Royal Hair Shop Reviews 

310
TrustScore 4 out of 5

4.0

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Company details

  1. Hair Product Store
  2. Beauty Supply Store

Written by the company

Royal Hair Shop levere hår og hudpleje produkter af høj kvalitet til forbrugere. Der eksistere både en fysisk butik, beliggende i Rosengårdcentret i Odense, og en webshop med eget lager som sender pakker ud alle ugens dage. Vi bestræber os efter at kunne levere inden for 1 - 2 hverdage!


Contact info

4.0

Great

TrustScore 4 out of 5

310 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(310)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Τhe worst experience

Τhe worst experience. I saw a hair iron on the internet for 749, so I go to buy it from the store and it had a different price, 799, I then ask the saleswoman and she says on the website some things are cheaper.( first time i saw this ,with no worning)So we continue.. does this her cost 799?? yes she says. I think about it a bit and say ok for 50 kr.i will get it. I go to the register to pay at the same saleswoman and she says 999!!! What??? Then she said it's a special edition but 5 minutes ago she said it cost 799. I'm very upset. Let me tell you, I'll get it from the website. I do it and choose click and collect. This is the first time I see this service taking so long, so after hours i call to ask what happen with my order. Send me the order number so I can see it.They said. I do it and she replies, I'll look into it. She never answered!!! The other day at noon my husband went to ask if the order was ready, It was and he took it and after half hours I received an SMS saying that it was ready for me to go pick it up. The whole experience was bad.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Good customer experience

Update: I got a call from the shop, and apparently my email got lost, and there was some mistake on the warehouse side (at least, that's how i understood it). After re-sending the email, they received and checked it. Today I got a package with a new hairbrush, so everything is good. To be fair, it's more like 4 stars of overall experience. But to be completely fair, if initially everything was good, I probably wouldn't put a review here :) So 5 stars for good customer experience!

Original: The delivery was fast indeed, but the hairbrush I received was visibly used and dirty. Happens, but their customer service is not answering my emails.
Do not recommend

25 August 2023
Unprompted review
Royal Hair Shop logo

Reply from Royal Hair Shop

Hi Egor!

I'm sorry to hear that you had a bad experience with us. I've just searched through our emails, but I can't seem to find your correspondence. However, I can locate your name and order in our system, so I will reach out to you immediately to resolve this matter.

To be clear, we do not send used products, so I'm not sure what could have caused the dirt on your brush. Nevertheless, we are committed to rectifying this issue for you and ensuring your satisfaction.

Thank you for bringing this to our attention, and we will do our best to make it right.

Best Regards
Martin
Royalhairshop

Rated 5 out of 5 stars

Super service

1 May 2023
Royal Hair Shop logo

Reply from Royal Hair Shop

Hej Tanya

Tak for din fine anmeldelse, vi ser frem til at betjene dig en anden gang :)

Rated 5 out of 5 stars

Fast shipping and good products

Purchased the recently released Olaplex Dry Shampoo, as this was the only company in Denmark who are currently stocking it. Ordered in the morning, and it was delivered the following day! They also sent a high quality cloth bag in the parcel which has already come in very handy. I'd definitely recommend them, and will purchase more products in the future.

30 January 2023
Royal Hair Shop logo

Reply from Royal Hair Shop

Hi Rani
Thank you for the review!

Hope to see you on the shop again in the future :)

Rated 5 out of 5 stars

My favourite shop with fair price

I buy my favourite shampoo and conditioner (Björk) from Royal hair and i am both satisfied by the result and the price. I get to love my curly hair again.
I also recently bought a ghd hairdryer with fair price which i highly recommend it to everyone in need of a professional hair dryer both for curls and straight hair types.
You always will get the professional help you need about your hair from the personals in this store.

24 November 2022
Unprompted review
Royal Hair Shop logo

Reply from Royal Hair Shop

Hi Rey!

Great to hear that you're happy with our products and service! Thank you for your review, we're looking forward to see you in our shop again! :)

Rated 5 out of 5 stars

God handel

God handel. God ekspedition og forsendelse

1 September 2022
Royal Hair Shop logo

Reply from Royal Hair Shop

Hej Jytte

Tak for din fine anmeldelse :)

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, I’m was surprised, that I bought it on Friday and received it on Saturday, so it’s really surprised me and they also have a good discount, and I got a present, very nice bag

10 July 2022
Unprompted review
Royal Hair Shop logo

Reply from Royal Hair Shop

Hi Karolina! We are happy that you had a good experience with us!
Also we hope that you'll find the bag usefull :)

Rated 5 out of 5 stars
Royal Hair Shop logo

Reply from Royal Hair Shop

Hej Danute!

Tusinde tak for din anmeldelse, det sætter vi stor pris på.
Vi glæder os til at handle med dig igen :)

Mvh
Martin
Royalhairshop

Show reviews in all languages. (310 reviews)

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