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ROTATE er et brand fra Birger Christensen skabt i samarbejde med brandets kreative direktører, Jeanette Madsen og Thora Valdimarsdottir. ROTATE har fokus på at skabe eftertragtede styles til den festlige garderobe, og brandets sexy take på alt fra minikjoler, suiting og accessories har opnået global succes med førende forhandlere i hele verden. ROTATE blev til som et svar på Jeanette og Thoras samtaler omkring manglerne i deres egen garderobe, nemlig modige, sexy og sjove kjoler med et demokratisk prispunkt.
2.5
15 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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I take the time to inform of the following, I do not mean it as a complaint.
I was considering buying an item but 20 euro delivery costs are way to high. So I will not buy it. I regularly order something online at different brands and I am prepared to pay a contribution for the delivery costs, but this is way too much.
I suggest at Rotate to rather ask for a return fee (in stead of a free return) and lower the delivery fees
Terrible experience for customers. I love the brand. However, if you are in the US, I would not recommend buying from the store. If you need to return your order, the costs go on you (around $100), which is a lot, considering the high costs for the clothes and the shipping ($30 for shipping alone), and customer service does not help! I had never experienced such bad terms for customers. As much as I love the brand, I won't be ordering more things. It's a gamble. Moreover, the website is slow and hard to use. It's a premium brand with a worse customer experience than a fast fashion company.
I was shocked to receive a phone call from DhL today asking for £125 duty and vat on a £387 dress !!! I opted to return to sender . I can buy this dress elsewhere in the Uk without the extra charges . It would be very helpful if duty and vat charges were calculated and shown before the transaction Is completed .. giving the option to buy or decline , but you wont get any uk orders then will you ?
I will make a note not to buy direct from you again .
I really like the brand and take a normal time with shipping plus they´ve easy returns.
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