Route1groupltd Reviews 

Communication up to the date of delivery was excellent. The drivers were friendly, and arrived on time as per their text message.
Had respect for our property and delivery of our furniture was clean, and tidy.
Well done to the two gents, really sorry we did not get their name. The delivery was from Willow & Hall and hopefully this will help to get them some recognition.

We had multiple texts and e-mails to let us know how the delivery would work and timescales. Always kept up to date. The delivery actually came early. They were in the area and came by - so that worked out really well. The two delivery guys were great. Very efficient and careful of the furniture and our house. Very friendly and professional. Got everything unpacked and in position and checked over. Excellent service.

The company contacted me by email and text numerous times 48- 72 hrs before delivery ( and collection🙁) and then 30mins before arrival. Both sets of crew were courteous and professional , advised what they were there to do, and what would happen.They put on shoe protectors, measured and checked several times. I asked they tried even though they had their doubts that the sofa would go upstairs. Alas, the sofa just couldn’t go round the top of the stairs. The company ( Willow& Hall) were informed and arranged a collection. 48hrs later another very tired- looking crew came to collect it, and despite having what looked like a long day ( 3hrs late) they were very polite and professional. The sofa was whisked away, and they organised their van outside, without disturbing us, and left.

Delivery was booked eta beween 1pm and 4pm.
By the time 4.30pm arrived and nothing had arrived, I called the office. I was told they must have been delayed because of traffic and the driver would call me. He eventually called and said he would arrive within 2 hours. He actually arrived 3 hours later. No communication from the office or the driver that wasn't prompted by me. Dreadful. If I had known the delivery time was going to be 7.45pm I need not have hung about all afternoon waiting. It takes little effort to make a phone call and it would have been so helpful. The driver told me he started late, 10.30am so all his deliveries were late. He also told me he should not even be working on that day as he had a morning appointment and that the office made him! He was told by the office to inform all his customers he would be late,but to quote him, he said that was not his job. Take note, good communication to customers is essential!!

Excellent and highly professional company that I would definitely recommend to anyone.

Brilliant delivery - both men were very, very helpful in getting all boxes into my home, taking all care.
Also, they called me ahead of the scheduled time, which is excellent, especially as I work from home. Recommended.

Good communication about time of delivery. The delivery lads rang to say they would be very late and check it would still be okay. Despite the lateness they took time to be careful with moving pictures etc out of the way and removing all packaging. They were polite and helpful.

Very poor delivery of my heavy item the driver just dump it down on the floor took photo and left me to lift it myself wasn't happy with the service as I have serious health issues

Two nice delivery men manoeuvred very heavy sofa bed through tight entrance space in pouring rain. They did a good job and rang before to give us 20 minutes notice that on the way.

I have nothing but praise for Route 1! I received a text notification offering a delivery date, but I needed to check something with them so called the customer service line. I spoke with a wonderful lady named Sam. She was super helpful and called me the day before delivery as she said she would to update me. The day of delivery came and the 2 person team were friendly efficient, placed the item exactly where I wanted it, showed me how it operated and checked to see if I had any questions at all. They took all the packaging away afterwards too, leaving my room neat and tidy. Perfect service all round. Thank you team at Route 1.

Delivery was quick and efficient and communications were clear and accurate. Our item was delivered on the day scheduled and in the time slot promised. Very happy with the service from Route1 - wish all delivery providers were this efficient and stress-free!

Excellent service worked hard and fast, smart effective group of guys wouldn’t trust anybody else

Extremely happy from ordering to delivery. Nothing was too much trouble for Andy at Brenthams (even when he was on holiday!). The delivery went very smoothly and the drivers were courteous and very helpful. Highly satisfied with the whole process.

Delivery of 2 Stressless chairs went without a hitch . The team followed address directions provided and not satnav location. Rang twice on day to give ETA so absolutely no complaints!

The delivery was of a large sofabed going into a flat on the second floor of a purpose built block.

Despite the size of the sofa the delivery men only took a brief look at the two route options and did not measure any of the doorways before deciding to access the block via the back door.

Having manhandle the sofa into the back door opening it was obvious that the sofa would not fit. At this point we measured the doorways to the front of the building which were 6cm wider. I asked the delivery team to use the front door but instead they opened the packaging and took off the sofa legs which reduced the size of the package but it was still very tight.

The delivery team then proceeded to push and squeeze the package through the back door.

The end result was significant damage to the sofa and damage to the back door and walls.

Then to top the whole terrible experience off the delivery team contacted the retailer where I had purchased the sofa and stated that I had caused all the damage by cutting off the packaging whilst they were out of the room. This despite the fact that I had two builders as witnesses to how carefully I had removed the packaging whilst the delivery men were present in the room.

highly delighted great all round performance.....

Polite and helpful staff to speak to on the phone. Samples sent promptly and nicely presented. The sofa bed was ready for delivery earlier than anticipated and the delivery men were quick and efficient. We are very pleased with the upholstery and the comfort of the seating. The sofa bed has not yet been used but we are hoping that will also be comfortable. Many thanks.

The communication received prior to delivery was excellent and very professional. Item was a sofa bed. I paid extra for removable arms to aid the delivery up stairs. The 2 chaps just need educating on what constitutes a flight of stairs, mine turn a corner, they interpretted that as another flight. In total there are 15 steps then a landing, then 15 steps, two flights he tried to say it was 4. After a tense 15 minutes of him ringing his boss they then said they would attempt it but would have to unpack it. I pointed out i had ordered removable arms so fully expected it to be unpacked. I signed numerous disclaimers and my sofa bed is now in my top floor bedroom and looks fabulous. Would have been a better experience if I hadnt had to use google and AI to educate them.

The delivery was made well within the allotted timeframe. It was handled faultlessly and quickly; the two-man team was polite and helpful and demonstrated how the sofa bed operated, and unusually, took away all the packaging they had removed!
The sofa bed was well-packaged, in pristine condition and is all I had hoped for.

Another faultless transaction with these guys - their customer service is absolutely AMAZING! Highly recommended.