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RosemaryDoll Reviews 2,115

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 554 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, friendliness, and prompt responses to inquiries and concerns. Many appreciate the professional and courteous approach, with staff members going above and beyond to ensure satisfaction and provide regular updates on orders. The products themselves are frequently described as high quality, accurate to online descriptions, and exceeding expectations, with many consumers expressing satisfaction with the detail and realism of their purchases. However, some customers also noted issues with product quality, such as broken parts, surface defects, or features not working as expected, attributing these problems to the manufacturer rather than the company's customer service. Additionally, a few people experienced delays in order delivery and felt the production time was too long, leading to concerns about the product's condition upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as exceptional,... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the overall... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Order

People report positive experiences with the ordering process, often highlighting the ease and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a XT full sized Doll and a Top CYdoll head from RosemaryDoll with some initial options configuration. But after more research I wanted to make small changes to it. Candy was my agent and she... See more

Rated 5 out of 5 stars

Rosemarys is my go to for companion dolls. I have purchased several and they are very responsive to emails and any questions you might have, They have good contacts with all the manufactures and can... See more

Rated 5 out of 5 stars

Rosemarys is always my preferred vendor for dolls. They have a gigantic selection and are very responsive to emails and have good contacts with all the manufacturers. Bast pricing also. I wouild not... See more

Rated 5 out of 5 stars

The doll I ordered was exactly as it looked when I first saw it on the site . The detail was amazing . And Chloe ; who handled all the shipping information ; was also very helpful with any questions... See more


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Doll Store

About RosemaryDoll

Written by the company

RosemaryDoll: Ranked first in sex doll sales, ranked first in customer satisfaction – your top choice for authentic, high-quality sex dolls.

RosemaryDoll gives you the most realistic & best sex doll to satisfy all your wild fantasies! Build and customize your lifelike sex doll at RosemaryDoll!

🌴Summer Sale 2026: Epic Deals, Exclusive Rewards!

Written by the company

Extra 10% OFF Everything* Coupon: SU26
Now, we’re so happy to inform you that our 🔥 Summer Mega Sale 2026 has started! We have prepared unbeatable giveaways (Summer Sale Special Gifts – FREE 2ND HEAD, Free RosemaryDoll TPE/Silicone Care Kit ($99), FREE UPGRADE BODY ADD-ONS* & Premium Outfit For FREE) for you. In addition, every order will be offered an extra 10% discount!

100% Authentic Guarantee

Free Shipping Worldwide & 24/7 Support

Free Shipping Worldwide & 24/7 Support

RosemaryDoll is an international and professional adult doll vendor. We’re the officially authorized vendor of TPE/Silicone sex dolls, and we have cooperated with many famous brand sex doll manufacturers, such as WM, YL, SE and etc.

All of the branded sex dolls you purchased on rosemarydoll.com are 100% authentic sex dolls ONLY. We have got authorization certificates from multiple TDF accredited manufacturers. Some manufacturers don’t provide certificates, but you can track all your orders from the original manufacturers. Also, we are an approved and verified sex doll vendor on TDF. NO COUNTERFEIT HERE! So… if you’re looking for a REAL sex doll, you’re in the right place.


Contact info

ROSEMARYDOLL VIP CLUB

Earn points when you shop sex dolls, and get exclusive discounts!

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,115)

542 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing, trustworthy company, great customer service

I ordered my first doll, a Fanreal 166 cm J-Cup Nora doll on March 7. The Fanreal factory did a quick, great job of producing my doll as its production process was already finalized within about a month from the day when RosemaryDoll forwarded my order to the Fanreal factory. On April 11 a kind employee, Rose, from Rosemarydoll reached out to me to inform me about my doll's production and shipping ready status. A few days later on April 16 they shipped the doll's package to the shipping address I had specified in my order, a private transportation company's warehouse in Germany. The package arrived at a private transportation company's warehouse in Germany on April 30 and it was later shipped to my home address in Serbia by DE Prevoz (a private transportation company).

I have had amazing, positive customer experience with RosemaryDoll and I'm very satisfied with my first Fanreal sex doll, its unique, attractive, beautiful design and quality of build including the doll's accessories, too.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit afraid of being scammed…

I was a bit afraid of being scammed since, when it comes to websites like this, you have to be cautious. But I can confirm that they are legit, responsible and their customer service is a blessing. My order came fast, well packaged and it was completely untouched. I definitely would like to buy more things in the future from them.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

The Service was Fantastic

The service was fantastic as always. Very fast and very helpful. The level of customer support on RosemaryDoll is some of the best I've seen on Sex Doll vendor sites.

28 April 2026
Rated 5 out of 5 stars

Castle doll

Everything has now been fully resolved. The Rosemary team handled my case very professionally and quickly. Their communication was excellent, and they made sure the issue was taken care of without any complications. I really appreciate their support and the way they managed the situation. They are a great team and I’m very satisfied with the outcome.

15 May 2026
Unprompted review
RosemaryDoll logo

Reply from RosemaryDoll

Dear customer
Sorry to hear you are dissatisfied with the product. We appreciate your honest feedback regarding the product. Your agent will contact you in a few hours with a solution from the doll company.

Rated 5 out of 5 stars

My experience with Rosemary dolls and a WONDERFUL sales lady Candy

My experience with Rosemary Dolls and the wonderful sales lady Candy

I ordered a Starpery 172F IN-STOCK doll and when I received it everything seemed fine as I wanted a sleeping buddy. On the second night I woke up and felt a tear between her butt cheek and leg and I thought how could this happen sleeping and laying on her back.
I emailed Candy and sent pics and she sent silicone glue for the repair but that took a few days but I read on TDF that another product worked better for a unexperienced user so I made the repair with it. Everything seemed fine then after a few days another tear was between her breast and side of her chest. I thought WHAT is going on with this doll as Ive had silicone dolls from another makers and zero problems for over a year. So I again made the repair and told Candy sent pics and she forward them to Starpery.

Again a few days later 3 small perfectly diagonal cut holes between her upper chest and neck and this time the holes were perfectly spaced apart and in a circular patten. I was thinking this is where Starpery injects the gel into the breasts. I emailed Candy sent pics told her the situation, told her that this isnt right something is wrong with this dolls body and she then contacted Starpery and agreed something was wrong with the doll. So Starpery sent another body and I was able to pick another body so this time I picked a completely different body cause I was thinking, if I picked the same one there might be a chance that the body would do the same if made on the same day.

While waiting for the new doll to be delivered the doll was standing upright not being touched it tore again, this time it was on the side of her breast and a 4th cut hole appeared inline perfectly as the other 3 holes. So again I made the repair and I emailed Candy about the doll and sent pics and she forwarded them to Starpery. I received the new body and taking pics as I lifted her out of the box both shoulders were damaged from staples used in shipping. I emailed Candy and sent pics of the damage and the box and she contacted Starpery what had happen. I made a claim from the shipping company and Rosemary also made a claim and waiting the outcome on this and Im hopeful something will be done about it.

While doing the repair on the dolls shoulders I notice that the silicone was completely different from the first doll, still about the same softness but felt tough and durable while the first doll felt a little like jelly. Rosemary offered for my trouble of this repair a big discount on another IN STOCK doll if I wanted, which I took them up on this amazing offer. So when the 3nd doll came out of the box THERE it was again, this doll had staple marks and dents in the silicone but didnt have any damage in the silicone and this should go back to normal in a few days. This 3nd doll is made the same way as the second doll the silicone is different so I am happy so all is good.

There are a few things I would like to praise on.
1. Candy, she is a AWESOME sales lady that really cared and she was there every step of the way solving these problems for me.
2. For Rosemary doll for being a great reliable vendor that you can trust.
3. For Starpery for standing behind their products, which a lot of companies wouldn't.
If I get another doll I will definitely go through Rosemary doll and I will ask for CANDY, SHE is the BEST

15 May 2026
Unprompted review
Rated 2 out of 5 stars

She is very hard to move around and not…

She is very hard to move around and not what we expected. Wish she was lighter and did not know it was a wig she had on. Her mouth was a little ripped also

7 May 2026
RosemaryDoll logo

Reply from RosemaryDoll

Dear customer
We are sorry to hear that you are dissatisfied with the product.

We have forwarded your feedback to the manufacturer for review. Your assigned agent will contact you shortly to discuss the issue and work with you to find an appropriate solution.

Thank you for your patience and understanding.

Rated 1 out of 5 stars

Not a good experience

Very bad experience with shipment and bad quality doll for what i paid. $200 chinese doll quality

7 May 2026
RosemaryDoll logo

Reply from RosemaryDoll

Dear Customer,

We are sorry to hear that you had a disappointing shopping experience.

Because the doll was shipped from China, it was required to go through customs clearance before being released to FedEx for final delivery. The duration of customs processing is beyond our control, and we are unable to predict how long a package may remain with customs.

Throughout the shipping process, we kept you informed with updates until the order was successfully delivered.

If you are dissatisfied with the product, please provide a detailed description of the issue along with supporting evidence, such as photos or video footage. Once we receive this information, we will contact the manufacturer and work to find an appropriate solution.

Rated 1 out of 5 stars

We ordered an in-stock torso

We ordered an in-stock torso, which was supposed to be delivered within 5-7 days, as stated on the webpage. It's over 6 weeks now, and we have no indication whatsoever of what the status of our order is.
Very poor customer service.

14 May 2026
Unprompted review
RosemaryDoll logo

Reply from RosemaryDoll

Dear client
We apologise for the poor shopping experience. Shipment to New Zealand is only available through ocean freight from China for now. Average shipping duration is 35-50 days by sea. The status of shipment will not update until customs clearance is over. We will keep tracking the parcel and get you updated whenever delviery is ready. Thank you for your patience.

Rated 5 out of 5 stars

I ordered an in-stock doll

I ordered an in-stock doll. The order was handled promptly and the doll made it in about 10 days. The head came in a separate box, but both came on the same day. No damage, no issues. All good. I can say that Rosemary doll did a great job.

6 May 2026
Rated 5 out of 5 stars

I’ve received the package I ordered and…

I’ve received the package I ordered and I’m very satisfied with the product. Everything arrived in great condition and matched the description perfectly. The quality is excellent, and I really appreciate the service provided by the rosemary team. I would definitely recommend buying from them to anyone looking for a reliable and trustworthy seller.

30 April 2026
Rated 5 out of 5 stars

Candy was very detail oriented and…

Candy was very detail oriented and responsive. Due to many options offered, I had to revised the order sheet twice. Every time Candy was patient and revised the updates accurately. Thank you very much, Candy!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Doll

I had been wanting to buy a doll for a while, and after asking someone I know who had already purchased one, he directed me to the RosemaryDoll website. There is a truly huge selection, and all the brands offer different models, each with customization options to suit your preferences. Personally, I chose a doll from Doll Senior, and I don’t regret my choice at all — she is beautiful! As for the website’s staff, they are very responsive. Every time I sent an email with questions, I received a quick reply. In short, if you’re looking for a doll, I highly recommend this site!

13 February 2026
Unprompted review

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