Having bought 2 tops I want to return one for a refund because of the fit. I followed the instructions to claim within 30 days and sent all requested details and photo to the email they provide and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first top was good l ordered two more both were not as good asthe firstThey were meant to be the samesize but were much bigger and material was awful not at all satisfied.
Company replied
Having ordered and received three dresses I decided that they were not suitable for me. The advertisement stated a 90 day hassle free returns system which I tried to access. This was definitely not... See more
Company replied
The first items I bought great. The second items order m-rosy-1683871,(31.05.2026) I have sent two emails, with your company not following up. I found the tops rather snug, and asked for a return labe... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Interesting product
Interesting product, well advertised. Arrived safely, well packaged. Tried and found the garments comfortable.
Thank you very much.
29 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Giving 4 stars however not exactly as…
Giving 4 stars however not exactly as advertised - cut and finish not as pictured and polyester as opposed to cotton - that said they are super comfy, light and very packable for travel - even though not as shown they’re so comfy I’m consider buying a second pair
17 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience and dissatisfaction caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
No problem ordering
1 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Good quality love it ive ordered…
Good quality love it ive ordered another one in a different color
25 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Trying to requesting returns and refund
Ordered 3 cotton vest tops they came too late for my holidays.
Would still have kept them but they came as a ribbed top one was the wrong size another had a mark on it.
I have submitted 5 different emails requesting a returns label as they advise you to do.
I keep getting the same computerised response asking me to submit an email requesting a returns label.
I have also submitted photos of the tops as they request you to do so and the same email keeps coming back.
Customer service for this company is non existent, have to be the worst company l have ever dealt with.
24 April 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Easy ordering process
Easy ordering process. Good communication throughout the delivery process. Very happy with the product when it arrived.
17 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The quality of your clothes is very poor.
The quality of your clothes is very poor 😢 I couldn't wear this item because it looks very cheap.
25 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Excellent service and product.
1 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Thank you I have now received my order…
Thank you I have now received my order and very pleased with everything.
1 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Inaccurate product specifications
Similar to other purchasers, I bought two tops that specify that they are cotton blend but have turned out to be shiny- 95% polyester and 5% spandex so more like sports tops. The fit well but they are not what I thought I was ordering from the product description
30 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
So easy to find the items you are…
So easy to find the items you are looking for a good value for money and most of all time saving and hassle free. No having to go out shopping you bring a wonderful choices to us ..Thank you..
1 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Ease of ordering process
Website is fine, delivery is fine but there was no prior notification of when delivery would be so I had to contact customer service for info.
26 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Still waiting for 2 items a dress and…
Still waiting for 2 items a dress and cardigan with fringe which was ordered first
16 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Good service
Good quality and choice of garments, Delivery took some time but was worth the wait
27 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Complaints dealt with efficiently and pleasantly Rubbish quality not worth £2. Never mind £20.
I never received the goods I’m just about to start acclaim through my bank
The 2 caps finally arrived . Nothing like the photos. This is a scam and rip off. There is no embellishment on them.only photographs printed on the hats. DO NOT PURCHASE
When I complained however , I was dealt with efficiently and pleasantly , so the intention is good. Just look very carefully at photographs.
8 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
It took a while for it to arrive
It took a while for it to arrive! It looks very nice when I tried it on, so thank you.
27 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
Thank you for waiting.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Still waiting for a returns label that…
Still waiting for a returns label that I have messages 3 times for
29 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Worth the wait
I have had a number of items from this supplier, all good quality. While the delivery takes a while its worth the wait
29 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Awful Products, Awful Service
I placed my order on the 23rd May, it took ages to arrive and when it did it was not of the quality expected. Equally having ordered 3 garments that were the same size they were all quite different. I tried to contact them several times about the issues without any response. I then returned the items by tracked signed for post. It was signed for on the 19th June. I have tried to make contact several times about my refund but to no avail. I will now need to raise a dispute with my bank to get my money back. It doesn't have to be this hard rosyday, do better!
29 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
I have received my order happy with it…
I have received my order happy with it but sent a e mail to see when l might expect it as the tracking number did not work for my order. The only disappointment l had was that customer support was not there with a answer.
28 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for any dissatisfaction caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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