routesweetysweets.com Reviews 52

I ordered through wowcher on 28th May. My order was meant to be delivered on or before 16th June. On 16th june I had not received my order so I emailed replied back to ask order number. I never received another email but when I checked the status they had updated it to delivery on or before 26th June. When I didn't receive this on 26th June they came back to say my parcel had been damaged and they would send a replacement. I still have not received this and have asked for a tracking number for my parcel, I am still yet to receive this too
Wowcher are now involved so hopefully I will finally get my sweets. It shouldn't take over a month to send out a bag of sweets!

Placed an order and waited, and waited… still nothing. Checked the order status and noticed it was still being processed so i emailed asking if it had been sent yet - no response - emailed again - no response, tried phoning but number out of service.
Used FB messenger and finally got a response saying the carrier had damaged my order so they would refund which would take 5-10 working days.
Guess what? After 10 working days no refund, so started the pointless emailing again, only to be ignored again. Used FB messenger again and they replied saying it had been done but I must be patient and wait for the refund!! And funnily enough, the very next day i got an email saying my refund had been processed and it should take 5-10 working days to arrive in my account!!
If you don’t have it in stock then just cancel, don’t pretend to send it, and you certainly shouldn’t be taking any money until despatched.
Non-existent customer service, no apology, and no goods.
AVOID*********

Scam of a website don't waste your money. Item not recieved over a month later, phone number out of service, no reply to the online form, and after one response from their email it is now conveniently no longer a valid email to contact. Have contacted my bank for a refund. Total scam

Took a week to process the order yet still managed to miss items out the parcel. All but 1 item was out of date, this was not prominently displayed on the website and items were full price. Marshmallow fluff arrived with a broken seal and no lid. Avoiddddd. Wish I’d read the reviews first.

Ordered a few packets of sweets, and they arrived and are over a year out of date! The seller said they no longer stock the item and refused to provide a return label so I got a refund via PayPal.

Extremely unhappy with service and products. Received 3 items a year out of date. Opened sweets. And late delivery

Single item was missing from order. Contacted customer services via Facebook - couldn't give me an answer straight away.

Final reply was that an item was out of stock and that they're going to refund me. Won't use again as poor communication.

Half of my order was out of date that's 6/12 items. Another one was a sticky mess and one of the items was broken which at the time I overlooked.

I emailed about 10 days ago once my son had opened the gift as I stupidly didn't check and just wrapped them. I have heard nothing back. Today I tried to call, the number is no longer in use, the live chat was not working so have no way of getting in contact.

I don't normally write negative reviews but as there is not response and I spend £26 on sweets that were past their best before they even arrived I am cross they don't feel the need to respond and try to correct their mistake.

I ordered some sweets for my parents for Christmas, once I received the package I went to wrap it but checked the dates first and all of the items except 1 were out of date… the company did give me a refund like I asked but I feel this is still unacceptable and they should not have this stock if it’s out of date

Quick delivery and very nice. #satisfied

Great there were loads a little late but not bad

Delivered quick and omg well worth the money .packed lovely too

just perfect

Excellent customer service never been treated so well buying something online and from overseas definitely will buy again keep up the good work

Really happy with the sweets I received. It felt like Christmas haha. All packaged up lovely. Will definitely use them again.

Amazing price quality and very fast delivery would highly recommend

My child really enjoys the jars of sweets. Fast delivery and lots of sweets to choose from. I will be buying again!

Excellent value for money great selection