Rosetta Stone Reviews 

Love Rosetta Stone. Hope you can make something more entretaining for kids 👧

Like other folks, i bought lifetime sub. Now i cannot access their websites from ireland.( rosettastone_eu, rosettastone_ie, rosettastone_com) constantly failing with ERR_TOO_MANY_REDIRECTS. Isitdownrightnow reports _com as up.

A few years ago, I bought a lifetime subscription to Rosetta Stone. This year when I came back to continue learning the intended language, I realized that it does not work anymore. I contacted customer service, they just told me that I have to purchase the software again, otherwise, I cannot use it. I pressed on squeezing out an explanation about this issue, but they did not give me any explanation. Marketing the software as a lifetime subscription is a scam and consumer protection agencies should watch these practices very closely.

Initially it looked promising . Despite the advantage of having a basic understanding of common French I quickly became frustrated by the unclear directions . I’ve not been able to connect the exercises into any workable pattern . The gender of nouns and verbs are quite confusing and the exercises don’t add any clarity. I don’t feel any constructive progression and will not subscribe beyond the trial course. . Sorry!

Unfortunately I got a problem with my order, it was meant to be a gift but the order never went through so I've never received my receipt and my friend haven't got the mail with the code. I found my card had been charged of 126€ despite of all so I contacted customer service and they solved my problem very quickly. So thank you Aidan, I got my refund today, in 2 business days only.

A few years ago, I bought a LIFETIME SUBSCRIPTION. Apparently, my lifetime subscription has expired. I wrote to Rosetta Stone and they responded that I need to renew my subscription. I bought a LIFETIME SUBSCRIPTION, you scum! Do NOT give these people your money. They are SCAMMERS.

Hello, I'm a student and I've been using Rosetta the whole school year (Aka Since Sept 12 2023) because the school makes you. YOU ACTUALLY JUST CANT GET ANY WORDS TO REGISTER and its just been so annoying. I would've payed a tutor with my own money than to ever spend my money on this disgrace of a Language Teacher. Rossetta should make sure their mic quality works.

It's just not any good at teaching you anything. The interface is antiquated, and outdated. When it wants you to fill in the blanks, it overlaps the content, so you can't read the other parts of the sentence. Don't waste your time or money with this program; it is a total rip-off.

I’m writing this as I’ve just been inundated with special offers from Rosetta Stone. Never again will I part with money for this company.

Around 10 years ago I bought the full version of Italian and to be fair I was quite happy with it. I decided on the download version so made the mistake of not having a hard copy. For £300 it was supposed to be mine, purchased to go back to and learn when I chose.

One day I cane back into the program to find it no longer worked. Something to do with not being compatible with Java anymore so I contacted Customer service to find out what could be done only to be told I would need to purchase again at a discounted price which was looking to be another. £200! I was furious that I had bought something for so ouch money only to have it disappear with no replacement.

Rosetta Stone, I did enjoy your product but that had left a very sour taste and will never give you a penny going forwards

Im currently learning Italian. In out of the blue it expects me to get the pronunciation, Capitalization, Spelling perfect. Like I just started a week in. What is this system. Make it easier. Like on the review section I cannot go back and correct it. I was sitting at my desk crying for half an hour saying why did I buy this piece of crap app

Rosetta Stone say they have good reviews, and that they teach well. But the truth? RS do not even have a translation (for example: Bonjour is hello). Instead they have a picture going with the word, which is not very easy sometimes, or rather, a lot of the time. And, it can be tricky too. Here's an example: (Question) What is almuerzo (lunch in Spanish, I think)? Then there are two pictures of meals. But how are you supposed to know which is one lunch, and which one is dinner? There are MANY other examples. They have a lot of bugs as well. Every time you would go on it, instead of hearing "Oh, okay." "Silly me! :)" "Yay! I got it right!" you would only hear grunting and moaning. Trust me, you want to stay away from it. Why not try Babbel?

This is one of the most frustrating programs! I am a student in High School and doing homeschool. I was searching for a Spanish curriculum, and this was the first one I found. I really regret not researching before about this program (won't do that again!). First off, they don't even have an English translation. It only has the Spanish word that you are supposed to match a picture to. Most times the picture isn't completely clear on what it could be. For example, there was a picture of a man riding a horse, herding cows, and an orange sky. Apparently, it was a man working in the morning! Who would have known?! The grading is super weird and it only grades each assignment and doesn't have an overall grade. I was very frustrated and confused with this program. I chose the 12-month plan and can't get a refund! I have to keep this for the whole year! Extremely frustrating and dissapointed!

Impossible to use as a phone app because of poor graphics design. The images are way too small to even distinguish colors (a green bike versus a black bike for example), age or even gender of people. The text is very small and can't be easily zoomed. The pace is way too slow and it won't advance me fast enough to keep me from getting bored. I tried to skip lessons forward which helped slightly. But the issues with the graphics made it too frustrating to use. No fun.

If I could give no stars, I would. I bought their Spanish Course levels 1-5 a few years ago, when it was still on CD-Rom. The Advertising said something along the lines of "learn at your own pace" there was no indication that, once paid for, they could take the course away from you.
Unfortunately, soon after I bought the course, I had to nurse my young daughter through heart surgery and then my father through his last years with Parkinsons. I had no time to do anything indulgent, let alone learn Spanish. I held onto the course as a reward for my care and the time I had given and looked forward to completing the course "in my own time".
Unfortunately, Rosetta Stone have rescinded access. The registration code that I was provided with no longer allows me to use my course. When I asked Rosetta Stone what I should do I was told to buy a new online course.
I feel robbed and totally let down. I am very angry and will take this matter further. They have stolen my money and given me a useless box, not the course I was promised. Shame on you, Rosetta Stone. I will make sure everyone knows how you operate.

Absolute scammers!
Charged my account twice for the same subscription. Customer service is basically non-existent. Save yourself and your bank account from this terrible service.

It does not have a translation for the words. If you want to know what the word is in english, you have to look it up. The use of pictures is fine but if there are multiple people they may be asking about the one in the background. Then they show multiple pictures, say what it is in the language, go immediately to the next pic and in the end they are marked as missed. No chance to answer it. Is it worth the money? NO

The advertising of a "Lifetime Subscription" is very misleading! It is not about the customers lifetime, but about the products. Once they change the product and no longer support it, you lose it all. There is no option to upgrade or pay an incremental amount. You are SOL and your only option is to purchase it again.

Used the trial, no issue, used to love their products so thought buy lifetime access to all languages, great deal.

Now I cant log in on any device, they've taken my money and given me nothing. Also UK customer service phone numbers are both disconnected, is there some issue with the company? are we all going to be left with nothing

Edit: found another contact number, turns out there's a widespread outage, no communication of this, poor CS team must be so busy. Very unprofessional from leadership to not put out any comms and leave them to deal with customer questions and complaints. I spoke to Catherine, she was lovely 5* Catherine 1* Rosetta stone

A few years after purchasing two of their lifetime products to download, one day when launching it, it did no longer work as it was remotely switched off.
When contacting their customer support, I was initially told to re-purchase a slightly newer version of the product. After complaining (because they're not allowed to remotely destroy my purchase), I was promised a discount and this is how far their compensation would go, so instead of involving a lawyer, I gave in. The discount was to be applied by paying a three-digit amount through a special link and then getting a refund of about 60% of it. I made the purchase for one license and it went well. Next, I wanted the same for my partner's license. Guess what, I had to pay the fee again.
After making the second payment, the support was unresponsive for weeks and needed two reminders. They did end up refunding me the outstanding amount, but many people would already have taken legal action if they had to wait that long.

What's the point of turning the learning activity in a puzzle? They make you choose an image from a phrase but very often the order of the images change ??? I'm not stupid I already saw the images there's no point on changing the order of them.