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Rottner Tresor GmbH Reviews 8

•
TrustScore 3.5 out of 5

3.4

Safe and Vault Shop
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Company details

  1. Safe and Vault Shop

Written by the company

Osztrák családi vállalkozás vagyunk, amely több mint 50 éve tevékenykedik a biztonsági iparban. Akár cégek számára, akár otthonra - a Rottner olyan biztonságos széfeket, fegyverszekrényeket és kulcsszéfeket kínál, amelyek a legmagasabb minőséget és biztonsági előírásokat képviselik

Contact info

3.4

Average

TrustScore 3.5 out of 5

8 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Zero customer support !!!

In 20 December 2025 I wrote them an email explaining a potential issue with a new order. As well since it was a company purchase I was expecting an invoice . Unfortunately they didnt answer my email and I never got an invoice so my accountant is not happy ! They don't answer phone during working hours and never got a reply to the email I sent .

20 December 2025
Unprompted review
Rottner Tresor GmbH logo

Reply from Rottner Tresor GmbH

We sincerely apologize for your experience and for the frustration this caused. In December, we were transitioning to a new internal system, and unfortunately some customer emails and requests — including invoice inquiries — were not properly received or processed. This is not the level of service we aim to provide.

We fully understand how important timely communication and correct invoicing are, especially for company purchases, and we’re truly sorry for the inconvenience caused to you and your accountant. The issues with our email handling and phone availability have since been resolved, and our customer support processes have been improved to prevent this from happening again.

Thank you for bringing this to our attention, and we appreciate your patience.

Kind regards,
Rottner Security

Rated 1 out of 5 stars

Unfortunately

Unfortunately, no one has contacted me about the purchase yet, and I had to buy a safe from another company.

3 January 2026
Rottner Tresor GmbH logo

Reply from Rottner Tresor GmbH

We sincerely apologize for the lack of follow-up regarding your purchase. At the time, we were in the process of changing our internal system, and unfortunately some customer emails were mixed up, which led to your inquiry not being handled as it should have been. We truly regret the inconvenience this caused and understand your decision to purchase elsewhere. Thank you for bringing this to our attention — we’ve since resolved the issue to ensure this does not happen again.

Kind regards,
Rottner Security

Rated 5 out of 5 stars

The product is very good

The product is very good, the installment is easy, the guide is easy-to-understand.
However through the online ordering process I received zero email or any sign that my order was successfull. The first sign that Im gonna have the product when I received an email from GLS. Hope it can be fixed in the future.

10 September 2025
Rated 4 out of 5 stars

The product is perfect

The product is perfect, but the delivery was outrageous. It came later, than advertised, and they left it infront of the house, because we were not at home... There was no notice before delivery.

3 July 2025
Rated 5 out of 5 stars

From Hungary

I searched a lot, but finally I chose an Austrian manufacturer because of the coolness.
high quality, the Hungarian lady on the phone is very responsive
Thank you very much from Hungary

31 March 2025
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