Hi Rory! I did a (one star) review yesterday indicating that I had not yet received the tote bag I ordered for my daughter for Christmas and I was very frustrated. Well, miracles do happen! :) It... See more
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Review summary
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Ordered myself Cedar crossbody bag on the 6th January quick delivery 4days I’m so impressed it’s a lovely bag beautiful colour. It’s my birthday soon so I’m hoping I’ll get the maple crossbody. Tha... See more
A beautiful, well made bag, quality leather. My only complaint would be slow delivery, but I did order just before Christmas so I am guessing they were possibly closed, some communication to that effe... See more
Absolutely beautifully made, high quality bag! I got the large tote in Mountain for my 40th and I couldn't be happier with it. The lining is super soft and cottony. Honestly I'm already thinking abou... See more
Company details
Written by the company
ROWDY offers a unique collection of practical leather bags that are handmade by our team of talented machinists. ROWDY bags are guaranteed for life.
Contact info
77B Bradford Road, Combe Down, BA25BP, BATH, United Kingdom
- 01225683729
- sales@rowdybags.co.uk
- rowdybags.co.uk
4.7
Excellent
917 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Lovely bag this is my 3rd fast delivery…
Lovely bag this is my 3rd fast delivery and high quality highly recommended xx
3 December 2025
My experience with Rowdy bags was far from pleasant!
My experience with Rowdy bags was far from pleasant! Initially a bag was delivered that had different straps which hadn’t been updated on the website. At that point customer service was great! I sent it back and a new bag was dispatched…. It never arrived and after 20 odd emails and 3 months I had to get the bank to intervene and do a charge back on my bank card! This would have been my 3rd bag but after this whole experience I would never buy from them again! Appalling customer service who kept extending deadlines for me to wait! I even emailed head office who were far from interested! The bags are lovely but the customer service seriously needs looking at! The whole experience was extremely stressful!
6 November 2025
Unprompted review
Reply from ROWDY BAGS UK
Hi Claire,
I am very sorry that this situation has caused you stress. We never want a customer to feel this way, and I would like to offer some clarity for anyone reading.
After receiving your returned bag, I arranged a replacement and sent it via Royal Mail Tracked 24, which showed GPS confirmation and a photograph of delivery to your safe place. When you advised that the package had not been received, I offered an immediate second replacement. You preferred a refund instead, which I completely understood. Because your account and Royal Mail’s evidence did not align, I opened a loss investigation on your behalf and followed it closely until Royal Mail issued a no-fault settlement.
I processed your full refund on the same day their decision came through. A chargeback was then raised after I had already processed and confirmed the refund, which placed the matter into a lengthy bank dispute process. We have contested the chargeback, as chargebacks carry penalties for small merchants, and I have provided your card provider with all evidence and a full explanation.
Throughout this process, I responded to every message, made multiple calls to Royal Mail, and did a significant amount of work behind the scenes to reach a fair outcome as quickly as possible.
We are a small business that genuinely cares about our customers, and it is disappointing to see this reflected as a one star experience, as it does not reflect the level of support and effort gone into this matter. I hope this helps others understand the steps we took to make things right.
Beautiful bag
Beautiful bag!
Well worth the wait. I've had lots of compliments from friends and asking where I got it from. It will definitely be a bag for life.
4 November 2025
Although was about a month before I got…
Although was about a month before I got it...it was beautifully packed and a gorgeous bag...my third one now from Rowdy.
Customer service excellent..Would recommend ,the leather is first class.
4 November 2025
Brilliant quality bags
Brilliant quality bags - timeless styling and great communications from Rowdy -
27 June 2025
I absolutely adore your bags
I absolutely adore your bags , my last one I had lined , use your leather feed also , beautiful quality leather and lovely personal message also , thanks for excellent craftsmanship 🥰
23 September 2025
Lovely hearts bag
Great product that arrived very quickly. I now have 3 Rowdy bags. I love them all.
26 September 2025
My Uthando bum bag is beautiful
My Uthando bum bag is beautiful, soft leather and the colour is just wonderful, purchased for my holiday and I can't wait to wear it.
I had to speak Rowdy Bags regarding delivery and the customer service was outstanding.
I highly recommend, five star all round service.
15 August 2025
Unprompted review
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