Greenbet Reviews 

1,900
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and professional when assisting with complex matters. Many people shared that the service provided was excellent, feeling relaxed or highly supported throughout their interactions. Some people felt that response times were an issue, with consumers reporting waiting periods of up to 43 minutes or lengthy hold times. Additionally, there were comments suggesting issues with the registration process itself, such as delays in document posting and the complexity of website features, and some felt a lack of consideration regarding personal requirements.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, patience, and professional... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Service

Users describe positive interactions with service, highlighting first-class care and quick puppy... See more

Response time

Customers had ambiguous experiences with response time, reporting both fast interactions and severe delays.... See more

User experience

Customers consistently note positive experiences with user experience, finding the process seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... See more

Company replied

Rated 5 out of 5 stars

We had issues with your system when registering our litter. We called in and fortunately spoke to Gloria who was extremly helpful and patient. She was able to correct the error and process our payme... See more

Company replied

Rated 5 out of 5 stars

Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club c... See more

Company replied


Company details

  1. Animal Protection Organization

Written by the company

Greenbet is an online gaming platform shaped around growth, fresh discovery, and a balanced digital environment. Layered green tones separate featured releases, favourites, promotions, and account controls without overwhelming the screen. The identity feels active yet composed, giving players a clear path between entertainment, information, and settings. The catalogue combines high-RTP video slots, high-volatility titles, crash games, and progressive jackpots. RTP represents theoretical returns across extended gameplay rather than a guaranteed result. Volatility describes how outcomes may differ in frequency and size. Crash games require collecting a rising multiplier before the endpoint, while progressive jackpots expand and trigger according to each title's published mechanics. Eligible newcomers may review a Greenbet welcome package containing a deposit bonus and free spins. Wagering requirements, rollover calculations, game contribution percentages, maximum stake limits, and expiry periods establish practical boundaries. Reading the terms first identifies qualifying titles and clarifies when associated winnings may become available for withdrawal. Greenbet brings deposits, withdrawal requests, and transaction history together inside an organised payment section. Processing duration can vary by payment method, verification status, and unresolved promotional obligations. Status indicators reveal whether a transfer is pending, under review, completed, or waiting for additional documents. The responsive Greenbet interface carries its fresh structure across computers, smartphones, and tablets. Search filters, RTP figures, jackpot explanations, bonus conditions, and payment controls remain accessible on compact screens. Players can compare mechanics or monitor transactions from supported devices. Enter Greenbet, explore the available branches, and choose the direction of your next session.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,900)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One less stress

Problems resolved, no fuss. Great customer service much appreciated.

9 June 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you for your review, we really appreciate it.

Rated 5 out of 5 stars

Lauren was amazing

Lauren was amazing . Very polite and helpful. Thank you for being patient and understanding . 🙂

5 June 2025
Unprompted review
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Reply from Greenbet

Thank you very much for your review.

Rated 4 out of 5 stars

Natalie did a great job.

Natalie did a great job.

The wait in the phone was too long…

28 May 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you for your review. We apologise if you feel the wait to answer your call was too long.

Rated 5 out of 5 stars

Charlotte was wonderful and talked me…

Charlotte was wonderful and talked me through the whole process! After the computer kept timing me out.

Charlotte you are a real gem. Thanks so much!!

20 May 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you very much for your review. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent telephone service

Fantastic assistance over the phone, Natalie was able to make the amendments needed to change a dogs details after the original owner used the wrong form.

14 May 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you for your review, we really appreciate it.

Rated 1 out of 5 stars

SLOW, and behind in terms of DNA technology…

Phoned today to get in touch regarding my Pedigree Poodles paperwork. I was told that without some missing papers from one parent that I could not register my dog with the KC (UK). The only way for me to do this would be to contact the original breeder whose number is no longer in use. Despite having my dogs DNA tested with certificates of 100% purebred status and additional vet verification of breed standards. I decided to opt for another Kennel Club and also for the purpose of registering any future litters I intend to have.
Despite the aforementioned it was tedious to get through on the line with many, many different options often looping back through if unfamiliar to the service.
They also could not use his DNA profile to link his family “papers” or his place in the line…
All in all I’d say there loss, to the extend
of any future DNA’s will not be carried out using them or their affiliates. I spend a lot on tests with over 300 tests on one of my pets. I will also use another provider to register any future litters.

I feel and also from what I’ve seen written on line this place is falling to the wayside, everything typed/written to the extent that it could hold more weight than an actual DNA test carried out in a professional lab via scientists. Technologically speaking this place is light years behind and they are losing out on customers far and wide.

12 May 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you for your review. We are sorry that you have suffered delays in your registrations; if you would like to get in touch for someone to look into this for you please use our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/help-centre-health-and-welfare/

Rated 5 out of 5 stars

Kennel Club Polite & Professional

Kennel Club
Staff always extremely polite and very professional.
I'll recommend Kennel Club without any type of doubts.
5 Star

12 May 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you for your review. We appreciate the time taken.

Rated 5 out of 5 stars

Excellent service.

I have had excellent help with my online litter registration from Gloria, who was very patient, and nothing was too much trouble.

9 May 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you for your feedback

Rated 5 out of 5 stars

Speedy response and solution to my issue

My issue was dealt with in a courteous professional manner.
I was made to feel valued by the member of staff who dealt with my query
The member of staff created a solution to my issue in a swift and efficient manner
I was really pleased with the experience and my confidence in the Kennel Club has greatly increased

8 May 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

Other than the long automated intro

Other than the long automated intro, Amanda who dealt with my enquiry was very helpful and speedy and offered a very positive outcome to my query.

8 May 2025
Unprompted review
Greenbet logo

Reply from Greenbet

Thank you for your feedback.

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