Well taken care of and an overall fabulous trip. Luis, our guide, was very knowledgeable and passionate about the Galapagos. The crew took very good care of us as and was very concerned about our sa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked flawlessly, all connections, support throughout the trip was amazing . Food, the hotels, cruise, Amazon resort were par excellence. Vegetarian diet was level of fine dining. Strong... See more
Our Galapagos experience was outstanding. The staff on the boat the food and Jocelyn are naturalist guide were fantastic. We felt like the crew and the other people on board were family and had so muc... See more
Company replied
Quite simply, we were stunned by this trip on the Infinity. Most of the reviews here are correct: outstanding snorkeling, knowledgeable and respectful guides, unique wildlife, great food, fellow trave... See more
Company replied
Company details
Written by the company
Royal Galapagos features the largest fleet of private cruises that will turn your travel experience into a magnificent journey. We are an Ecuadorian company and the official sales operator of the most prestigious family-owned high-end Galapagos yachts. Discover the unique Galapagos Islands on an exclusive and intimate voyage that will leave you with an ever-lasting impression. Our comfortable and elegant accommodations seamlessly blend with intuitive and personalized service, ensuring every detail is taken care of while you explore. Your adventure starts here, with Royal Galapagos – where luxury, exploration, and conservation come together for an extraordinary experience.
Contact info
12 de Octubre Ave. N26-48 and La Coruña Ave., 170525, Quito, Ecuador
- +1-877-209-7243
- marketing@royalgalapagos.com
- royalgalapagos.com
4.8
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect from the first moment
Everything from the first moment we landed in Ecuador was perfectly choreographed. Our pick ups and transfers were easy, ontime and so wonderfully nice. Our pre cruise excursions were fun and enjoyable and the moment we stepped foot on the islands our guides, crew and support was unparalleled.
Our cruise director Alejandro was always full of smiles and so accommodating. The chef kept our bellies full with so much amazing food and snacks and the rooms were kept spotless. Our captain even went 2 hours out of his way to ensure we got to see the lava flow from a recent eruption! Most incredible site.
Our naturalist guide David was so knowledgeable and patient, we learned and experienced so much on our trip! It was truly the trip of a lifetime!
20 April 2024
Reply from Royal Galapagos
Dear Tracy,
Thanks for your review and kind words. Each member on our team works hard to make everything work according to plan, elevate it and make your experience simply unforgettable. Thank you for trusting us and for being such a spectacular guest when enjoying all the wonders that Galapagos has.
Kind regards,
Royal Galapagos Team
Thank you, Royal Galapagos
Carolina Endara was my initial contact, and she was available to answer our many questions, preferences, and concerns. Her attention to detail and follow up was greatly appreciated. She was professional, efficient and personable, and we thank her.
The crew of the Calipso could not have been better. This was the best trip we have ever had.
15 May 2024
Reply from Royal Galapagos
Dear Linda,
Thanks for your review. We are excited to know that you had an incredible trip.
We are very grateful for your recognition of Carolina's work, without a doubt she and our entire office team work hard to ensure that everything goes perfectly as planned. The commitment of each member at Royal Galapagos is impeccable and we are very proud to have their talent.
It was a real pleasure to accompany you in this experience. Thank you for your trust and for choosing us.
Kind regards,
Royal Galapagos Team
Beautiful ship and excellent crew
Beautiful ship and excellent crew! The guide was very knowledgeable and gave us all the details we needed for the upcoming event. Food was excellent and they accommodated my need for gluten free meals perfectly. Very well organized!
18 May 2024
Reply from Royal Galapagos
Dear Heather,
Thank you for sharing your experience with us. On each trip we make sure that our guests are completely comfortable in every way. Thank you for choosing us.
Kind regards,
Royal Galapagos Team
Small Ship with Great Guides & Crew
We combined 4-day and 8-day cruises on the Cormorant II so that we'd visit both western and eastern islands. Both tours were amazing. Although the crew was the same, we had different guides for each. Both guides were fabulous: knowledgeable and with excellent English. The Cormorant II is the best of both worlds. With a maximum of 18 passengers, you get a more intimate experience. With the catamaran hull, you have a stable ride. (If you're worried about motion sickness, choose a cabin in the middle of the boat on the bottom of the two passenger decks.)
Rooms were large but fairly sparse (not a lot of furniture). Meals were good. If you're looking for extravagant meals and plan to hang out in your room a lot, this probably isn't the cruise for you. If you love nature and want to see the amazing diversity of nature that is the Galapagos Islands, then this is your cruise.
In addition to seeing all the wildlife that we had hoped to see, the captain diverted the boat to see lava from an active eruption as it flowed into the ocean, which was an unforgettable experience that was a complete bonus to the trip itinerary.
I would definitely recommend Royal Galapagos and the Cormorant II.
29 April 2024
Reply from Royal Galapagos
Dear Michael,
It is very pleasant for us to know that you had this extraordinary trip and that your guides and each person on board have made this experience so fun and enriching for you.
Thank you for your advice for our future guests. We greatly appreciate your recommendation, it was a pleasure to have accompanied you.
Kind regards,
Royal Galapagos Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.