Company Techs unable to say when sharable information will be introduced to the RometoRio website. Currently unable to share a created trip and interactive map via URL (even when signed in) This wou... See more
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See what reviewers are saying
I ADORE this app! I am a planner by nature and profession, and I love being able to know our transportation options at every step. I appreciate the care and details provided - mode, cost, travel time... See more
Company replied
70 years old - been independent travelling for over 20 years and time and time again R2R delivers the answers I need - QUICKLY and CLEARLY R E S P E C T
Company replied
I no longer use R2R since it was acquired my Expedia. R2R used to just tell you various ways to get from point A to point B, Now it immediately redirects you to Expedia and assumes that you want to f... See more
Company replied
Company details
Written by the company
Rome2Rio is a trip planner that shows you every type of transport you need to get from door-to-door anywhere in the world. Type in two addresses, cities or landmarks and see a choice of journey options that stitch together flights, transfers, trains, ferries and buses. Where available, Rome2Rio connects you to external transport and accommodation companies to finalise and book your trip.
Contact info
Melbourne, Australia
- feedback@rome2rio.com
- rome2rio.com
3.4
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rome2Rio important tool for travel planning
The company takes information from from transportation operators, but also the public. I have found it to be up-to-date and accurate.
31 July 2025
Unprompted review
Reply from Rome2Rio
Hi Lynnie,
That's great to hear you're able to find all the information you need through our services.
Thanks for letting us know we appreciate the feedback.
Best regards,
Tal
Rome2Rio Team
Helpful staff
Staff of the company are very helpful, I bought the ticket to Luton parkway station by mistake, I found the company running bus to Luton Airport, that's great, it cost less than the train to airport. It is highly recommend to people only have a backpack to travel. However, I search Google to get to the bus stop, it will takes me 15 mins round to the other side of the railway. I ask the company for advice, they said it takes less than 4 mins. Then I go through the Trustpilot review, people mentioned there is a path from the exit to the holiday inn hotel. I am so glad Trustpilot help me too. The Google map is not updated!
1 September 2025
Unprompted review
Reply from Rome2Rio
Hi Pauline,
Thanks for taking the time to send this lovely feedback.
We're glad to hear that our Customer Support team was able to provide a quick resolution to the issue you faced.
Thanks for your continuous support, we look forward to serving you again.
Best regards,
Tal
Rome2Rio Team
Great information to get to the bus stop
The extra information to get the route from Luton Parkway Rail Station to the bus stop, the google map doesn't help and give me wrong informations. Thank you Rome2Rio let me know the way.
21 August 2025
Unprompted review
Reply from Rome2Rio
Hi Pauline,
That's great to hear, thanks for choosing Rome2Rio!
We hope you had a great trip.
Best regards,
Tal
Rome2Rio Team
Seems to favour sponsored routes over best routes
The travel recommendations can seem completely bizarre. I was checking for options to find transfer methods from Paris Charles De Gaul airport to Paris Gare Du Nord railway station. It did show the cheapest option which is about £10 on local railways. But first listed a whole load of other options starting at about £150 !!! These were by train , taking several hours (quickest route is about 35mins) and sometimes going via other cities, even though the two places searched for are both in Paris!!!
Seems to favour sponsored providers or those where the site can make money from the booking. This could be easily misinterpreted by travellers not familiar with the area.
22 August 2025
Unprompted review
Reply from Rome2Rio
Hi Dave,
Thanks for taking the time to leave this review.
We’ve carefully reviewed the route between Paris Charles de Gaulle Airport and Paris Gare du Nord and our search results aren’t showing any options that take more than 2 hours, go via other cities or cost more than £10 outside of Taxi services.
If you are seeing results different than this we’d be grateful if you could email our customer support team at feedback@rome2rio.com with a direct link to that specific search.
Best regards,
Tal
Rome2Rio Team
Generally pretty good information.
I have been using this firm for information perposes only for the last two years or so. I have not made any purchase through them so cannot comment on that side of their business. Generally they are fairly accurate in what they say but some of their timetables for trains and buses are totally wrong, so to avoid missing a train or bus please look at the operators timetable as Rome2Rio one in not accurate. For example -- the bust times they list for Lanstrafiken in Sweden are wrong. They list wrong times and buses that do not even run at the time they say --so please double check always with the train and bus companies.
15 August 2025
Unprompted review
Reply from Rome2Rio
Hi Trevor,
We appreciate you taking the time to leave a review of our platform.
Rome2Rio manages information from thousands of transport operators around the world. Our team works hard to keep everything up to date and accurate so we’re sorry to hear that on this occasion we did not reach your standards
We kindly ask if you could please email our team at feedback@rome2rio.com and provide us with the exact details you used for this transport search. Our team will then investigate this further and make any necessary updates.
Best regards,
Tal
Rome2Rio Team
I no longer use it
I no longer use it. I just go to the website of the bus/train I want to use. The prices and times are inaccurate.
9 August 2025
Unprompted review
Reply from Rome2Rio
Hi Andrew,
We appreciate you taking the time to leave a review of our platform.
Rome2Rio manages information from thousands of transport operators around the world. Our team works hard to keep everything up to date and accurate so we’re sorry to hear that on this occasion we didn't meet your standards.
We kindly ask if you could please email our team at feedback@rome2rio.com and provide us with the exact details you used for this transport search. Our team will then investigate this further and make any necessary updates.
Best regards,
Tal
Rome2Rio Team
A good guide to traveling
It's always usefull to find the alternative ways of traveling, and gives an estimate of prices too.
Another time I was traveling in a foreign country with not the best infrastructure, but Rome2Rio helped me plan my trip.
17 July 2025
Unprompted review
Reply from Rome2Rio
Hi Eli,
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
Not even trying
Shows an 400€ price to a flight from Schiphol yo Manilla, click and it instantly changes to 1000€. Are you even trying lol. Who falls for this.
12 July 2025
Unprompted review
Reply from Rome2Rio
Hi John,
Thank you for taking the time to share your feedback and we apologise for any frustration you’ve experienced.
We understand that flight prices can fluctuate rapidly and acknowledge that our data might not always reflect real-time changes. While we strive to provide accurate information, we want to be transparent that these fluctuations can impact the displayed prices.
We are working to ensure our prices are more accurately portrayed in future and we thank you again for your valuable feedback.
Best regards,
Tal
Rome2Rio Team
from dulles airport to Virginia.
It helped me to go from dulles airport to Virginia. No other aplication had this información. Very useful and accurate
8 July 2025
Unprompted review
Reply from Rome2Rio
Hi Scarlett,
It's great to hear we were able to make your travel plans easier.
We really appreciate your feedback and are looking forward to assisting you again in the future!
Best regards,
Tal
Rome2Rio Team
I didn’t want to be taken for a ride.
I wanted to go from Northallerton Rail Station to Catterick Racecourse and back. The estimated cost on Rome2rio’s website was £28 to £35. This turned out to be pure fiction. When I entered my journey details on their website the cheapest taxi quote I got was £86. The dearest was £201. This for a round trip of only 24 miles.
6 July 2025
Unprompted review
Reply from Rome2Rio
Hi Bryan,
Thanks for sharing this feedback.
Within our Taxi results we do highlight that the costs are estimates only and that we advise travellers to contact the Taxi operator directly to confirm the pricing for your trip. We also would ike to clarify that the estimated costs we display in our search results are only for a one-way trip and not return.
We do understand your frustration with receiving such a high quote from the Taxi provider. We'll pass this information across to our team so they can investigate this further and make any necessary updates.
If you have any other feedback to share you can share this directly with our team at feedback@rome2rio.com.
Best regards,
Tal
Rome2Rio Team
dumbahh app
dumbahh app, shii made me miss 3 busses and almost slept on the streets.
5 July 2025
Unprompted review
Reply from Rome2Rio
Hi Simão,
Thanks for sharing this feedback.
Here at Rome2Rio we are always looking for ways to improve our app. If you could email us at feedback@rome2rio.com with what you feel like isn't working we can then pass this information across to our developers who can look into this further.
Best regards,
Tal
Rome2Rio Team
Big improvements recently
in past it ever managed to show all the travel options, so basically very unreliable as source of information.
And the tendency to default to unwanted travel methods. Eg search 'train to x' and it shows flights!
But recent updates make it much better
29 June 2025
Unprompted review
Reply from Rome2Rio
Hi James,
Thanks for leaving this review.
We're sorry that your recent experience did not meet your expectations. Our team are constantly working hard at adding new transport options for different routes all over the world but as you could imagine this is no small task.
If you could let us know the routes you we're searching for we can have our team look into these further. You can email our support team at feedback@rome2rio.com.
Best regards,
Tal
Rome2Rio Team
Too difficult to reject all but necessary cookies
When I try to manage cookies I don’t know which way to toggle to reject each type of cookie, to the left or right. Is the default to deny? I wish there was a reject all option or that it showed you the toggle position for the required cookies, so I could set the others the opposite way. I will not use Rome2Rio unless it is more clear.
23 June 2025
Unprompted review
Reply from Rome2Rio
Hi GT,
Thanks for sharing this feedback.
When you click the 'Manage options' setting the slider will be on the left by default which indicates you do not consent. If you wish to opt in to any of those settings you can click the slider once and it will move to the right indicating your consent.
I hope this clears up any confusion but if you still have other questions please contact our support team at feedback@rome2rio.com.
Best regards,
Tal
Rome2Rio Team
Time Wasting Bait and Switch
Below is what I submitted on their contact page:
Good morning,
I've been searching Banff, Alberta and the accommodation prices range from $58-$208. When I click "View Deal" prices are between $220 and $885/night. What accounts for this substantial difference in prices? Thank you.
The response I got was that the "estimates" are powered by Booking.com and Expedia.com and I need to get in touch with them. As far as I'm concerned, since they are in partnership, the bait and switch appearing on the Rome2Rio website reflects poorly on Rome2Rio. I have neither the time nor the interest to research further. Besides, I already know what they'll say, I've heard it a bunch before. Everyone blames the season or dynamic pricing or both. I've been searching the same package across multiple seasons since 2021 and I've never seen prices anywhere near as low as the estimated prices on any other site. I used to trust Rome2Rio to give me valuable information. Now they're just like other websites, full of misinformation and wasting my time. Ugh...
19 June 2025
Unprompted review
Reply from Rome2Rio
Hi Stacey,
Thanks for sharing this feedback and we're sorry to hear about your recent experience.
I've passed this feedback across to our team who will be looking into this further. I do want to clarify that our hotel pricing does come directly from our hotel partners but in this instance it seems like the estimated cost was not showing a realistic range.
We have also recently made changes to how we display hotel pricing which will help prevent situations like this moving forward.
If you have any other concerns or questions please email us directly at feedback@rome2rio.com
Best regards,
Tal
Rome2Rio Team
Best support team I ever dealt with.
I was disappointed when I noticed Baghdad International Airport was the old one ( Saddam International airport) named in the app. However, my experience with their customer service completely changed my perspective.
Alan from Rome2Rio's support team responded to my complaint with genuine professionalism. He didn't just apologize - he personally ensured the developers fixed the issue within hours. What really impressed me was when he followed up with a screenshot confirming the correction, showing they truly cared about resolving the matter properly.
This level of attentive service is rare these days. While it started as a complaint, Rome2Rio turned it into a positive experience through their quick action and human approach. Alan's handling of the situation demonstrates their commitment to getting things right for their users.
I'm now much more confident using their service knowing they take accuracy and customer feedback this seriously. This is how customer support should always work.
(And yah GPT who wrote this because I'm too lazy to do this, But in short it was a very wonderful experience and a wonderful response from the support team)
15 June 2025
Unprompted review
Reply from Rome2Rio
Hi شنو؟,
Thanks for taking the time to leave this review .
We're glad to hear that Alan was able to provide a speedy resolution to this issue and to help ensure these changes we're made as quickly as possible. Our Customer Support team take great pride in their work and we appreciate you're understanding and patience during this time.
Thank you for your continuous support and we look forward to serving you again.
Best regards,
Tal
Rome2Rio Team
Disappointed it does tell you the…
Disappointed it does tell you the number of bus to get
16 June 2025
Unprompted review
Reply from Rome2Rio
Hi Peter,
We appreciate your review and apologise for the inconvenience.
Our team at Rome2Rio works diligently to provide accurate information from thousands of transport operators worldwide. If you could email our team at feedback@rome2rio.com with the route information we can look into this further and make any necessary changes.
Best regards,
Tal
Rome2Rio Team
Reply from Rome2Rio
Hi Janet,
That's great to hear, thanks for choosing Rome2Rio!
We hope you have a great trip.
Best regards,
Tal
Rome2Rio Team
Pretty good source for finding travel…
Pretty good source for finding travel options.
10 May 2025
Unprompted review
Reply from Rome2Rio
Hi David,
Thanks for your review and ongoing support!
We hope you enjoy your travels.
Best regards,
Tal
Rome2Rio Team
Reply from Rome2Rio
Hi,
Thanks you for your support.
Hope you enjoy your travels!
Best regards,
Tal
Rome2Rio Team
Daily Changing Routes
I needed information about trains in Italy. The route for the day in August that I needed was very different from today's route. It actually changed from a 3 hour ride to an 11 hour excursion. It made no sense to me, so I contacted the Rome2Rio website. Juliet got back to me in just a few hours. She explained that the routes change by the day. She was very helpful and knowledgeable.
18 May 2025
Unprompted review
Reply from Rome2Rio
Hi Kathy,
Thanks for taking the time to send this lovely feedback.
We're glad to hear that Juliette was able to provide a quick resolution to the issue you faced.
Thanks for your continuous support and we look forward to serving you again.
Best regards,
Tal
Rome2Rio Team
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