I have used royal vapes online before but this time I went to the shop in Stratford upon Avon. My partner was after some nic salts but is indecisive and when she saw the amount available a bit confus... See more
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Review summary
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Reviews shaping this summary
Had a problem with nic salt bottle tops ( could not undo them). Contacted royal vapes, who responded straight away, and will endeavor to make sure that all will be well in future. Delighted with effic... See more
Company replied
Their shipping is speedy so no long wait when running low. I managed to get my favourite flavour which everywhere else was sold out (it’s been discontinued 😢) so have stocked up and will be get... See more
Company replied
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
Company replied
Company details
Written by the company
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Contact info
United Kingdom
- contact@royalvapes.co.uk
- royalvapes.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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This is the best vape company I have…
This is the best vape company I have used, and I have used many before.
I placed my last order Sunday 15 February, and it arrived the following day.
Great service.
15 February 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for your amazing feedback Mark!
We're thrilled to hear that we're the best vape company you've used, especially after trying many others. That truly means a lot to us.
We're also glad your order from Sunday, 15 February arrived so quickly!
Providing fast delivery and great service is always our priority.
We really appreciate your support and look forward to serving you again soon!
Reply from Royal Vapes
Thank you for your kind review Mark!
We're really pleased to hear you were happy with our fast dispatch and delivery.
We appreciate your support and look forward to serving you again soon.
Love you coffee one so much will always…
Love you coffee one so much will always order it
12 February 2026
Unprompted review
Reply from Royal Vapes
Thanks for your kind review Chris!
We’re delighted you enjoy the Coffee flavour pods, we really appreciate your continued support. :)
Reply from Royal Vapes
Thanks for your feedback De. We’re pleased to hear you were happy with the advice you received!
This is one great company!
I always order from this company, because they are good at communicating with their customers , excellent products,the condition in which it arrives is very good, appearance very good, excellent value for money. And, one last thing their delivery service is really, really good lol.
8 February 2026
Unprompted review
Reply from Royal Vapes
Thanks for taking the time to leave such a great review!
We’re pleased to hear you’re happy with our products, communication, packaging, value for money, and delivery service.
Your continued support means a lot to us.
This store has plenty to choose from…
This store has plenty to choose from and all at great prices too! Staff are helpful and friendly. And having a loyalty card is a bonus, each time you make a purchase you get rewards on to your card so can save you a fair bit of money.
5 February 2026
Unprompted review
Reply from Royal Vapes
Thank you for your lovely feedback Kevin!
We’re so pleased to hear you’re happy with our range, prices, and friendly service. It’s great to know you’re enjoying the benefits of our loyalty card too.
We really appreciate your support!
Royal vapes have a reliable deliver to…
Royal vapes have a reliable deliver to your home, same day service which is great. Good communication and the staff in the Stratford shop are always welcoming, polite and helpful.
6 February 2026
Unprompted review
Reply from Royal Vapes
Thanks for taking the time to leave such a great review Jamie.
We’re pleased to hear you’re happy with our delivery service, communication, and helpful Stratford staff.
We look forward to serving you again soon!
Absolutely fantastic guys
Absolutely fantastic guys, service is brilliant, prices fantastic, delivery is an absolute bonus and always arrives same day. Really can’t fault anything and I recommend them to all my family and friends. Delivery driver is awesome person. Customer service is absolutely outstanding. My last order was #801065
26 January 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for this amazing feedback Sharon!
We really appreciate your continued support and recommendation to your family and friends and we're delighted to hear you’re happy with our service, prices, same-day delivery, and customer support.
We’ll be sure to pass on your kind words to our driver too 😊
Thanks again for choosing us!
Reply from Royal Vapes
Thank you for your feedback Andrea! We’re glad you found our products good value and our customer service helpful.
We look forward to serving you again soon.
Went in to replace a broken vape…
Went in to replace a broken vape device, was given some good advice as to what to buy as a replacement, very good experience and would recommend
27 January 2026
Unprompted review
Reply from Royal Vapes
Thank you for your great feedback Andrew!
We’re really pleased to hear you received helpful advice and had a positive experience replacing your device. We appreciate the recommendation.
Brilliant
Brilliant, staff are friendly and always happy to help and advise, had no issues with these guys at all. Would recommend them all day long
29 January 2026
Unprompted review
Reply from Royal Vapes
Thank you so much for the amazing feedback Kevin!
We’re delighted to hear our team have been friendly, helpful and that you’ve had such a positive experience with us. We really appreciate the recommendation!
Reply from Royal Vapes
Thank you for your great feedback John! We’re glad you’re happy with our service and prices :)
Brilliant site
So easy to order from and fast delivery, kept upto date with tracking, plus saved money buying in bulk.
2 January 2026
Unprompted review
Reply from Royal Vapes
Thanks for taking the time to leave a review Nic.
We’re glad you enjoyed a smooth ordering process, fast delivery, clear tracking updates, and great value when buying in bulk.
We look forward to serving you again soon!
Nic salt bottle tops
Had a problem with nic salt bottle tops ( could not undo them). Contacted royal vapes, who responded straight away, and will endeavor to make sure that all will be well in future. Delighted with efficiency. Will certainly order again.
5 January 2026
Unprompted review
Reply from Royal Vapes
Thank you for your review!
We’re sorry to hear about the issue with the bottle tops, but we’re really pleased we could respond quickly and help resolve it for you. Great to hear you were happy with how it was handled.
We truly appreciate your support and look forward to your next order!
Always fast delivery and helpful if I…
Always fast delivery and helpful if I need to contact them! Thanks
2 January 2026
Unprompted review
Reply from Royal Vapes
Thanks for the 5 stars Hayley!
We’re pleased to know our fast delivery and customer support met your expectations. We truly appreciate your support!
So quick and cheap.Thank you very much
So quick and cheap.Thank you very much
27 December 2025
Unprompted review
Reply from Royal Vapes
Thank you for your review Paul!
We’re really glad you were happy with the quick service and great prices.
We appreciate your support!
Tops on nic salts impossible .
Ordering easy, delivery fast. Can’t get tops off the nic salt bottles! Googled instructions, tried every suggestion including pliers. No joy. Both ‘bar’ and ‘elux’ bottles. Big disapointment.
24 December 2025
Unprompted review
Reply from Royal Vapes
Hi Valerie,
We are sorry to hear you are struggling to remove the caps from your liquids.
We see you did not reach out to customer services to help resolve this matter before leaving your review.
Our team would love the opportunity to rectify this matter for you as customer satisfaction is our priority.
The team have reached out a couple of times regarding this, and we await your response.
Kind regards,
Royal Vapes Customer Services.
Top class
Been ordering regularly from here for over 2 years. Always reliable. Good prices, good quality and good service.
18 December 2025
Unprompted review
Reply from Royal Vapes
Thank you for your continued support over the past two years Jon!
We’re really pleased to hear you’ve always found us reliable, with good prices, quality products, and service. We truly appreciate your loyalty!
Really friendly and helpful staff
Really friendly and helpful staff, quick service and plenty of choice at a reasonable price
13 December 2025
Unprompted review
Reply from Royal Vapes
Thank you for your great review Gary!
We’re really pleased to hear you found our staff friendly and helpful, with quick service and a wide range of choice at a reasonable price. We appreciate your support and look forward to serving you again soon!
Excellent service
Excellent service
From the team in the shop and home delivery
12 December 2025
Unprompted review
Reply from Royal Vapes
Thank you for your great review Helene!
We’re really pleased to hear you received excellent service both in-store and with home delivery.
We appreciate your support!
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