Having bought 2 tops I want to return one for a refund because of the fit. I followed the instructions to claim within 30 days and sent all requested details and photo to the email they provide and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The first top was good l ordered two more both were not as good asthe firstThey were meant to be the samesize but were much bigger and material was awful not at all satisfied.
Company replied
Having ordered and received three dresses I decided that they were not suitable for me. The advertisement stated a 90 day hassle free returns system which I tried to access. This was definitely not... See more
Company replied
The first items I bought great. The second items order m-rosy-1683871,(31.05.2026) I have sent two emails, with your company not following up. I found the tops rather snug, and asked for a return labe... See more
Company replied
Company details
Written by the company
Welcome to Rosyday As a new fashion brand, Rosyday has the best designers and high quality manufacturers committed to providing you with the finest fashion items.
Contact info
London, EC1Y 8SY, London, United Kingdom
- cs@rosyday.co.uk
- rosyday.co.uk
3.0
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor quality dress
Very poor quality dress. Impossible to return as they delay replying to emails. DO NOT waste your money buying from Rosyday
13 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Swimsuit
The swimsuit I purchased from you is lovely but I haven’t yet received the vests with built in bras which is why I can only give you 4 stars.
13 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Not received order!
13 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Transaction date 20th June 2026 €60.24 …
Transaction date 20th June 2026 €60.24 Why have I not received this order. Please explain .Thank you.
20 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
These tops are better than expected
I have received my order and I'm very happy with it. I have realised I should have ordered the next size up but that's my fault, they do fit but I would have liked a little more room to move. Friends have complemented them and the quality is excellent. I will be ordering more.
3 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for the inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I've tried to return an item with all…
I've tried to return an item with all the info they've requested as not the colour I expected. Sent three emails and no return label as yet.
13 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
The first top was good l ordered two…
The first top was good l ordered two more both were not as good asthe firstThey were meant to be the samesize but were much bigger and material was awful not at all satisfied.
12 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
I'm sorry for the inconvenience caused to you
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
good customer service
Shipping was prompt, items of good quality and overall good customer service. I ordered a UK16 and found the material to be stretchy and clung to my curves rather than the soft drape shown on the models so I asked for and received a satisfactory refund. Might order next size up
2 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Finally! A great bra. Minimises and no bulges! Love Rosyday!
I've been looking for a bra that supports and doesn't dig in. To be honest I've bought others online that come with raving reviews and I've tried them on and put them straight in the charity bag. However, this time, I'm absolutely delighted and wish I'd ordered more. Not only is this one comfy it's also a bit of a minimiser and the cami comes right down to my hips. No bulges at the sides or back and I'm a 44f so a very happy customer.
11 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
My order experience
It could have been my phone but trying to place the order wasn't easy. I also find that I have 2 the same colour and not 2 different colours.
12 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
I'm sorry for any inconvenience caused to you.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Having sent five emails requesting instructions first returns, I don’t need to send them back if I accept part payment! Not good enough. The two items are not like the photos.
Having sent five emails request
5 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Terrible service
Four weeks since I ordered and informed this morning that it's only just left China! Two more weeks to delivery. Money was taken 2 weeks ago though. When I go on my account it says I haven't placed any orders! Summer will be over by the time I get the dresses.
11 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Need to return item but only offered…
Need to return item but only offered half the value of the order
9 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Returns
I have used Rosday in a couple of occasions, the last time though the cloths was not right, and I asked to return them, they said keep them and sent a refund, no waiting around, very happy with the service even though I can’t wear the clothes I shall donate to somebody who can
24 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
ordering was very easy no problem
ordering was very easy no problem
the problem started when i found out the t shirt was to small have tried to email for a return code & its keeps bouncing back i can’t get in touch with u
25 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 2-star review.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
This is the third time I have posted a…
This is the third time I have posted a review on Rosyday. I ordered two swimsuits on 18th June. I received one last Wednesday 8th July still waiting for the second swimsuit. I have emailed and had no customer service returned. I would never order from
This site again.
18 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
We deeply apologize for any inconvenience caused to you.
Based solely on the review, we are unable to locate your order. Please contact us through the following methods rnchan029@gmail.com Please provide us with your order number, name, and email address, and let us know if your negative review 。 This way we can help you check the delivery status and provide solutions.
Customer Service Team
Lovely item well packaged.
8 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Easy ordering g process
The ordering process eas quick and straightforward.
10 July 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The t shirts are great quality
The t shirts are great quality, fantastic fit, wash well and look good! they are true to size. I have ordered from Rosyday before & although the clothes are good, your delivery time really let the company down, it's great to see that this has been sorted out now because the delivery of my latest order was really quick! the website is easy to navigate & order from too.
20 June 2026
Unprompted review
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
I'm sorry for keeping you waiting for so long.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Reply from Rosyday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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