Ordered 21st September still waiting. Been in its way to Royalmail since 26 September still no update. #27145 Order number *update. Order arrived 16 October the quality of the products is great... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery is long and the customer service is a bit slow but the items they sell are real they don’t sell fakes they’ve been trading for years they wouldn’t get away with it. They are slow to commu... See more
Hoodie is great now it has finally arrived. Took a month to arrive which wouldn’t have been an issue if the communication was better. No tracking info provided until I chased and it miraculously app... See more
My order was placed 5th Dec but only recieved this week. Order had gone missing in transit and replacement was sent as soon as my expected date of arrival had passed. Very happy with item but very... See more
2.5
Poor
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They’re a scam don’t bother arguing, just threaten a chargeback and they’ll panic and refund you
They’re a scam like everyone is saying, they order fake designer from China and send it to you. Their number on their website doesn’t work, it’s clearly such a fake I wish I read the reviews. Don’t argue with them, just threaten them with a chargeback they’ll bend over backwards to refund you. I ordered an essentials tracksuit tracksuit, first it took like two weeks which was odd then I got a royal mail text saying parcel from Yanwen was arriving soon, more worried. Parcel arrived, scanned QR code in bottoms and it came back fake. Emailed them no response. Emailed them again no response. Finally sent them a threatening email that I’d start a chargeback if I wasn’t refunded immediately - got a reply within ten minutes. So apologetic! Begging to not do a chargeback. It’s because if a business gets too many their payment system gets shut down. DONT ARGUE JUST THREATEN A CHARGEBACK AND THEYLL BEND OVER BACKWARDS. They sent the returns address it was a Big Yellow Storage unit. The customer service is just a guy called Ali, I nearly laughed at them after when they started trying to be professional. I sent them evidence the stuff came from China - they said sometimes we get stuff from Hong Kong - anyway it was an entertaining experience for me but I got my refund in full with multiple apologies so to everyone reading this is a fake designer goods website - run by a guy called Ali and Jack. Don’t waste anytime arguing just threaten a chargeback and they’ll panic and send ur money back. If I had more time on my hands I’d report it to actionfraud and trading standards but I honestly cant be bothered their whole website and business is so tacky, I wish I read these reviews first - I should’ve known when they stocked an essentials tracksuit that no one else had (the only reason I took the risk) but nope fake stuff from China.
UPDATE: THEY TRIED TO TAKE THIS DOWN FOR DEFAMATION AND TRUSTPILOT KEPT IT UP SEE BELOW!!
Hi again,
We’re just following up about your review of royalculture.co.uk, which was flagged for containing defamatory content.
The decision
Good news — we’ve assessed the content flagged by the business, and determined that it’s not defamatory. Therefore, we’ve put your review back online.
HAHAHAHA YOU CANT MAKE THIS UP. THE WEBSITE IS A SCAM, LIKE I SAID BEFORE JUST THREATEN A CHARGEBACK AND CUSTOMER SERVICE GOES FROM ALI TO JACK AND YOU WILL SEE THEM RUNNING SCARED OFFERING YOU OPTIONS. I HAVENT EVEN READ THEIR REPLY BELOW - THEY SPEND MORE TIME REPLYING TO REVIEWS THAN EMAILS. AND ACTUALLY I WILL TAKE THIS TO ACTIONFRAUD AND TRADING STANDARDS MYSELF EVEN THOUGH THEY GAVE ME MY MONEY BACK 😂
27 August 2025
Unprompted review
Reply from Royal Culture
Hi,
From the start, we offered you a replacement or a refund. We never refused to help, and our return system works smoothly for customers every day.
The problem was that instead of working with us, you kept sending threats and calling us a scam, even though we explained the barcode issue, followed up with you, allowed the return, and refunded you in full. At no point were you scammed, and it’s not fair to call us that when we gave you every option to make things right.
Unlike other resell platforms, we don’t block returns or refuse refunds. That’s why our chargeback rate is very low. We always do our part, but communication has to go both ways.
We do apologise if you feel this wasn’t the case, we did try our best to respond to you in a professional manner.
Kind regards
Jack
I ordered a pair of Yeezy 350 v2 in the…
I ordered a pair of Yeezy 350 v2 in the all black colour way and realised there fake by using an app called legit app however I have already wore these shoes. I was promised 100% authenticity and there fake I want a refund! Also I emailed their customer service weeks ago and no reply. DO NOT BUY!
27 August 2025
Unprompted review
Reply from Royal Culture
We’re sorry to hear about your experience. Please rest assured we take authenticity extremely seriously, with every pair undergoing strict in-hand checks before shipping. While app-based checks can sometimes give inaccurate results as smell test, material test and up-close stitching tests cannot be carried out and worn items or lighting may cause irregular results, if you believe your pair has failed an in-hand authentication, we’ll gladly review the details and arrange a replacement or refund without the need for return. Please contact us directly so we can resolve this for you as a priority.
Kind regards,
Jack
useless and unproductive
this company is so useless it’s unbelievable. I still haven’t received my order, it’s so crazy cause i actually know what they are doing.. I advise people don’t order from this store, go to other stores which will provide proper customer service. This company is not trust worthy and they’re useless. IM STILL WAITING FOR MY ORDER!!! their so useless.
30 August 2025
Unprompted review
Reply from Royal Culture
We’re sorry to hear about your frustration. We’ve checked and the tracking shows this order as delivered, but we completely understand how concerning it is if you haven’t received it. In cases like this, parcels can sometimes be left with a neighbor, a reception, or marked as delivered by the courier in error.
Please reach out to us directly with your order details and we’ll work with the courier to investigate and resolve this as quickly as possible. We want to ensure you either receive your order or a suitable solution.
Received a tshirt I had ordered as a…
Received a tshirt I had ordered as a birthday present stated new big bad gripped and no tags. Requested to return and was given return address. Posted day after I received and received a message from Royal Mail not to deliver to the property, this was well over a month ago and parcel is now on its way back to me with a message saying they had no redelivery instructions from recipient. Almost 6 weeks after I order the tshirt is no use and on its way back to me!! I checked with one of your team by email who confirmed return address was correct so why request Royal Mail do t deliver to it????
28 August 2025
Unprompted review
Reply from Royal Culture
We’re very sorry to hear about the trouble you’ve had returning your order, especially as it was meant to be a gift. If Royal Mail has not been able to complete the delivery back to us, we completely understand how frustrating that must be.
If you’re still experiencing issues, we can arrange for Royal Mail to collect the item directly from you and return it to us, so you don’t have to go through any further inconvenience. Please contact us with your order details and we’ll get this sorted for you as a priority.
Kind regards,
Ali
Worse Customer Service
They don’t respond to emails, their WhatsApp number dosent work both of them! I placed an order with them on the 31st of July and I’m still waiting on my order. Worse customer service experience. They ignore contacts with buyers and completely leave them in a dark. I still haven’t received my tracking number, i don’t know where my order is??
I’ve now reported this company for thier poor customer service, at this point I just want my full refund.
18 August 2025
Unprompted review
Reply from Royal Culture
We’ve checked your order and Royal Mail shows the delivery is scheduled for Tuesday, 2nd September. If you need the tracking number again or would like us to resend the details, please don’t hesitate to contact us by email and we’ll be happy to provide it.
Kind regards,
Ali
This company cannot be trusted
This company cannot be trusted . I placed an order on 27th July . Sadly not doing enough research to do they are actually selling second hand goods and act as middle men for seller.
Anyway nearly three weeks later and after taking my money I do not have my goods . I cannot get hold of anyone . Sent emails no reply . They offer a WhatsApp page but it’s not ok WhatsApp . Do not use under any circumstances. My bank will now claim money bank thankfully .
Thank you for you reply . But your website when you track parcel offers an online help . That says your to busy and have to send your details . I did this seven times . You number you say to use on what’s app does not work . You are not selling your own stock as you have to check items are authentic therefore they are second hand . On the 7th August my time was meant to take 2-3 working days .
I have not received any email from yourselves.
Always very convenient to not have a phone number .
28 July 2025
Unprompted review
Reply from Royal Culture
Hello Sarah,
We received one message from you yesterday, which we have already responded to. To state that we sell second-hand items is incorrect — all of our products are brand new, as clearly stated on our website and in the email we sent you.
I have also provided you with an update regarding your order; please confirm that you have received this information by replying to our email.
Your review is misleading, as we have only received one email from you and our standard response time can be up to 24 hours. Additionally, nowhere on our website does it state that we sell second-hand goods — this is simply an incorrect assumption.
Everything authentic and packaged nicely
You can tell they care about the presentation, both the Fear of God and Trapstar items I ordered came in their original packaging, no creases, no weird smells, tags all intact. 10/10.
24 July 2025
Unprompted review
No tracking info
There was been no tracking information regarding my order since the 19th july which shows its waiting to be scanned by courier and will be delivered in 2/3 days bit nothing has arrived and no update on tracking. I reached out several times on their website and instagram but response yet from the merchant
19 July 2025
Buyer Beware!
I ordered a pair of Uggs on the 12/6 and they took 5 weeks to arrive! When they did arrive they were the wrong size. I was advised to return them and I would receive my refund for the item and the postage I had to pay upon receipt of the return. They emailed 2 weeks ago to say the return had been received and that my refund has been processed. I still haven’t received it! I have sent 2 emails to ask about the refund and I haven’t received a response from either! Looks like I’m going to have to try and claim through my credit card provider
1 August 2025
Unprompted review
Reply from Royal Culture
Hello,
All refunds are processed once proof of return is provided, please forward this if you haven’t done so and if you send us your order number we can also provide you the proof of refund. We have no email about this at the moment, cannot find your name but if you provide order number I can help.
Thank you
Trying to contact company for the last…
Trying to contact company for the last week now for a refund and never get a reply .
17 July 2025
Unprompted review
Reply from Royal Culture
Hello, We have responded to your email a few days ago. Please check your junk email also.
Thanks,
Jack
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!
Counterfeit item sent after a 6 week delay. Paid over 100 for fake Uggs, that are the wrong sizing on top of being fake, so I can't even wear them. I'm scared to send back, as the reviews are staingI won't get a refund.
Beyond angry and upset!!
24 December 2024
Unprompted review
Reply from Royal Culture
Hello,
We’ve noticed you’ve posted the same review you originally wrote in November 2024. We have no record of a purchase under your name, and if your review is genuine, we are more than happy to assist you.
As stated in our policy, if any item is proven to be inauthentic by a professional authentication service and the report is forwarded to us, we will issue a full refund without even requiring the item to be returned. Alternatively, items can be returned within the 7-day period before the seller is paid.
Since this review was already posted months ago, we can only assume the purchase (if any) was made last year. If that’s the case, you are still welcome to have the item professionally authenticated and send us the report for a refund.
We are a legitimate business and take authenticity very seriously. If you have a genuine concern, please contact us directly rather than repeatedly posting the same review.
Thank you
I’ve just worn it twice for a couple of…
I’ve just worn it twice for a couple of hours and the adidas yeezy sticket from inside the trainers have already come off.
15 June 2025
Reply from Royal Culture
Hello,
I see you purchased this item over one month ago. We do not have warranties for the brands we sell as we work with resellers, but Adidas normally do you could try contacting them if you have a complaint and someone should be able to help.
All good no issues
15 June 2025
Hello
Hi, I also placed an order yesterday. The stupid thing was that I wasn't interested in this site, but I see a lot of reviews that aren't that good about this site. I also have a question if anyone can help me. Are the products on this site new or used? Because I want them to be new. I ordered a pair of Alexander McQueen shoes and I want them to be new, not used. I don't like this site because no one answers me.
12 July 2025
Unprompted review
Reply from Royal Culture
Hello, all items are brand new that we sell but the shipping method you chose was slow method and takes a bit longer than express. If you wish to upgrade let us know by email.
Left what I would call a real review of…
Left what I would call a real review of this company and Trustpilot apparently feel it’s defamatory, all I’ll say in this review is that I would stay well clear of this company
25 April 2025
Unprompted review
Left a review and was emailed by the…
Left a review and was emailed by the owner who was annoyed I put the brand into disrepute.
Asking me to remove the review.
Very condensing but the Google reviews are there for this company.
I am not the only one who has recieved fakes.
Avoid
12 June 2025
Unprompted review
Reply from Royal Culture
Hello,
Your review is misleading, and we kindly request that any concerns be resolved through direct communication rather than via Trustpilot. We have previously offered to have your item professionally authenticated, and we remain fully willing to replace the item or issue a refund should the authentication confirm your claims.
To date, no evidence has been provided to support your allegation. As a business, we take all concerns seriously and work hard to ensure fair outcomes for both buyers and sellers using our platform. Publicly posting reviews without allowing us the opportunity to assist you makes it difficult for us to resolve the matter in good faith.
We remain committed to resolving this issue should you choose to cooperate.
Thank you
Very poor service
Very poor service, unhelpful , very bad carrier they use , they don't even deserve one star , will never buy from them & I don't recommend anyone to do business with them, customer service awful they keep saying they the same things
23 May 2025
Unprompted review
Reply from Royal Culture
Hello,
You were emailing to say you could not find your package and then emailled to say it was placed outside your door by a concierge and you received it - surprised you still left a review, since you received your item and it is not our fault if a concierge moved it.
Kind regards,
Jack - Royal Culture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.