I have never been in the position to have to use RBI and I am not the most confident person in the world. However, after about 7 weeks of calls and mails to and from a certain Maurizio Del Grosso who... See more
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The service was ok. The people we dealt with were personable. But we found it fairly confusing too. It would have been helpful to have had more explanation / clarity about what to expect, particularly... See more
Communication with Rowland Brothers was excellent through the whole process in repatriating my husband following his sudden death whilst on a cruise in South America. Aldo in particular was very suppo... See more
Company replied
Such a great support and assistance at the most dificuilt time saying our last good-bye to our loved ones! Thank you with all my heart Maurizio Del Grosso helping me to send my Dad Ivan back home wit... See more
Company details
Written by the company
Rowland Brothers International provides repatriation services to families throughout the world. Our excellence in service is recognised by many Embassies throughout the world and the Foreign & Commonwealth Office. We provide the repatriation assistance helpline for the National Association of Funeral Directors and Society of Independent Funeral Directors.
Contact info
297 Whitehorse rd, CR0 2HR, London, United Kingdom
- 0800 917 3585
- info@rowlandbrothersinternational.com
- rowlandbrothersinternational.com
4.3
Excellent
86 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Professional
Professional, bent over backwards to help us, mauritzio, Aldo and out of hours team too,
20 January 2023
Unprompted review
Reply from Rowland Brothers International
Thank you for you kind feedback. We will pass to the team
Rowland Brothers arranged the repatriation of my Brother in Law
Rowland Brothers arranged the repatriation of my Brother- in- Law who sadly passed away suddenly while on holiday in Spain.
They kept me informed every step of the way and treated me with sympathy and respect.
6 January 2023
Unprompted review
Reply from Rowland Brothers International
Thank you for you kind feedback. We will pas on the staff members involved
Very poor service
They did manage to repatriate my father's body from France but did not recover the passport I had specifically left with him, and then they lost the death certificates. Besides that, they sent condolences for the loss of my mother (she is still alive) and also, separately, for my son (also still alive). Not a good experience at all during a very trying time.
15 June 2022
Unprompted review
Thank you for providing such an excellent service
I only have thanks and positive thoughts when I reflect on the service Rowland Brothers provided when handling the repatriation of my late father from the UK to Barbados. The two gentlemen that collected my father from his care home did so with the utmost dignity and respect. At that difficult time, I felt reassured that he was in safe hands. Thank you to Alison and all who were involved with the safe transport of my late father to his place of rest. No question was too much, and I was kept informed along the process. Thank you again.
29 May 2022
Unprompted review
Exceptional service
Exceptional service, thoughtfulnesses and consideration. Could not recommend them enough. Bibi saw my family through the worst days of our lives and cared for our loved one with the greatest compassion and empathy. Thank you!
18 March 2022
Unprompted review
Huge gratitude for 5 star experience
Yesterday I received my brother's ashes from your courier and want to express my huge thanks and appreciation of the service I received from the moment I phoned the number given to me by a local undertaken to deal with the problem of repatriation from Colorado US with all the Covid restrictions.
I was immediately reassured that this could be done, how and when in a time slot and also an estimated cost.
Apart from the difficulty we had in locating my brother's passport, cremation certificate, death certificates etc it all went very smoothly.
I would particularly wish to thank the person who handled everything for me. I have written her a letter of appreciation separately but did not want to make her name public.
10 February 2022
Unprompted review
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