Absolutely beautiful picture. It is exactly what I was looking for. Complements my dining room, really good value for money and quick delivery service. Their website is amazing with good quality produ... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a slight issue wanting to return a table to rowen homes as it had gone slightly past the return period and i was very stressed about this.I called them up and spoke to stephanie G. I was TOTALL... See more
Company replied
What a fantastic customer service from Rosie at Rowen Homes. I can't thank you enough for your efficiency and the kind gesture you got arranged on the my new sofa seats being marked. Rosie it's dealin... See more
Company replied
We had an issue with our order (wall paper order not fully delivered). Within 12 hours of emailing the issue was resolved and our wallpaper was sent back out. It came a day later! Really appreciate th... See more
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Company details
About Rowen Homes
Written by the company
The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.
We're based in Newcastle Upon Tyne where we dispatch your orders from. We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.
Luxury Homeware Delivered To Your Door
All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.
Returns
We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!
If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.
Contact info
Unit 6 Franklin Industrial Estate, NE21 5TL, Blaydon, United Kingdom
- 0191 743 0219
- hello@rowenhomes.com
- rowenhomes.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Throw
Stephanie G dealt with my issue very quickly and to my satisfaction. I had a slight problem with a throw I had ordered but she soon put it right. Very responsive and issue sorted within a couple of hours. Thank you
1 May 2026
Unprompted review
Reply from Rowen Homes
Hi Jane,
Thank you for your amazing review! Steph will be so pleased to hear your kind words—we’ll be sure to pass them on.
Hope to see you again soon for more gorgeous Rowen pieces!
– Team RH x
I am extremely happy with the help I…
I am extremely happy with the help I had today very quickly response and helpful regarding my delivery . I was dealing with a girl called Jenna who was so very respectful and kind on the call and had everything sorted out for me she was very informative in our conversation and I’m very grateful for her help thank you very much jenna
30 April 2026
Unprompted review
Reply from Rowen Homes
Hi Angela, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
A pleasure to deal with
**UPDATE**
I placed my order on 21st April and hadn't received it by 29th April. I contacted them as mentioned below. It's now 10th May and I still haven't received neither the original nor the replacement order. I'm very disappointed, to say the least.
~~~~
I rang to say I hadn't received my order, only to be told that it was being returned by DPD as they had damaged the contents of my parcel. Nobody had notified me of this. I spoke to Amy, who was extremely helpful. She dealt with the issue promptly and resolved it. Amy was friendly, polite, and a pleasure to deal with. She is a credit to Rowen Homes.
29 April 2026
Unprompted review
Reply from Rowen Homes
Hi Sunny, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
I tried for ages to find a wallpaper to…
I tried for ages to find a wallpaper to match my front room. This is beautiful and so easy to put up
I over ordered and sent 2 back & was refunded in 2 days no quibbles
Brilliant 🤩
29 April 2026
Unprompted review
Reply from Rowen Homes
Hi Paula, thank you so much for your review! We’re so glad you loved your experience. Be sure to check back soon—we’re always sourcing unique and luxe pieces for your home.
– Team RH x
Quick response by Jenna today ,
Quick response by Jenna today ,
Thank you
27 April 2026
Unprompted review
Reply from Rowen Homes
Hi Cassandra, thank you so much for your review. Jenna is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Very helpful and issue resolved…
Very helpful and issue resolved immediately
27 April 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Every single product i get from this…
Every single product i get from this Company are 5 stars and over excellent quality excellent packaging and first delivery I’m obsessed i can say some of the items are very expensive but i can see why. I’m truly one Happy Customer i won’t go anywhere else
27 April 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Returned item as unsuitable and had to…
Returned item as unsuitable and had to ring to follow up on refund, spoke with Amy who was extremely helpful and processed my refund quickly.
26 April 2026
Unprompted review
Reply from Rowen Homes
Hi Linda, thank you so much for your review. Amy is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Taupe pictures!!
Lovely pictures.downside is that they looked slightly darker on web page.i would say not quite taupe!! But keeping them as they still go with decor. Would buy from this company there products are first class and great value for money
14 April 2026
Unprompted review
Reply from Rowen Homes
Thank you for your review - Team RH x
Beautiful furniture
Beautiful furniture. Great communication in terms of the order process and delivery.
25 April 2026
Unprompted review
Reply from Rowen Homes
Hi Ladds, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
My new favourite shop
Great products, great service-my new favourite place to shop😍
24 April 2026
Unprompted review
Reply from Rowen Homes
Hi Alexander, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Great experience ordering so far
Great experience ordering so far. Both Caroline and jenna were super helpful when i was having a bit of difficulty ordering. Can’t wait for my item to arrive, have a feeling I’ll be ordering lots from this company!
24 April 2026
Unprompted review
Reply from Rowen Homes
Hi Katie, thank you so much for your review. Caroline and Jenna are such stars. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Always great products and service and so quick the…
Always great service and so quick the vase and flowers look fantastic and so expensive but only cost £50 for the pair this is my second purchase and definitely won’t be my last love this shop x
21 April 2026
Unprompted review
Reply from Rowen Homes
Hi Marie, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Caroline really helped me today trying…
Caroline really helped me today trying to order a bed and gave me a good discount on my bed I really appreciated this.
24 April 2026
Unprompted review
Reply from Rowen Homes
Hi , thank you so much for your review. Caroline is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Lost Order
Had to contact Rowan Homes, part of my order got lost, Grace picked up my email and sorted out my order within 24 hrs, great service.
23 April 2026
Unprompted review
Reply from Rowen Homes
Hi Pauline, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Reply from Rowen Homes
Hi Keith, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Good quality
Good quality, but shade was smaller than it looked on the photo.
22 April 2026
Unprompted review
Reply from Rowen Homes
Hi Pauline, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Reply from Rowen Homes
Hi Sue, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Reply from Rowen Homes
Hello Ashley,
Thank you for your lovely words! We’re so happy to hear you had a great experience, and Amy will be delighted with your feedback.
Team RH x
Amy dealt with my problem efficiently…
Amy dealt with my problem efficiently and professionally. Great customer service
21 April 2026
Unprompted review
Reply from Rowen Homes
Hello Julie,
Thank you for your kind words! We’re so happy to hear you had a great experience, and Amy will be delighted with your feedback.
Team RH x
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