I had 2 pictures delivered separately which were damaged! After reporting this to Rowen homes it was dealt with quickly and efficiently by Grace. She was helpful and responded to my numerous emails qu... See more
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There was a slight confusion with my order which has now been resolved however I spoke to Jess C with regards to my query and she was so helpful, really polite and was more than willing to help me wit... See more
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I have bought a number of products from Rowen and the quality, value for money and service is first class . However, the customer service team are outstanding both Jenna and Brooke are so helpful,... See more
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Bought the pip gold butterfly wall ornaments in both sizes, beautiful but they were a bit to yellow for me but I sprayed them with rust oleum metallic spray paint i got from amazon (in white gold) the... See more
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Company details
About Rowen Homes
Written by the company
The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.
We're based in Newcastle Upon Tyne where we dispatch your orders from. We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.
Luxury Homeware Delivered To Your Door
All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.
Returns
We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!
If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.
Contact info
Unit 6 Franklin Industrial Estate, NE21 5TL, Blaydon, United Kingdom
- 0191 743 0219
- hello@rowenhomes.com
- rowenhomes.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve bought a few things from Rowen…
I’ve bought a few things from Rowen Homes now, they have some lovely things.
A special mention has to go to Caroline, who I speak to on Instagram. She is absolutely fantastic – always so friendly, responsive, and incredibly helpful. No question is ever too much trouble, and her customer service really makes the whole shopping experience even better.🤍
11 June 2026
Unprompted review
Reply from Rowen Homes
Hi Lucy, thank you for your fantastic review! We're so pleased to hear about your experience. Caroline will be thrilled to receive your kind comments. Enjoy your new purchase, and don't forget to check back soon for more stunning Rowen Homes pieces. ✨
Team RH x
I have purchased a few items from Rowen…
I have purchased a few items from Rowen Homes and been so happy with there quality and fast delivery.. customer service ( Caroline) was very helpful and pleasant when I had a quiery, a company I would recommend 😊
18 June 2026
Unprompted review
Reply from Rowen Homes
Hi Katrina, thank you for taking the time to leave us a review. Your feedback means so much to us! Caroline will be delighted to hear your kind words. We hope you're enjoying your order and look forward to helping you find more gorgeous Rowen Homes pieces in the future.
Team RH x
Faulted item replaced. Id been waiting for some marble…
Id been waiting for some marble coasters to come in stock ordered and upon delivery discovered a chip in the corner of one of them, I reported this to rowen homes and Grace was very quick to resolve my issue as she issued a replacement of the faulted product same day. I have previously shopped at rowen homes for sofas and various accessories for the home and always been satisfied with the quality of the products. I find there quality better than items ive purchased from the likes of Barker and Stonehouse.
18 June 2026
Unprompted review
Reply from Rowen Homes
Hi Nataliya, thank you for your fantastic review! Grace will be thrilled to receive your kind comments. Enjoy your new purchase, and don't forget to check back soon for more stunning Rowen Homes pieces. ✨
Team RH x
Brilliant service
Grace was absolutely brilliant in helping me with my order and very polite at all times . The response was soo quick and query sorted in no time at all making the whole shopping experience really easy x
18 June 2026
Unprompted review
Reply from Rowen Homes
Hi Joanne, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Great customer service
Amy was really helpful with a query I had regarding an out-of-stock item. She was friendly, professional, and took the time to assist me thoroughly. Her excellent customer service made the whole experience easy and stress-free. Thank you, Amy, for your help!
16 June 2026
Unprompted review
Reply from Rowen Homes
Hi Emily, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Dpd lost my parcel amy saved the day fast efficenct
Dpd LOST my parcel a beautiful vase i was furious until I spoke to amy she explained she was new there however she helped very fast and efficiently the lost delivery from dpd has been fixed with a replacement. I would chsmge to evri much delivery service.
17 June 2026
Unprompted review
Reply from Rowen Homes
Hi Kay, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Excellent service
Today I received my courier. I’m very happy because they packed very well👌
17 June 2026
Unprompted review
Reply from Rowen Homes
Hi Sangeeta, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Beautiful products and great customer…
Beautiful products and great customer service from Jenna. She helped me with my queries straight away and was very professional.
17 June 2026
Unprompted review
Reply from Rowen Homes
Hi Alison, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
I was so upset to receive my bowl
I was so upset to receive my bowl. It was smashed to pieces in transit. The bubble wrap was minimal
I called spoke to Amy who was very understanding. The refund was processed immediately
Well done to Amy for sorting this out.
16 June 2026
Unprompted review
Reply from Rowen Homes
Hi Christine, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Excellent quality ,quick delivery over…
Excellent quality ,quick delivery over joyed with my items purchased looking already to make another purchase I would definitely recommend.
3 June 2026
Unprompted review
Reply from Rowen Homes
Hi Carol, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Good communication and customer care
I had an issue with a damaged product and Amy replied quickly, organised a replacement and also promptly answered my queries re delivery times etc.
We were pleased so visited the store an purchased more items. Lovely team. Keep up the good work. x
15 June 2026
Unprompted review
Reply from Rowen Homes
Hi JT, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Spoke to Rosie with a delivery query
Spoke to Rosie with a delivery query. Very friendly & helpful as always.
10 June 2026
Unprompted review
Reply from Rowen Homes
Hi Alyson, thank you so much for your review. Rosie is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Really nicely surprised as the items…
Really nicely surprised as the items were really nice! Thank you!
12 June 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Purchase query
I received a swift and helpful response from Amy, Customer Experience Representative who dealt with my query, providing great customer service
14 June 2026
Unprompted review
Reply from Rowen Homes
Hi Helen, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Recommend avoiding
After returning our order at the start of May (tracked delivery) and sending multiple chasers we are still waiting to receive our refund or any acknowledgment of our return. Recommend others avoid using this site.
25th of June edit: Following the review response from Rowen 10 days ago we are still yet to receive a reply to our multiple emails and Rowen are still holding our £100’s despite having received our return in May. Absolutely disgraceful customer service.
28 April 2026
Unprompted review
Reply from Rowen Homes
Hi Same, I’m so sorry you were not 100% satisfied with your purchase, and we appreciate all feedback to continue improving our service levels. Please call us on 0191 7430219,and we will be happy to validate and refund your return. https://rowenhomes.com/pages/contact-us - Team RH x
Customer service response …
Unfortunately had to contact customer services as received a damaged item, within hours had a reply off Grace telling me a replacement will be on its way Monday when the warehouse opens… very happy with quick response.
13 June 2026
Unprompted review
Reply from Rowen Homes
Hi Susan, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
The process of returning a damaged…
The process of returning a damaged frame was far more difficult than I expected. Fortunately, they did eventually collect the item and I am receiving a full refund. I'm leaving this review to highlight Amy on the customer experience team. She was polite, helpful, and got the job done despite the frustrating system. I appreciate her help, even if the overall experience was a bit exhausting.
12 June 2026
Unprompted review
Reply from Rowen Homes
Hi Angela, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Very impressed with the service I…
Very impressed with the service I received from Steph. Very prompt responses to my queries, couldn't have been more friendly and helpful. Thank you! 😊
Hoping my purchases live up to my experience so far! 🙏
12 June 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Steph is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Although my vase was damaged
Although my vase was damaged, after making contact to seller, it was quickly rectified with a replacement sent.
5 June 2026
Unprompted review
Reply from Rowen Homes
Hi Julie, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
I wouldn’t know how my bed is it hasn’t…
I wouldn’t know how my bed is it hasn’t arrived yet
10 June 2026
Unprompted review
Reply from Rowen Homes
Hi Kat, I’m so sorry that your order has not met your expectations. This does not meet the high standards we set ourselves. We want all our products to be exactly as you’d expect. If you haven’t already, please get in touch with us and we will work to get you the best resolution we can. https://rowenhomes.com/pages/contact-us - Team RH x
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