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ROUTEGENIE- the most powerful software for non-emergency medical transportation providers that will help ease the burden of scheduling, routing, dispatching, and billing your trips! After seeing our demo, you will ask how soon we can start implementation.
241 Main St, Suite 510, 14203, Buffalo, United States
working with Michael was great. he showed patience with my questions. broke down the answers so i could understand perfectly.
Reply from RouteGenie
Thank you for taking the time to share your experience with our team and our platform.
My experience with Routegenie was good. Michael Kalinski was more than helpful. He took his time to help me with my issue and even waited to be sure I didn't need anything else. Very friendly :)
Reply from RouteGenie
Thank you for sharing your experience with the community!
Mike was wonderful!! Very friendly and helpful.
Reply from RouteGenie
Thank you for being with the RouteGenie team!
Mike was very friendly and helpful. It was a quick fix thanks to him.
Reply from RouteGenie
Thank you for the kind words!
Mike was absolutely excellent! Enjoyed the conversation while he was investigating some submitted tickets. He walked me through an immediate issue that was reported by our owner that she was experiencing and he was able to give me an immediate remedy that we could use going forward! Mike is an asset. I would not mind speaking to him anytime in the early mouthing hours! Great Job Mike!!!!
Reply from RouteGenie
Sheri, thank you for choosing RouteGenie and for sharing your experience!
Prompt answer to my question and prompt solution to my answer! You guys ROCK!!!
Reply from RouteGenie
Thank you for choosing RouteGenie for your NEMT company!
Mike was amazing!! He was very patient and helped me every step of the way. He did a zoom call and was able to rectify the situation. Thank you so much for always being patient with me!!
Reply from RouteGenie
Thank you for the kind words, Lorenda!
Reply from RouteGenie
Thank you for being a part of RouteGenie!
Route Genie Support has always been quick to take care of any issue and very friendly.
Reply from RouteGenie
Always here if you need our help!
Mike was friendly, listened to my problem, and solved it while I was still on the phone. I was continuing to get payment reminders for an invoice I had already paid, and he was able to find my payment. This was very helpful.
Reply from RouteGenie
We are glad that all your issues were resolved quickly.
Michael was great. Everyone that I interact with at Support is incredible.
Reply from RouteGenie
Ben, we’re glad to hear that you had a positive experience with our support team. We appreciate your choice of RouteGenie for your NEMT software.
Mike K has a very nice voice and tone, very helpful and seems to be very proactive.
Reply from RouteGenie
We really appreciate you taking the time to review our services, Olga!
Mike is constructive and wonderful at his job! He teaches me a lot when I hit roadblocks on Route Genie. Thank you for the service Mike!!
Reply from RouteGenie
Thank you for your kind words and for using RouteGenie!
Pros: The software, if it were to deliver on its promises is itself excellent. Excellent pricing model for the industry.
Cons: Customer service is lacking. Software overpromises and underdelivers. It is not built for rural transportation companies. Hard to learn for staff in the office, CHC integration is not great if in Wisconsin and MN with our payers. Misses A LOT of revenue, despite tweaking all the rules and settings per RG's guidance.
Overall: Years ago when I first signed up for RG I was enthusiastic. It certainly provides a lot of data. The customer service is dismal. You ask a question and get a non-relevant answer or they try to upsell you on something you are already paying for!! It "has good bones" but significant operational and service delivery issues.
Reply from RouteGenie
We’re sorry to hear that your experience with our customer service and functionality has not met your expectations. We understand how important it is for the software to work seamlessly with your operations, especially in rural areas and when integrating with CHC payers in Wisconsin and Minnesota.
We currently do not accommodate separate prior authorization numbers per service line, we do offer this functionality at the trip level as a standard.
— The RouteGenie Team
We’re still early in the transition to RouteGenie, and the verdict is still out, but we’re optimistic. The user interface, credentialing, and reporting features are what sold us. We’ll update this post as things progress regarding our onboarding experience at RouteGenie.
Hayden M.
Director of Compliance
Divine Right Transportation, LLC
Reply from RouteGenie
Hayden,
Thank you for your review. We are pleased to learn that you are satisfied with RouteGenie. We hope your training goes smoothly and that you will see significant improvements once you are fully launched.
Our company KBC Express have use RouteGenie software for over a year. It's intuitive, user friendly and cost effective... Their customer service and technical support is A+. I would recommend RouteGenie for all your routing and billing needs.
Reply from RouteGenie
Thank you for choosing RouteGenie! We will keep improving our software to make you happy!
Too many issues . change of time - we have to drag the time , unassigned trips - it will not update driver's trip accordingly. Route Genie's Maps is horrible.
Reply from RouteGenie
Hello Maria,
Based on our experience, a lot of issues stem from the settings and having them properly set for your preferences. As far as integrations go, a lot of clients prefer different ways of downloading, and sometimes the issues have to be addressed in order to change those settings based on your business logic and operations. We have live communication with the driver app, so any changes will automatically be pushed through to the driver application. The most important thing is to keep the Driver App up to date. The Driver App has an integrated Navigation System that is free of charge, and we suggest keeping it turned on in case you lose internet connection and your navigation systems, such as Google, Waze, etc., are not working while offline. You always have the option to turn it off and leave only your internal preferred GPS on, though. We will address your concerns with the implementation manager to properly set up the settings. Please, also don't forget you have 24/7 Critical Technical Support that can resolve your issues or help you change the settings to the way you like it - 877 599 6560.
Best NEMT dispatch software on the market. Went through all demos and trainings, looking forward to our launch!
Reply from RouteGenie
Thank you, John! We won't let you down!
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