Roofing Megastore Reviews 

872
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently found the website easy to use for ordering and appreciated the competitive pricing and good value for money. Many also praised the quality of the products received, often finding them well-packaged and meeting their specifications. Deliveries were frequently on time or even early, with helpful drivers and good communication. However, some customers also noted significant issues with delivery, including delays, unexpected early arrivals, and a lack of communication regarding delivery dates. People reported receiving damaged goods, incorrect items, or missing components, sometimes due to poor handling during transit or inaccurate cutting. Additionally, some reviewers experienced slow responses from customer service when trying to resolve issues or process returns.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising promptness, helpful drivers, and... See more

Product

Users describe ambiguous interactions with product quality and accuracy, with some reviewers praising the... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the ease of ordering, good... See more

Quality

People report ambiguous experiences with quality, with many customers praising the good quality of products,... See more

Price

Consumers find price to be ambiguous, with many reviewers praising good or competitive pricing, often finding... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordering, delivery etc all great. The sheets where cut to specific sizes for me but accuracy of cuts varied up to 15mm which made it a little difficult to align. Also the plastic fixing caps / mushroo... See more

Rated 3 out of 5 stars

ordered 3 dome roof windows- obscure, on the installation found that 2 windows were obscure and one was clear. I managed to convince the client for installing it anyway. Sent a message to RM with com... See more

Rated 4 out of 5 stars

Great product , great value . Used cut to size service . Only negative was delivery took about 2 weeks . Initial estimate was 4 to 11 days but ended up being 14 , although this was over a bank holiday... See more

Rated 4 out of 5 stars

Good site, easy to order, the but the site is slow. Didn't expect custom cut pieces to be taped up, nice surprise, but didn't appreciate the score lines across the sheets where the protective plas... See more


Company details

  1. Home Improvement Store

Written by the company

Trusted by over 100,000 customers and awarded the Feefo Trusted Service Award, Roofing Megastore are the one of the UK's leading roofing merchants.


Contact info

3.4

Average

TrustScore 3.5 out of 5

872 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(872)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The perfect solution for a shelter from the elements

We needed a bespoke piece of polycarbonate 2.0 x 1.4m to cover a potting area and were able to order to our precise requirements at a reasonable cost. The order was delivered ahead of schedule and was very well packaged, ensuring that the sheet was in perfect condition. The completed sheet met our specification and requirements and is now in situ providing shelter from the elements.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order, quick delivery, well packaged.

We needed clear PVC corrugated panels to cover part of our chicken enclosure and found them at Roofing Megastore at the best price. Ordering was straight forward, delivery was quick with full communication letting us know where are order was. I asked to be phoned before arrival and the delivery guys rang half an hour before. Great delivery team! Panels were extremely well packaged with cardboard around the corners and bubble wrap around the whole thing plus plastic outside. All perfect condition.
Please to say the roofing is up and all screwed in place with no problems.
No hesitation in recommending the product or the company.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Roofing Megastore have sent me a…

Roofing Megastore have sent me a request . I have no idea why you are asking me to give a review as I have never bought anything from Roofing Megastore and if I haven't then there is probably a good reason for that decision .

8 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had placed an order with Roof Mega Store but later decided to cancel it. The cancellation process was straightforward, and I had no problems getting my refund. Customer service was helpful, and the refund was processed promptly. Overall, a smooth and hassle-free experience. I would be happy to use them again in the future.Thank you

26 May 2026
Unprompted review
Rated 2 out of 5 stars

Not great, find an actual shop where you can buy this stuff instead!

Not great. I used the online calculator to estimate the materials needed for my lean to roof, this came up with an excessive amount of un-needed expensive accessories. The order arrived in just over a week. It was well packed, but there were still a few cracks in some of the sheets, as the guys had to dig it out of the van from under a pile of sofas, tyres, and the like. After I opened the package, I realised I only had 3 of the 5 glazing bars on the order, and the massive amount of fixings were missing altogether. I spent an hour and 10 mins on hold to them, before giving up. 2 days after reporting the items as missing, I received an email, but it was not clear when the replacements would arrive. Eventually the missing parts were refunded. I found a local builder's merchant that has everything in stock and purchased the missing bits from there. Wish I'd gone down this route to start with but there we go...

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order
Kept upto date from order to delivery. Quick delivery
Product excellent quality
Drivers helpful, polite and professional
Would definitely use them again

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer.

Website was easy to use.

Early notification on delivery which was also a quick turnaround on the lead-time.

Good quality products provided.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Misunderstanding

After a slight hic up partly my fault for not seeing a message to confirm that I would be in to receive my goods. The order came through very quickly and goods were perfect.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Product was damaged

Product was damaged. Had been stored on its side with something leaning on it causing a crease all the way along the sheet.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy from this company !

I had to actually contact the company to get a delivery date a week after placing my order, the date given wasn't the one it was delivered on.
The materials ordered arrived a week earlier than I was told, so had to be stored untill I started the job a week later.
Once I started my job I obviously opened the package ( which had no signs of damage) to find the first one of the three polycarbonate sheets was perfect, the remaining two were both damaged in different places.
I concluded they were packed already damaged.
I won't ever be using Roofing Mefa Store again and will ensure friends, family and other professionals will not either.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Excellent service spoiled by support.

The material estate process does not allow for off cuts it only calculates in full sheets, subsequently it grossly over estimates the quantity required. Furthermore, the delivery charges for Scotland are far higher than those for other parts of the country and should be reduced or recalculated. Delivery time scales were also excessive and required a phone call to prompt a delivery date.

22 May 2026
Unprompted review

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