Rough Old Glass Reviews 63

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We recently had our kitchen renovated and had a large 1.5 by 3.0 metre really rough on silver antique mirror splash back installed above the cooker and run of units. The mirror is simply stunning and... See more

Company replied

Rated 5 out of 5 stars

We design and make bespoke furniture and kitchens and have to purchase numerous different high quality products daily. When we find a supplier who's product is excellent we look no further. Rough Old... See more

Company replied

Rated 5 out of 5 stars

We ordered some placements for our dining table from Rough Old Glass. They were helpful and professional, giving guidance on their product when we were unsure. The admin team were super patient when w... See more

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Rated 5 out of 5 stars

I have used Rough Old Glass twice now . They are super helpful and very professional. Their mirrored Antique glass is amazing , it is far superior to any other competitor trying to produce the sa... See more

Company replied

Company details

  1. Interior Designer

Written by the company

Hand Silvered Antiqued Mirror Glass, Framing and Sensitive Frame Conservation/Restoration


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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Rated 5 out of 5 stars

Large beautiful antique mirror splash back

We recently had our kitchen renovated and had a large 1.5 by 3.0 metre really rough on silver antique mirror splash back installed above the cooker and run of units. The mirror is simply stunning and we are really happy that we went with rough old glass to make this purchase. The mirror makes the room appear so much larger and the reflection of the room and the garden is just what we wanted. In the evening it also gives the room a very atmospheric feel, almost like being in a trendy wine bar! We opted to have a site survey and a template made as the mirror was so large and we wanted cut-outs for sockets. The mirror was measured to perfection and fitted by the surveyor and one other fitter without any problems. We love the mirror and are very thankful to rough old glass.

1 October 2024
Unprompted review
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Reply from Rough Old Glass

Thank you so much for your wonderful review and for sharing the photos with us which I posted this week!

Rated 5 out of 5 stars

Beautiful Antique Mirror

I have used Rough Old Glass twice now .
They are super helpful and very professional.
Their mirrored Antique glass is amazing , it is far superior to any other competitor trying to produce the same thing.
Thank you guys , it has transformed the kitchen !
Would recommend Rough Old Glass 100% .
Jo x

2 August 2024
Unprompted review
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Reply from Rough Old Glass

Thank you so much Jo. We're so pleased you came back to us again and your kitchen looks stunning.

Rated 5 out of 5 stars

My mirror shipped from London to the…

My mirror shipped from London to the United States in perfect condition and without delay. I'm so grateful for the professional service I received.

27 October 2023
Unprompted review
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Reply from Rough Old Glass

Hi Julie, thank you for your kind words. We're so pleased your mirror arrived safely with you.

Rated 5 out of 5 stars

The product is beautiful

The product is beautiful. Very clear and easy buying online for a splashback. Great communication during the process. I'd definitely recommend.

14 July 2023
Unprompted review
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Reply from Rough Old Glass

Thank you so much for the recommendation Fiona. We shall be sharing the images very soon.

Rated 5 out of 5 stars

Stunning finish and great service all round

I spent a year researching and getting quotes for this project. Rough Old Glass were definitely not the cheapest but they were the only ones able to give me the right finish on the right product - all in a single piece of beautifully antiqued glass. The measuring appointment was easily arranged and fitting was flexible and professionally done. No mess and James made sure we were delighted with the work before he left. Thanks guys - this has really made our lovely kitchen look amazing!

11 July 2023
Unprompted review
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Reply from Rough Old Glass

Thank you Angela, so pleased we've been able to help add the finishing touch to your kitchen.

Rated 5 out of 5 stars

Tricky multi pane installation executed flawlessly

Beautifully crafted antiqued mirror with just the right amount of character and reflective quality.
Very professional and expert installation service that I highly recommend.
A responsive and responsible company that is equally good on small projects and big ones.

11 January 2023
Unprompted review
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Reply from Rough Old Glass

A lovely project to work on Camilla, we very much look forward to seeing and sharing your photographs in due course and working with you again in the future. Thank you for your kind words.

Rated 5 out of 5 stars

love the antiqued…

Excellent product love the antiqued reeded glass splashbacks.
Excellent service and communication throughout

17 October 2022
Unprompted review
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Reply from Rough Old Glass

Thank you Chantell - pleasure to work with you. We shall share the photos of your kitchen project on our social media.

Rated 5 out of 5 stars

A perfect fix of an original Victorian bevelled mirror

I was just sitting here, stuck at work, looking at my mirror – and I realised I'd never said thank you to Rough Old Glass. We moved into this house at the very end of 2017 – a relocate move. During the move, my very large and ornate, early Victorian mirror, which had been in my family for generations, got broken. The glass was cracked from one corner to the other. I was heartbroken – this was a mirror I had seen in so many houses since I'd been born – now it was mine, and broken. The movers had insurance – all good. However, It was up to me to find a company who could replace the glass, which is a very curvaceous shape and bevelled at the edges. For months we tried to find someone who would take it on. Even people I knew who had connections in antiques – everyone said no, and I thought I would never be able to get it fixed. OR MAYBE fixed sort of, with the shaped glass, but no one would agree to the bevelling, which they said would have to be done by hand, and too complicated. Then we found this company. They agreed to fix it for the amount the insurance had agreed to pay. They drove from Barnstaple to collect it, and I watched first hand the care which was taken to secure the mirror in the truck so not further damage would occur to either the wood or the two other pieces of glass (undamaged by our move several months earlier). A few weeks later, they brought it back, and what a stunning job – they had replicated the bevel around the edge immaculately and it came back shiny and beautiful. Can't thank you enough, and sorry it took me so long to say so!

21 July 2022
Unprompted review
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Reply from Rough Old Glass

How lovely, we are so happy to have your feedback, especially after all this time. We very much appreciate it and are pleased to have been able to restore your family treasure.

Rated 5 out of 5 stars

Excellent service throughout.

Excellent service throughout.
Helpful, prompt manufacture and delivery and very good quality product

21 March 2022
Unprompted review
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Reply from Rough Old Glass

Thank you so much for sharing your experience. We hope you enjoy your mirrors.

Rated 5 out of 5 stars

A professional first class experience…

A professional first class experience from start to finish. Absolutely delighted with the installation of our vintage feature wall.

6 January 2022
Unprompted review
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Reply from Rough Old Glass

Thank you Claire for your review, and for sending us some before and after photographs which we shall share on social media.

Rated 5 out of 5 stars

Excellent service, great product

Excellent service, both from initial enquiries to the finished product. The team answered all my questions and provided a quote quickly, and upon payment of the order, kept us informed on the timeline, which arrived just before Christmas (much to the delight of my wife!).

The product was a large custom sized mirror with antiqued glass, and it looks great above our fireplace; it's a statement piece to be sure. It's backed onto a solid board with a mounting bar and is very well made. Mounting is easy since the mounting has a solid bar hook component that goes onto the wall, upon which the mirror hangs, so as long as you can mount the bar on the wall straight, it's simple to put up. Lifting such a heavy item and hanging it took a bit of muscle though!

Overall a great experience and I have no hesitation in recommending them

Dave

4 January 2022
Unprompted review
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Reply from Rough Old Glass

We are so pleased that you are happy with your mirror and our service! Thank you for taking the time to write us a review. Happy New Year.

Rated 5 out of 5 stars

I didn’t know mirror’s could be so…

I didn’t know mirror’s could be so beautiful. I spoke with Charlotte, Gillian and Laura - all of whom were very responsive, thoughtful and super professional. The mirror arrived in good time, packaged with care and it has totally transformed my room. I whole heartedly recommend this shop. A huge thank you to the team and their tremendous support.

23 June 2021
Unprompted review
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Reply from Rough Old Glass

Thank you Nick. We appreciate your kind words and it was a pleasure to work with you.

Rated 5 out of 5 stars

Beautifully crafted mirrors in any…

Beautifully crafted mirrors in any finish and size you wish. Totally professional, responsive and user friendly service. I would highly recommend this outfit. We are delighted with the finished product.

5 April 2021
Unprompted review
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Reply from Rough Old Glass

Thank you for taking the time to leave us a review Laura. Happy Easter!

Rated 5 out of 5 stars

Fantastic customer service and…

Fantastic customer service and beautiful mirror splashback! Laura and Sophie were super helpful and efficient. The vintage mirror splashback behind our aga looks stunning and we are delighted! Wouldn’t hesitate to recommend.

9 March 2021
Unprompted review
Rated 5 out of 5 stars

Stunning but practical custom finished mirror glass

I was delighted to be able to use their hand finished antique mirror on a recent project. The glass is water cut which is very accurate. The mirror works beautifully and the effect more than doubles the feel of the room. The toughened Vintage finish on clear glass is practical, safe and easy to keep polished. The company was very helpful with clear advice from templating to delivery. I look forward to using them again.

13 February 2021
Unprompted review
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Reply from Rough Old Glass

Thank you Nicola! We look forward to working with you again too. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Mirror Restoration I entrusted Rough Old Glass with a…

I entrusted Rough Old Glass with a small antique mirror which was badly in need of some TLC. The restoration was first class and extremely sympathetic and they were all an absolute pleasure to deal with. Also, a most efficient delivery service. I have no hesitation in recommending them.

10 December 2020
Unprompted review
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Reply from Rough Old Glass

A lovely piece to work on. Thank you for your feedback and for taking the time to post publicly.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, provided additional photos when requested. Mirror came well packaged and provided with regular updated on delivery. Would recommend and also use again.

4 December 2020
Unprompted review
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Reply from Rough Old Glass

Thank you for your recommendation Julie.

Rated 5 out of 5 stars

Vintage Mirrored Kitchen Backsplash

From the start to finish, it has been a pleasure working with ROG on a mirrored backsplash for one of my projects. Given a few changes to the final spec, ROG were very obliging to alter the order to suit. Looking forward to using their beautifully made mirrors & glass in future projects.
A refreshingly professional company to work with.

26 November 2020
Unprompted review
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Reply from Rough Old Glass

Thank you for taking the time to write a review, very much appreciated. We look forward to working with you again the future.

Rated 4 out of 5 stars

Rough Old Glass

Rough Old Glass was easy to communicate with & when we needed to hit our deadline they did everything possible to help us.

Packaging on delivery could have been better but Quality of Glass with the Rough Edge was excellent.

3 March 2020
Unprompted review
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Reply from Rough Old Glass

Thanks so much for taking the time to leave us a review and we were so pleased to be able to help you hit your deadline.

May I respond to your comment with regard to our packaging - we select one of three methods to deliver to our clients around the world with a fantastic success rate.

Panels are either delivered on our own van, unwrapped and secured onto a glass frail within the van separated by cork transit pads, on our weekly London run. Via foam lined crate on a pallet service or via specialist fragile logistics company.

Your delivery address fell outside of our usual van so your order was originally scheduled to be delivered by a specialist logistics company however, as your panels were rather large and there is usually a week turnaround between dispatch and delivery using the logistics company, we took the decision to divert our van route so that you received the panels when you needed them in perfect condition. I can only apologise if you weren't informed that they wouldn't be wrapped. I have addressed this with the office team.

We look forward to working with you again in the future and to receiving images from site!

Kind regards

Charlotte

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