the £60 came back into my balance on its own, no email, nothing on the account page at all. how does a withdrawal reverse itself without anybody sending a line about it? i only spotted it because th... See more
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a 100% match up to £200 that turns out to have a £5 max stake, a 45x wagering figure on deposit and bonus together, and a conversion cap of £100. every one of those three sits behind a terms link nobo... See more
raised request 90812 from the phone about a £70 payout that had been pending nine days, got an automated reply, then nothing for another four days. the app lists the ticket as answered, which it is no... See more
I used the contact form because chat was full. The automatic reply arrived, then nothing. ticket #90812 still has no agent name or update after two days. The issue stayed unresolved in the history.
1.5
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25 reviews
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Chloe said the spins were still valid
Chloe said the spins were still valid, then the next agent said they had expired on the sunday, and the account page showed them as active the whole time! nobody could tell me which of the three was actually right.
7 August 2026
Unprompted review
Sophie told me on the app chat that the…
Sophie told me on the app chat that the £75 had gone to payments on the monday, then a second agent said the cashout was not approved yet on the tuesday. same account, same request, one day apart.
5 August 2026
Unprompted review
Uploaded my address file on Sunday…
Uploaded my address file on Sunday morning. The profile kept saying pending, but support asked for the identical file again through in-account message. The issue stayed unresolved in the history.
7 August 2026
Unprompted review
the max stake while a bonus is active…
the max stake while a bonus is active is £2 and thats mentioned nowhere on the offer itself, so my £5 spins on Rainbow Riches voided the whole thing and £68 of winnings with it
7 August 2026
Unprompted review
Requested a cashout for 24 through…
Requested a cashout for 24 through prepaid card after work. The status stayed on "pending" for two days, then the amount returned to balance with no note in the history. The issue stayed unresolved in the history
5 August 2026
Unprompted review
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