Absolutely ridiculous, irresponsible, and unacceptable service!
Absolutely ridiculous, irresponsible, and unacceptable service!
My husband ordered a bouquet of flowers (from Roses Everywhere, it is the same company) to surprise me and even paid extra for guaranteed on-time delivery. We waited until 9 PM, but the flowers never arrived as promised. The entire point was to surprise me on that special day, so a late delivery/ no show is completely speechless.
We contacted customer service to request a refund, as the company had clearly failed to deliver the service we paid extra for. However, customer service insisted that a refund was IMPOSSIBLE, despite their failure to honour the guaranteed delivery time. How is this acceptable?
Instead of issuing a refund, the company insisted on delivering the flowers the following day. And unbelievably, THEY DELIVERED THEM TO THE WRONG ADDRESS!
By the time we discovered what had happened, the driver had already left and was far away. We ended up having to drive to a complete stranger's house at night to collect the flowers ourselves!
What exactly did we pay the extra delivery fee for?! This is one of the worst customer service experiences I have ever had. The complete lack of accountability, professionalism, and basic responsibility is absolutely shocking.
I WOULD NEVER ORDER FROM THIS COMPANY AGAIN. SAVE YOUR MONEY AND AVOID THE FRUSTRATION!