RoyalFortune 

Stay away from this betting site, I have £5000 which I am trying to withdraw passed all verification months ago, now they are asking for apostilled documents for my address and also to verify my ID again with a computer logged into my account while I'm taking a selfie with my passport. I'm pretty sure I won't see my money, my own thought for signing up to this dodgy site. Hopefully somebody will read this and not make the same mistake.

It seems to be impossible to have your account verified and withdraw the winnings. I’ve 28000$ in my account at the moment, and Gabriel Monsero on KYC@ are making it really difficult. Been trying since 25th of November to have the account fully verified but they’re keep asking me for more and more documents!

First I’ve sent the proof of ID (Passport), proof of address, my most recent Payslip and phone bill. Proof of I’m the owner of the credit card, and even had to ask the card issuer to send an extra statement to show that I’m the owner of the card. And after all this I’ve been asked to take a selfie with my passport next to my face and the computer screen while showing my account name on the website ( which is also annoying because I had to go to a friend and borrow his laptop because I don’t have one myself ). And after this step, they asked me to send a proof of fund or tax return.. I did that as well, they got back to me saying it wasn’t accepted it because it was a screenshot and asked for a PDF file instead. I also sorted this out. And also keep in mind that it take roughly THREE days each time you send a document for them to even respond to you.

And now I’m still waiting for their response again… I’ve seen they have been asking other player to send a stamped tax return paperwork .. so I’m pretty sure I’ll have to do this now as well.. which gonna cost me money to getting that sorted!

I’ll continue to update this and change the review depending on the outcome of this.. but so far it has been nothing but stress and disappointment. I’ve been telling support@ royalfortune and alive Chat on daily basis as well and they keep telling me they have prioritised the case. Doesn’t seem like it unfortunately!

Username: Perraboj

A respond from @Royalfortune would’ve been great!

BE AWARE
HAVE 2000 POUND PENDING WITHDRAWALS
Right don't know where to start waiting 6 days for verification my account they keep asking for some weird things like
Dear Patryk

We hope this email finds you well! Thank you for sending your documents.

We want to inform you that your proof of address document has been successfully verified.The relevant department is requesting from you to resubmit your identity for verification. Please follow these instructions to ensure that the ID is accepted:

1.Take a selfie holding your ID close to your face.
2.Include your computer screen in the background.
3.Make sure you are logged into your computer account when taking the photo.

That's absolutely joke Allready then they ask for

Dear Patryk

Thank you very much for sending the selfie. The submission has been accepted by the relevant department and the verification process is moving forward. We would like to inform you that additional documents have been requested as part of your identification process. Specifically, please send us the apostilled Source of Funds/tax return. ( meaning it should be certified and stamped as an official document by the competent authority of the country where the document was issued.)

Thank you for your cooperation,

best regards

That's another suspicious thing after I send all details still my account it's not verified

GONNA CHANGE THIS REVIEW WHEN THEY PAY ME !!!!
User patros658

Please don’t use this casino. I just joined tonight and deposited £20 which they say they match. They didn’t match it so I spoke on live chat. They said I had to claim it before I spent anything and I told them I did as I put the WELCOME bonus claim in. The person on live chat said I couldn’t have it. Very poor considering I was a brand new customer and you have to wager the matched deposit 35x anyways which is nigh on impossible. I closed my account straight away. What a very poor level of customer service. STAY AWAY

I’m very disappointed with this casino. They promise you a refund, ask you to submit all your documents for verification, saying it’s necessary for the refund. After you do everything they ask, they just reject your request and close your account without any explanation.

Their customer service is atrocious, offering no support or solutions. Most of the time, they just ignore you. They also falsely claim to be licensed, leaving you with no protection. After months of trying, it’s clear I’ll never get the refund they promised. I strongly urge everyone to avoid this casino!

I’ve just discovered this site and I’m very happy . Agents are wry nice and helpful and they have a wide variety of games too.

I would definitely recommend

1st deposit £250 and won £35k, they verified my account but soon as they realised what I won, they wanted a tax return sending as proof, did this and they refused it say it wasn't mine! Yeah I just find random tax account information.. They were never going to pay out so told them to get fcked .. and you can only withdraw £1000 at a time and that takes 3days , so if you win big don't expect to get paid out fast if at all ever! Joke casino with a fake foreign dodgy licence! Avoid ... Correct you asked for everything under the sun then asked for evidence of which not every person can obtain, you had more than enough evidence to verify my account, Even the people I chatted with at your end didn't understand why you kept asking for more, so yes because I knew i was never going to get paid out, i played to lose it all knowing id never get it! 🖕

The worse casino experience I've ever had. The opening of the account is easy enough, the deposit of funds (which doesn't require document authentication or identity verification, but the withdrawal does?) and spending of the funds.

However, I ran into an issue of the deposit failing via their banking portal, but the value was deducted from my bank. After almost two weeks of unacceptable responses and speaking to clueless "customer service representatives" I decided to close my account, which they did in a heartbeat, because i requested it. I requested an update on where my money has gone, but here we are.

Avoid at all cost.

Warning!!!!!
Do not play this site they are corrupt and when you complain they are more than happy to close your account immediately

TRYING TO MAKE A WITHDRAW
FIVE DAYS SINCE I SUBMITTED MY DOCUMENTS AND STILL NOT VERIFIED NOT REPLYING TO MY EMAILS LIVE CHAT NO HELP WHATSOEVER! LOOKS LIKE ANOTHER SCAM SITE !!!!
ALL POSITIVE REVIEWS BELOW ARE FAKE !!!!

avoid avoid avoid avoid avoid avoid worst casino i have ever came across bonus rounds consisted of winning nothing or 40p please do not bet here!!!!!!!!!! GOT BACK TO THEM AS ADVISED AND NO REPLY!!!!!!

So far, so good! There are loads of my favourite games on here, although a few don't seem to load, but most are spot on. I made my first withdrawal via SEPA 4 days ago, and I've already completed KYC and verified my card through email as they asked. Waited 3 days and got the funds.

I was a bit dubious at first but thought I'd give it a whirl. So far, it's been pretty decent. The games are right laugh and there's a good variety to keep you entertained. I popped in a £300 deposit and managed to withdraw £600. They said it takes three days. My withdrawal got knocked back because they needed a snap of my bank card. I've sent that over, requested the withdrawal again and got the funds in my bank.

Can't quite get why so many have had a bad time here... every time I deposit, it's in straight away either from Instant Banking or cards. And when I withdraw, the money's in my account within 72 hours, as the brand promises. Lots of games to choose from, and the bonuses pop up fairly and are regularly updated. Mybe I'm just one of the lucky ones, but overall, it's been a cracking experience.

Well, I had a bit of a hiccup with my reload bonus. I chucked in a second deposit of £300, but the bonus didn't show up. But, customer service jumped on it straight away and sorted it out, plus they even dropped an extra 20% on top. These lots actually respect the players and the money they send on bets. Fair play to them--thumbs up for me.

I had a pretty decent experience with this casino. I deposited £100 and tested out a few of their slots. Managed to withdraw £500, and the funds hit my account after about three days, which I found quite reasonable. While the overall experience was solid, there's room for improvement. If they thorw in a bonus for my next deposit, I'd be keen to give them another go.

My experience with Royal Fortune had its ups and downs. I ran into some trouble with their tennis odds--they seemed a bit overpriced compared to the market, and unfortunately, my bets got cancelled because of it. The customer service wasn't quite up to scratch in sorting it out, which was a bit of a letdown. That said, the bet acceptance was spot on, expecially for tennis, which is crucial, and they do offer a fair few extra markets on live betting. So, I've got mixed feelings about it.

Royal Fortune is my go to online casino. Their customer support is excellent and withdrawals are always quick. The bonuses are fair, making it a pleasure to play here. There are so many games to choose from!

I'm impressed. The support team is very responsive and withdrawals are processed quickly. The bonuses are great, making it a pleasure to play here. Definitely a top choice for me!

Great online casino! The support is top-notch, and withdrawals are quick and hassle-free. The bonuses are fair, and the overall experience is fantastic. While getting in touch with CS I noticed that it's not available in Swedish, that definitely should be offered soon.