Rosa Furniture Reviews 16

I have had the same difficulty getting any response from this company. I purchased a sofa and armchair from them on February 25th. and paid in full including a £100 delivery charge. When paying I was asked to sign that I agreed that the items would not be delivered for 4-6 weeks. As I really liked the sofa I agreed. Subsequently after some resistance they agreed to deliver on March 25th at 6.10pm by Pinnacle Storage solutions. The sofa was damaged. The caster had been sheared off and was found behind the cushion. The valance on the left hand side is torn and dirty. The sofa was only partially wrapped in cling film ( which I have retained). The armchair was dirty on the arm. As it was out of hours I couldn’t get hold of anyone concerned. I took the advice of the delivery men who told me not to sign that I had accepted the goods. They recorded the damage and emailed Rosa
I have photos of both the armchair and sofa taken from all sides at the time of purchase, (no damage) and also the damage on delivery. I emailed Rosa immediately with photos and my complaint. I eventually had a call and email the next afternoon from Millie, offering very profuse apologies, saying she would put it all right and not to worry.
I had an email from Millie on 2nd April to say it was her last day at the company and Alex would be dealing with everything.
Since then I have phoned on 3 occasions only to get an answerphone. I left messages asking them to ring me urgently. I then emailed in detail giving them 3 days to resolve the issue to which there has been no response.
I have the sofa propped up on a book as the caster is broken off. As an elderly widow I am extremely upset, especially as this company claimed to be so caring and responsible. It is very bad publicity for other small independent companies.

Fantastic service from design to delivery. And amazing furniture.

I note the previous excellent ratings on Trust Pilot. Sadly, despite paying for and ordering a table early in February I’ve had no further communications with the company despite ringing, emailing or using the ‘chat’ facility on their website. I am thoroughly disappointed and now concerned that I might lose my purchase.

We purchased a sofa and bed from Rosa Furniture - the sofa looks great and the bed should arrive soon.
Millie and Alex went out of their way to help us, great communication before, during and after the order and generally were lovely.

The sofas I bought are v nice. Delivery was on time and smooth and the product seems very good. Communication was also very good.

Please can you explain why you are not answering your phone or replying to any of my messages please !!
Regarding my dining table which I ordered and paid for 10 weeks ago !!!

Highly recommend Rosa. We spotted the table and six chairs we bought from their beautiful window display. We are absolutely in love with them in our space. Amazing service from Rosa from the moment we entered the store through to after care. Millie and Fiona were so lovely and helpful, and checked in with us to make sure we were happy with them once delivered. We’ll definitely be back soon to buy more for our new home.

Great advice from the sales assistant at Bristol shop. The throw that we bought goes really well with our room decor and is of a great quality.

Really welcoming and helpful
Delighted with purchase of two lamps and a nest of tables
Very flexible- we could return them with a full refund if didn't suit despite it being the sale- they look great so keeping them!
We were phoned afterwards to see if we were happy
Definitely recommend this shop

The team went above and beyond for me to arrange a new living room set.

Top quality service and great team

Excellent and friendly service. I have purchased a range of furniture from these guys and they have never let me down. Hot choclate and bubbles for good measure to keep the kids and adults happy was also a nice touch!
Guy L

Visited the shop on several occasions in recent months and the staff have been fantastic every time. We purchased 6 dining chairs, crockery and a number of accessories. We have been delighted with every item and would recommend visiting Rosa for beautiful things for your home

I recently purchased some gorgeous vases and throws from Rosa, it's a beautiful and well laid out shop. The staff were knowledgeable and friendly and took the time to listen to what I wanted and recommended different items which go perfectly in my home. The whole process was quick and seamless. The furniture and accessories are great quality and looking forward to making more purchases in the future! Would highly recommend to anyone looking for beautiful, quality pieces to go in their home.

Fabulous customer service! Millie did a great job of understanding our needs and helped us find the perfect furniture pieces we needed for our home

Lovely shop,well laid out making it easy to look around and try out the varied range of sofas and dining options. They also had a good range of smaller furnishing items. Staff were knowledgeable but not intrusive. Will visit again

Such a beautiful shop, I wanted to take everything home! The sofas are so comfortable, I sat down on a few and immediately relaxed and I could have fallen asleep! Many items that could be purchases for life but also some lovely smaller items that would make great gifts like attractive but useful wooden chopping boards. Will visit again.