Roofin Online Store Reviews 1,483

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting that staff are helpful and pleasant, often going above and beyond expectations. The products are consistently praised for their quality and accuracy, arriving exactly as advertised and specified. Many people appreciate the competitive pricing, finding products to be good value for money, even with delivery costs included. Ordering is described as easy, and delivery is often quick, on time, and well-packaged, with accommodating drivers. However, some customers also noted issues with delivery charges, finding them excessive for lightweight items and impacting the overall experience. A few other people also felt that there was a lack of goodwill or acknowledgment of mistakes regarding redelivery charges, which led to frustration.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Product

Reviewers highlight positive aspects of product quality, with many describing items as good quality, exactly... See more

Service

Consumers find service to be positive, with many reviewers describing it as "above and beyond" and praising... See more

Price

Clients share positive opinions on price, with many reviewers finding the products to be of great value for... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was as stated with delivery on time, highly delighted. I will be making another order soon to complete my roof which will be over £500 excluding VAT.. My order will have been made in two so... See more

Company replied

Rated 5 out of 5 stars

I needed two extra packs of tiles, they delivered within 36 hrs of order- even went to warehouse during call to check availability. Above and beyond service.

Company replied

Rated 5 out of 5 stars

Everything went smoothly, the product exactly as advertised. Delivery driver pleasant and helpful despite tricky uneven ground at kerbside. No issues with payment. A good experience with shopping in l... See more

Company replied

Rated 5 out of 5 stars

I purchased tapco roof tiles from Roofin online store, I was very happy with how helpful the staff were my tapco roof tiles was delivered before the delivery date. I would definitely recommend this... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Building Materials Supplier
  3. Do-it-Yourself Shop
  4. Home Improvement Store

About Roofin Online Store

Written by the company

At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.

We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

ROOFIN best on line .…

Well I went on line to find this special type of roof for my extension and found ROOFIN from start to finish they were fab order compleat delivered bang on time and all was in excellent order .

27 February 2023
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Reply from Roofin Online Store

Hi Sandy, wow what a review :) Thank you so much for that . It really means a lot to know our customers are happy with our products and service. Kind Regards Lorraine

Rated 5 out of 5 stars

Great value mdpe connectors

Purchased various mdpe connectors from an excellent selection online. Great value and service. Many Thanks

2 March 2023
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Reply from Roofin Online Store

Hi Mike, Thank you so much for your excelled review. We update our website with new products daily to offer the best selection of products at the best price's. Kind Regard's Lorraine. :)

Rated 5 out of 5 stars

Really good service and delivery

Really good service and delivery.
Best value for Tapco tiles

23 February 2023
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Reply from Roofin Online Store

Hi John, Thank you for taking the time to leave this fantastic 5 star review. We are really pleased your happy with the service and products you ordered. Kind Regards Lorraine :)

Rated 5 out of 5 stars

Delivery date on time and very helpful…

Delivery date on time and very helpful staff

1 March 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Ryan, Thank you so much for your 5 star review. So glad to see you are happy with the service you received at Roofin. Kind Regard's Lorraine :)

Rated 5 out of 5 stars

Good value.

Easy to order and quick delivery.
Goods ordered were cheaper than Amazon even with the delivery charge.

27 February 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Mark, Thank you so much for the 5 star review. We compare our price's daily to offer the best price for our customer's. Kind Regard's Lorraine :)

Rated 5 out of 5 stars

Ease of purchase and delivered as…

Ease of purchase and delivered as promised

27 February 2023
Roofin Online Store logo

Reply from Roofin Online Store

Hi Roy, So glad your happy with your experience shopping with us at Roofin. Kind Regards Lorraine. :)

Rated 3 out of 5 stars

Everything looks good so far

Everything looks good so far. The only issue I had was the pack sizes. Ridge vents were sold as a pack of roughly 11m2 where I needed only 2m2. From shopping around I notice all companies do this but I see no reason why the packs couldn’t be split.

8 February 2023

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