Rozie is the easiest way to book trusted, professional cleaning services, cleaning companies and cleaners for your home or apartment in Malta! Our platform connects customers with experienced, background-checked providers ensuring top-quality service at competitive prices. Why Choose Rozie? ✅ Convenient Booking – Schedule a cleaning in just a few taps via mobile app. ✅ Trusted Professionals – All cleaners are vetted and rated by customers. ✅ Transparent Pricing – No hidden fees, clear and upfront costs. ✅ Flexible Services – Choose from standard, deep cleaning, and more.


Contact info

  • Triq Sqaq Lourdes, SWQ 3334, St Julian's, Malta

  • rozie.app

4.6

Excellent

TrustScore 4.5 out of 5

70 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Cleaners need more training

Most of the cleaners they just come for two hours taking it slowly and do the bare minimum

1 June 2025
Unprompted review
Rozie (Rozie.app) logo

Reply from Rozie (Rozie.app)

Hello,
We only can find a chat with you where you confirmed that the service was good. Please contact our customer support. We need your assistance to identify the exact order number and we would be happy to hear more information from you to make our services better! Thank you!

Rated 1 out of 5 stars

A horrible experience but I sure appreciate how the company handled my complaint after seeing the photos I sent them. I sure appreciated their concerns.

A horrible experience! I booked the cleaner for my sons’ one bedroom apartment. The booking was for today at 9:00am. The cleaner started messaging me yesterday to come earlier at 7am !! I told him he couldn’t because my son won’t be home at that time. He kept pestering me with messages to go earlier.
At 8:45 this morning he entered my sons’ apartment . The first thing he told my son was that he was going to clean just the bedroom and bathroom because he had to go to another client. All he did was just that! After less than 2 hours he messaged me to tell me he’s ready. I paid extra to have him do the kitchen cupboards! He didn’t even go in the kitchen let alone do the cupboards! This is a terrible experience and I’ll never trust another cleaning app.

27 June 2025
Unprompted review
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Reply from Rozie (Rozie.app)

Thanks for letting us know about this and for recognizing our follow-up. We're really sorry to hear about the frustration you've experienced—this definitely isn't the kind of service we strive to provide.

Right now, we're carefully reviewing your case. We noticed in your conversation with the cleaner you mentioned everything was okay and declined additional cleaning when asked. Still, after seeing your feedback, we immediately started a dispute and a thorough check to understand exactly what happened.

To help us sort this out quickly and effectively, please get in touch with our customer support team directly. Your trust means a lot to us, and we're committed to resolving this issue as smoothly as possible. Thanks again for your patience and cooperation!

Rated 5 out of 5 stars

I use Rozie for my office space

I use Rozie for my office space. Every time they come in, it smells amazing and everything’s neatly organized. Even the plants get dusted.

18 March 2025
Rozie (Rozie.app) logo

Reply from Rozie (Rozie.app)

Thank you !

Rated 1 out of 5 stars

Horrible service

Horrible service, had to clean up after them, never again.

9 March 2025
Unprompted review
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Reply from Rozie (Rozie.app)

Dear Stankova Milana,
Thank you for your feedback. We regret that the service did not meet your expectations. Upon the cleaner’s arrival, you requested an additional balcony cleaning, which was not included in your initial booking. You specifically ordered the Regular Cleaning service, which, as clearly stated in the service description and Terms and Conditions you agreed to, does not cover balcony cleaning. Despite this, the self-employed cleaner you selected completed the task as an extra and free of charge.
It’s also important to highlight that your apartment required a Deep Cleaning service, which we explicitly recommend for such cases. Instead, you booked Regular Cleaning but expected Deep Cleaning to be performed at no additional cost. The service was carried out strictly according to the terms of the package you chose.
After the cleaning was completed, you requested a coupon, which we provided with a 20% discount, and you expressed satisfaction with the resolution.
Best regards,
Rozie Team

Rated 5 out of 5 stars

Really an amazing cleaning app!

Really an amazing app. Nowadays it feels like apps have too many purposes with half of them not being useful, but this one really just does it's job, and incredibly well. Love being able to source cleaning in a more accessible manner!

6 March 2025
Rozie (Rozie.app) logo

Reply from Rozie (Rozie.app)

Thank you very much for review!

Rated 5 out of 5 stars

Happy client, that was a bit sceptical in beginning

I am hard working mom of two and I always have lack of time to do cleaning of my home. I struggled a lot searching for a cleaner that would be reliable and would do work good. Then I found this app, I think I saw an advertistment on TV and decided to try it. The app itself is very easy to understand, I downloaded it, searched for cleaner and got like 6 offers from different very professional ladies. Most of them had positive feedbacks. Everything looked legit, so I did place an order. Next day Sarah (the cleaner) arrived on time and did perfect work. I felt very comfortable and happy. Now I am using Rozie every week! Thank you very much, this app is perfect

4 January 2025
Unprompted review
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Reply from Rozie (Rozie.app)

Thank you for your kind words!

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