Kelly has been absolutely brilliant. Her knowledge is incredible and she always works to really understand your needs in order to present the best options. She has worked really hard with some rather... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a recommendation from a friend we decided to use Rokform Finance to help us get a mortgage for our 1st house purchase. From day 1 I was impressed with the professionalism and expertise from b... See more
Company replied
Working with Kelly, Lorna and Rockform made our experience of buying property go smoothly. Kelly’s communication was consistent and respectful throughout the process. Both myself and my partner h... See more
Company replied
Kelly was amazing! At the time I was only working bank shifts at the hospital and had an unreliable income, but she still managed to get us a mortgage with a great interest rate. Kelly is always so... See more
Company replied
Company details
Written by the company
We are a whole of market mortgage broker providing funding for all property requirements, such as: - Residential - Moving home or remortgaging - Residential 2nd Charge loans - Investors - BTL, HMO & MUFB - Commercial - Owner occupied & Investor BTL - Bringing & development - Short term finance - Equity Release We also offer insurance services such as life and critical illness cover.
Contact info
195-197 Whiteladies Road, BS8 2SB, Bristol, United Kingdom
- 01172870369
- info@rokformfinance.com
- rokformfinance.com
Kelly has looked after both my personal…
Kelly has looked after both my personal and business needs for a number of years. She has always provided a perfectly tailored exceptional service; there is a reason we repeatedly do business with her and her team.
4 October 2025
Unprompted review
Reply from Rokform Finance
Hi Tom,
Thank you so much for your continued trust and loyalty over the years. We're thrilled to hear that Kelly has consistently delivered a tailored and exceptional service for both your personal and business needs.
It means a great deal to us that you choose to return time and again—that’s the highest compliment we could receive. We’ll be sure to pass on your kind words to Kelly and the team!
Kind regards,
The Rokform Finance Team
Very efficient and good communication
4 October 2025
Unprompted review
Reply from Rokform Finance
Hi Rob,
Thank you for your review. We always aim to provide clear, tailored options and a smooth and efficient service.
Do let us know, if there is anything else we can do for you.
Kind regards,
The Rokform Finance Team
Excellent service
Excellent service, reliable, full of advice and options. We have bought and refinanced properties within our portfolio numerous times and have always been very happy with the speed and quality of this service. Outstanding
3 October 2025
Unprompted review
Reply from Rokform Finance
Hi Laura,
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve had such a positive experience with us. We look forward to continuing to support you reliably through multiple purchases and refinancing within your portfolio.
Kind regards,
The Rokform Finance Team
Simply brilliant
Kelly has been absolutely brilliant. Her knowledge is incredible and she always works to really understand your needs in order to present the best options. She has worked really hard with some rather complex scenarios and has always been helpful, professional and objective. I cannot thank her and her team (Lorna you've been excellent too) enough for their hard work, and in getting us some really brilliant products that work well for us.
2 October 2025
Unprompted review
Reply from Rokform Finance
Hi James,
Thank you so much for your kind words and thoughtful feedback! We're absolutely delighted to hear that Kelly—and Lorna too—made such a positive impact on your experience. Kelly’s dedication to understanding each client’s unique needs is something we’re incredibly proud of, and it’s wonderful to see that reflected in your journey with us. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Kind regards,
The Rokform Finance Team
Kelly was amazing
Kelly was amazing! At the time I was only working bank shifts at the hospital and had an unreliable income, but she still managed to get us a mortgage with a great interest rate. Kelly is always so accommodating to us.
We were so happy to find her again after she moved from her old job… we’re truly grateful and wouldn’t go anywhere else!
17 August 2025
Unprompted review
Reply from Rokform Finance
Hi Lauren,
Thank you for leaving a review, great news that you are happy with the service Kelly provided and that you will keep coming back to us. We look forward to working with you again.
Kind regards,
The Rokform Finance Team
Kelly was extremely good in securing…
Kelly was extremely good in securing our first mortgage and talking us through every step of the way. We’ve been in touch since as we look to remortgage and know everything we need! Highly recommend
18 August 2025
Unprompted review
Reply from Rokform Finance
Hi Alex,
Thank you for leaving a review for Kelly, we are thrilled that she was able to to help secure your first mortgage and we look forward to working with you again.
Kind regards,
The Rokform Finance Team
Kelly is amazing
Kelly is amazing. She's been great from start to finish and we would recommend her to everyone!
4 August 2025
Unprompted review
Reply from Rokform Finance
Hi Kathryn,
Thank you for leaving a review for Kelly. It is lovely to hear from clients and the fact that you would recommend us is wonderful.
Kind regards,
The Rokform Finance Team
Brilliant and quick service and advice
We approached Kelly/Rokform Finance when our mortgage was due to expire in a few months. She was quick and helpful and explained everything to us, always at the end of an email/telephone call. Within a few days she had found us the best deal and we signed up straight away. We now wont worry when our current deal ends. We think she is that brilliant we are using her again for another mortgage deal we need!!
4 July 2025
Unprompted review
Reply from Rokform Finance
Hi Danielle,
Thank you so much for your kind words and fantastic review! We're absolutely thrilled to hear that you had such a positive experience with Kelly and Rokform Finance.
We're especially delighted that you’ve chosen to work with Kelly again for your next mortgage deal — that’s the highest compliment we could receive! If there's ever anything more we can do to support you, please don’t hesitate to reach out.
Thanks again for your trust and recommendation!
I recently completed a remortgage and…
I recently completed a remortgage and couldn’t be happier with the service I received. From start to finish, the process was smooth, transparent, and stress-free. The advisor was knowledgeable, patient, and took the time to explain all my options clearly. They helped me find a much better rate, saving me money each month, and ensured everything moved quickly and efficiently.
Communication was excellent — I was kept informed at every stage, and any questions I had were answered promptly. It really felt like they had my best interests in mind. I would highly recommend this service to anyone looking to remortgage. It made a potentially complicated process feel easy and manageable.
Thank you Kelly for all your help — I’m very pleased with the outcome.
2 June 2025
Unprompted review
Reply from Rokform Finance
Hi Charlene,
Thank you so much for taking the time to leave a review for Kelly. We are pleased that you were happy with the communication and that you found the process efficient and stress free.
We hope to work with you again in the future.
Renewal of my mortgage with Kelly…
Renewal of my mortgage with Kelly Flanagan was excellent. she was very clear in explaining everything and consistently kept in touch which helped the entire process go smoothly. I appreciated her communication and professionalism throughout.
29 May 2025
Unprompted review
Reply from Rokform Finance
Hi Darren,
Thank you for sharing your experience, we are delighted that Kelly provided a service that you are happy with. We hope to work with you again soon.
Julian and the team were a great help…
Julian and the team were a great help when securing a Mortgage for our new build.
We had difficulty finding lenders and were time sensitive due to being on a bridge.
We were quick to find a lender and although their legal team were completing things in a timely manner, Julian was always ontop of them to push things along.
Great service and would reccomend.
13 January 2025
Unprompted review
Reply from Rokform Finance
Hi Jordan,
Thank you for your kind words! We're thrilled that Julian could support you through the mortgage process, especially with the time-sensitive nature of your situation. Your recommendation means a lot to us.
A high quality and speedy service
Kelly is knowledgeable, straightforward and responsive. She gave me confidence in the process and the quality of the advice I was being given.
15 May 2025
Unprompted review
Reply from Rokform Finance
Hi Hattie,
Thank you for your thoughtful feedback! We’re delighted to hear that Kelly was able to provide you with confidence throughout the process. She takes great pride in offering knowledgeable and straightforward guidance, and your kind words mean so much. If you ever need further support, we’re always here for you.
Very friendly and informative
Very friendly and informative, always there to help with any queries you have.
28 May 2025
Unprompted review
Reply from Rokform Finance
Hi Adam, thank you for your kind words. If you ever have any more questions, we are just a message away.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.