Banner for Roman Rod Ltd

Roman Rod Ltd Reviews 252

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, politeness, and extensive knowledge. Many people appreciate the quick response times and the efficiency with which issues are resolved, often noting that problems are fixed promptly and effectively. Consumers frequently mention the helpfulness of the staff, who provide clear advice and go above and beyond to assist. The customer service is often described as outstanding, with many reviewers commending the clear communication and willingness to help.

What people talk about most

Service

Reviewers consistently mention positive feedback about the service. Customers frequently praise the quick... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent... See more

Customer communications

Clients share positive opinions on contact. Many customers praise the quick response and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a message to Roman Rod on a Sunday afternoon, not expecting to get a response until the next day. Sam responded promptly with a quote and agreed to come out the next morning. He kept me updated... See more

Company replied

Rated 5 out of 5 stars

Sam was so helpful, advising us not to connect a new soil pipe into the main sewage system which would then require notifying Wessex Water and lots of delays. We simply located an underground soil pip... See more

Company replied

Rated 5 out of 5 stars

Sam sorted out my blocked drain quickly despite the complexity. Would definitely recommend this firm as not only did he solve ann unpleasant problem but he kept me informed of the time of his visit.... See more

Company replied

Rated 5 out of 5 stars

Contacted on a Sunday for advice with regards to removal of 2 drains from my back garden. Very very helpful and quick to respond. Suggesting I would need to keep both drains and explaining their uses.... See more

Company replied


Company details

  1. Drainage Service

Written by the company

Rapid, Reliable, and Trusted Drainage Experts At Roman Rod, we pride ourselves on delivering fast, efficient, and professional drainage services you can rely on. As a local, family-run business with over 40 years of experience, our reputation is built on trust, quality workmanship, and genuine care for our customers. Our exceptional reviews speak for themselves—clients consistently praise our prompt response, professionalism, and ability to get the job done right the first time. Why Choose Roman Rod? • Experience You Can Trust: Serving Bath, Wiltshire, and South Gloucestershire for over four decades, we’ve seen it all. From blocked sinks and toilets to complex drain repairs, there’s no job too big or small. • Outstanding Reviews: Our customers are our biggest advocates. They appreciate our honest approach, quick solutions, and the respect we show their homes and properties. Our Trustpilot reviews showcase real stories of satisfied clients who’ve experienced our reliable service firsthand. • Trading Standards Approved: As proud members of Bath Trading Standards’ ‘Buy with Confidence’ scheme, you can rest assured you’re dealing with a reputable and fully vetted company. • Full-Service Drainage Solutions: We cover everything from emergency unblocking and CCTV surveys to root cutting, de-scaling, and non-invasive patch lining repairs. Family-Run Values, Professional Results When you choose Roman Rod, you’re not just getting a drainage service—you’re supporting a local family business that genuinely cares about the community. We know the area, understand local needs, and always go the extra mile to ensure our customers are happy. If you need a rapid, reliable, and trustworthy drainage expert, look no further. Roman Rod is here to help—wherever and whenever you need us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service from start to finish

Sam was very prompt in contacting me after my first message about my mums suspected blockage at her property. Sam’s communication through the visit was first class and problem was quickly solved. My mum is elderly and I was put at ease knowing Sam had done a great job for a reasonable price.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, solved our immediate problem and provided a good pointer on how to resolve it. He was very fair and straightforward to deal with and I'd have no hesitation in recommending him to anyone.

1 December 2024
Rated 5 out of 5 stars

Quick, accurate diagnosis and saved us £££

Sam came out and investigated smells from bathroom drainage. He quickly diagnosed an issue with shower tray fittings which we were able to quickly rectify. We were only charged the basic call-out fee instead of the envisaged jetting service. Very helpful and friendly service. Thank you!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

We booked Roman Rod in an emergency and Sam was with us within a few hours. His communication was on point and when he turned up he was incredibly friendly, cheery and above all passionate about his job. Which considering the mess our drains were in was quite something! Thanks Sam!

28 November 2024
Rated 5 out of 5 stars

Impressive

I’m very impressed by the service provided by Roman Rod. Samuel was efficient, knowledgeable and had all the right kit to find out what was happening in our drains. He also provided detailed feedback on the day of the drain survey. Would fully recommend.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Great Response time

Came out within 1 hour of my call. Cleared drain. Brilliant.

30 September 2024
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks so much for your positive review!

Rated 5 out of 5 stars

Very efficient response from Sam at…

Very efficient response from Sam at Roman Rod with unblocking issue. Responded quickly and problem sorted. Thankyou!

30 September 2024
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thanks Jenny, happy to have been able to help! Thanks for using Roman Rod!

Rated 5 out of 5 stars

Prompt and competent

Came quickly, sorted the problem efficiently. A family firm which pays attention to detail and offers a good follow up service.

26 September 2024
Roman Rod Ltd logo

Reply from Roman Rod Ltd

Thank you Julia for a great review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look