Ordered 21st September still waiting. Been in its way to Royalmail since 26 September still no update. #27145 Order number *update. Order arrived 16 October the quality of the products is great... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery is long and the customer service is a bit slow but the items they sell are real they don’t sell fakes they’ve been trading for years they wouldn’t get away with it. They are slow to commu... See more
Hoodie is great now it has finally arrived. Took a month to arrive which wouldn’t have been an issue if the communication was better. No tracking info provided until I chased and it miraculously app... See more
My order was placed 5th Dec but only recieved this week. Order had gone missing in transit and replacement was sent as soon as my expected date of arrival had passed. Very happy with item but very... See more
2.6
Poor
546 reviews
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Excellent all round
Great communication,great quality goods & arrived on time ,price was fab too .just to wait now for the Christmas gift to be opened &!hope it fits however does look gd to me ,👍🏼excellent company will use in future 😃
23 December 2025
Unprompted review
Reply from Royal Culture
Hi Sharon,
We appreciate your feedback and glad to know your order arrived on time, hoping all goes well! Hope you had a wonderful Christmas!
Royal Culture Support
Ordered beginning of December
Ordered beginning of December , still not arrived , tried to contact by email , no email back , ridiculous poor, slow customer service ! I’m now two Christmas presents down , tried to claim my money back , no response , it would be quicker to contact Father Christmas himself
23 December 2025
Unprompted review
Reply from Royal Culture
Hi, thanks for taking the time to leave a review.
We’re really sorry to hear about your frustration — this certainly isn’t the experience we want for our customers. Unfortunately, we’re unable to locate your order from this review alone, as no order number or identifying details are visible to us here.
Please email us at admin@royalculture.co.uk with your order number or the email address used at checkout so we can investigate this as a priority and respond directly.
We experienced a very high volume of orders and enquiries in early December, which did impact response times, but we are actively resolving all outstanding cases.
We appreciate your patience and hope to get this sorted for you as quickly as possible.
Royal Culture Support
Rated a 3 star as ordered on the 1st of…
Rated a 3 star as ordered on the 1st of December and still haven’t received my parcel with no sign of delivery and it was supposed to be a Christmas present for my son will update when it arrives
23 December 2025
Unprompted review
Reply from Royal Culture
Hi, thanks for your review.
We’re sorry to hear your order hasn’t arrived yet — we understand how disappointing this is, especially when it was intended as a Christmas present. Unfortunately, we’re unable to identify your order from this review alone, as no order number is visible to us here.
Please contact us at admin@royalculture.co.uk with your order number or the email address used at checkout so we can check the status for you and assist as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Royal Culture Support
Brought a hoodie that is great
Brought a hoodie that is great, wasn’t the quickest delivery but nearing Christmas I didn’t expect it to be, communication from the team was good and very happy with the service and product
20 December 2025
Unprompted review
Reply from Royal Culture
Hello Daniel,
That’s great we’re happy it’s arrived on time for you, thank you for the feedback.
Royal culture support
I have emailed and tried to what’s app…
I have emailed and tried to what’s app and still waiting on a tracking number for the courier, I feel I have been scammed. My son will be gutted as this is his Christmas present 🎁
In response to the reply you have provided the tracking number today after I have submitted this review, so please do not try to make out like I am giving a bad review without justification, the last time anything was updated on my tracking was the 11th Dec and until today after the review I had no idea who was delivering or a tracking number for Evri so
Please review your reply!!!!
20 December 2025
Unprompted review
Reply from Royal Culture
Hello Lyndsey,
Thank you for your review. We’d like to clarify this for transparency.
Your order was dispatched, and the Evri tracking number (H01SRA0051774896) has been shared with you previously. According to the courier, the parcel is currently in transit and scheduled for delivery shortly.
During the Christmas period, courier delays can occur, but we have remained responsive and have kept you informed throughout.
If you require any further assistance, please contact us directly and we’ll be happy to help ensure this is resolved as quickly as possible.
Kind regards,
Royal Culture
Great service
Great service. Takes a little time but as I didn’t pay for faster delivery I was happy with that. As with all street wear labels it’s better to be checked and proven genuine. Overall I’m happy with the service and the price I paid was very good.
15 December 2025
Unprompted review
Excellent communication and very…
Excellent communication and very pleased with the trainers.
18 December 2025
Unprompted review
AVOID AT ALL COSTS. Read the reviews
Ordered from this scam company. Never received it. Tracking does not update. You contact them using their online contact form - no response. You WhatsApp them - no response, told to email.
Finally get an email response saying it’s been delivered. Service is shocking
Jack from Royal Culture emailed me saying “No confirmation, so I am guessing you received the parcel and just want to try your luck. Better luck next time with your scam”.
Had to raise a chargeback. Honestly how they are still in business I will never know
17 December 2025
Unprompted review
Reply from Royal Culture
Hi Grant,
Tracking confirms the parcel was delivered, including GPS data and a delivery photo. You have not yet confirmed whether the delivery address shown is correct. Instead, your messages have focused on demanding an immediate refund.
You claim 'tracking doesn't update' but your order shows clear delivery with proof from Yodel JJD0002234161581979.
As the order is marked delivered with proof of delivery, a refund cannot be issued at this stage. We have offered multiple times to open a delivery investigation with the carrier, which is the correct next step if an item has genuinely not been received.
If you believe the parcel was misdelivered, please confirm whether the delivery address is correct and respond respectfully so we can proceed with a claim on your behalf. We remain willing to assist once this information is provided.
Royal Culture Support
Excellent communication throughout my…
Excellent communication throughout my order and delivery. Quality clothing and will definitely order again. Thanks Royal Culture
4 December 2025
Unprompted review
Reply from Royal Culture
Hello Emma,
Thank you for your feedback, it is much appreciated.
Royal Culture
Missing item
Missing item
I placed my order on 28th november 2025,
Item passed its authentication check and has been at delivery depot since 4th December
It is now 18th December & I still haven’t received my delivery.
Have been told it takes 7/10 working days, it has now been 14 working days and still no sign of delivery. Had no communication of when I’m likely to receive it. Been trying to email and get nothing back other than an automated response saying 7/10 working days even tho it’s already been 14. Absolutely horrific service !!
28 November 2025
Unprompted review
Reply from Royal Culture
Hello,
Sorry for your wait, with Christmas rush some orders are slightly more delayed. However this one is due in 1-2 days with Royal Mail IT241228243GB - don't worry it will arrive on time as promised.
Kind regards,
Royal Culture Support
Great company! Resolved a big issue for me!
Royal Mail put my parcel in my wheelie bin and no card so it went to landfill! I only found out as I reached out to Royal Culture to check where my order was and they shared delivery info / photo! I explained I didn’t know and bin had been collected 2 days prior, they instantly sent me another when it wasn’t their fault at all - which I am so grateful for!
5 December 2025
Unprompted review
Reply from Royal Culture
Hello Sarah,
Thank you for feedback we are so happy to help replace the lost item, glad to know it was received well.
Kind regards,
Royal Culture Support
Don’t order not worth it
Should have researched royal culture first. It’s the first and only time a make this mistake again an ordered on the 21 st November and still waiting went through all the checks. On the tracking the update was the 6 th December saying order waiting to be scanned at delivery depot. Six days later still no update. Went on chat no agents available a sent email still waiting. Either send my order which a hope is real not fake or a like refund.
12 December 2025
Unprompted review
Reply from Royal Culture
Hello,
We have been in touch a few times by email, your order shows delivered by Yodel since the 12th of December JJD0002234161581822.
Royal Culture Support
Ordered a hoodie for my son for…
Ordered a hoodie for my son for Christmas 2 weeks ago still not recieved anything if I don't receive in next couple of days I'm doing a charge back with my bank
Update emailed numerous times and been ignored so now going to have to dispute payment and I'm reporting them wouldn't mind but was for my son for Christmas they should be ashamed of themselves
11 December 2025
Unprompted review
Reply from Royal Culture
Hello Kate Rooke,
I do apologise for your wait and can see there was a delay.
However, this one is now due within 1-3 days with Evri as we promised, it will arrive on time for Christmas H01SRA0049536254.
Royal Culture Support
The numbers on this site are fake they…
The numbers on this site are fake they don’t answer and iv had my item verified and it is a fake item
I would appreciate it if someone would contact me regarding this I’m getting extremely frustrated now
10 December 2025
Unprompted review
Reply from Royal Culture
Hello,
Sorry to hear this, please reply with your full name, order number and address so we can look into this for you. If your claims are genuine we will be happy to resolve this for you.
Royal Culture Support
Horrible service with fake items would…
Horrible service with fake items would never use this place absolute con
12 November 2025
The delivery is long and the customer…
The delivery is long and the customer service is a bit slow but the items they sell are real they don’t sell fakes they’ve been trading for years they wouldn’t get away with it. They are slow to communicate with you but they are totally legit and they will help you in the end. My parcels still in transit and they did offer me a refund whilst my pacel was still in delivery.
10 December 2025
Unprompted review
I ordered a pair of trainers from here
I ordered a pair of trainers from here, they were Fake, i returned these trainers over 1 month ago and they haven’t approved my return. I’ve emailed, i’ve tried to ring the whatsapp and message the whatsapp number they provide but it’s a number that doesn’t exist. I WANT MY MONEY BACK
28 October 2025
Unprompted review
Reply from Royal Culture
Hello,
We take these matters seriously and must clarify that the statements in your review are factually incorrect.
You claimed that the item you received was “fake” and that you “returned the item but received no refund.”
Our records confirm that:
No claim of inauthenticity was ever submitted to us,
No return request was made, and
No item was ever returned to our facility.
Your statements are false and damaging to our business.
If you believe your claims are valid, we request that you provide the following within 72 hours:
Proof you placed an order and provide your full name, order number or address
Proof that the item failed authentication, and
Proof of return, including tracking showing delivery to us.
If you cannot provide this evidence, we require that you remove or correct your review, as publishing false information violates Trustpilot’s guidelines and constitutes reputational harm.
We are prepared to pursue all necessary actions to protect our business if false statements continue to be published.
We encourage you to contact us directly so we can resolve this properly.
Royal Culture Support
Missing item
I placed my order on 10th November 2025,
Item passed its authentication check and has been at delivery depot since 21st November.
It is now 9th December & I still haven’t received my delivery.
Have been told it takes 7/10 working days, now on day 12 from when it was received at depot. Had no communication of when I’m likely to receive it, and when I’ve emailed them I get the same message back saying 7/10 working days, that’s even if I even get a reply back.
Really poor customer service.
11 November 2025
Reply from Royal Culture
Hi Kelly,
Thank you for your feedback. We’re sorry to hear you were disappointed.
We’d like to clarify that your order was shipped in good faith by the seller, but unfortunately experienced a delay in transit. As soon as we became aware of this, we processed a full refund for you — even though the parcel is still in transit and may still arrive. We also offered to send a replacement to resolve the issue as quickly as possible.
Our typical delivery timeframe is 7–10 days, and once we saw the delay, we took immediate action to make things right. For this reason, we feel the review may not fully reflect the steps we took to assist you.
We always aim to provide honest and responsive customer service, and we’re happy to help further if you need anything else.
Thanks,
Royal Culture Support
Absolutely fantastic
Absolutely fantastic, items arrived when they said they would. Authenticated and genuine brands. Will definitely be ordering again
10 November 2025
Asics gel trainers
Ordered trainers for my son then seen the reviews nearly died tbh thought oh no im not getting my delivery was i wrong my delivery did come and they kept me upto date with the tracking I would say it does take about 3 weeks to come but never had a problem
10 November 2025
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