Rogue + Wolf Reviews 422

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their unique designs and excellent quality. Many people are particularly happy with the comfort and fit of the footwear, often mentioning how well they accommodate wider feet. The ordering process is generally described as easy, and the delivery service is frequently noted for its efficiency and speed. Reviewers also commend the customer service for being helpful, responsive, and going above and beyond to assist with inquiries or issues. However, some customers were dissatisfied with the quality of certain items, noting issues like blurry prints, cracking material, or uncomfortable fits. A few people also mentioned that the delivery time was longer than expected, and some noted that products shipped from China. There were also occasional comments about the lack of arch support in some shoes and the durability of certain materials over time.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the unique designs,... See more

Quality

Users describe positive interactions with quality. Many customers praise the great quality of items,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, courteous, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

+Great quality shoes with unique designs + delivered as promised + wide shoes cause my giant hobbit feet fits😜 - shoe needs too set to the feet - no explanation about how to take care of vega... See more

Company replied

Rated 4 out of 5 stars

Was surprised the shoes came from China, which resulted in the delivery time taking months longer than the promised delivery time. The shoes however, do last. Had to put my own soles in, because there... See more

Company replied

Rated 5 out of 5 stars

I purchased multiple things from Rogue + Wolf so think it's time for a review. I have an oversized hoodie, a skater dress, a big mug and some boots and sneakers and I have to say - I love it all. I we... See more

Company replied

Rated 5 out of 5 stars

Second time I've ordered and I still absolutely love the boots, they fit perfectly, super comfy and come in so many different designs that it's hard to pick a favourite. Also if you have wider fee... See more

Company replied


Company details

  1. Fashion Designer
  2. Fashion Accessories Store
  3. Home Goods Store
  4. Jewelry Designer

Written by the company

Fashion, Jewelry, and Lifestyle Designer Brand. Witchin gear and unique style for Witches, Unicorns, Mermaids, Rogues & Wolves


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Rouge + Wolf is a reliable company you…

Rouge + Wolf is a reliable company you can count on for fun creative insights and fashionable threads for anyone with a love for the wicked. Enjoy all you want with their jewelry and collectives while growing your own style!

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Rogue + Wolf is my new favorite!

I just recently found out about Rogue + Wolf, and I made my first purchase for a Witch Kitten phone case. The shopping experience is super fun. I'll definitely be back soon to buy rings and mugs. I even joined Brandbassador so I can help promote this brand. Highly recommended!

22 March 2022
Unprompted review
Rated 5 out of 5 stars

The quality is MUCH better than…

The quality is MUCH better than Killstar, I used to split my wages between the two stores but now I'll favour Rogue+Wolf more. The mugs are wonderfully big, Sinbook is beautifully designed and their clothes quality is what you'd expect for the price. Can't wait to do another purchase soon 😊 it's been too long!

The company appreciates you as a customer and is super approachable! They even have fun posts on Instagram and Facebook, I've never known customer service like them 😊 only kicker is I didn't find them sooner ❤️

22 March 2022
Unprompted review
Rated 5 out of 5 stars

My Favorite Shirt Company

My favorite long sleeve shirt came from this company over a year ago and even though I wear the shirt every week and wash it every week, the screenprint hasn't chipped at all. It's great quality and great creativity! I have a few other items from Rogue & Wolf and everything has been the best quality and worth the prices!!!! 🖤

15 March 2022
Unprompted review
Rated 5 out of 5 stars

What a mug

Just got my mug today and its beautiful. Perfect for my vast amounts of biscuit tea that I drink daily. It is a quality product. Sturdy. Not cheap china . definitely worth the money

3 March 2022
Unprompted review
Rated 5 out of 5 stars

I love my midnight mug!

I love my midnight mug!! I order the midnight mug and one of the midi rings for my daughter (I had to use up a gift card) and we both couldn’t be happier with the products. And we got potion bottle stickers! Even better!!

21 January 2022
Unprompted review
Rated 5 out of 5 stars

IN LOVE!

I absolutely loved everything!!!!😍😍😍😍😍🖤🖤🖤🖤🖤🖤🖤🖤🖤🖤🖤🖤

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Incredible service!

Ordered a new pair of moondust boots (wore the last pair out) and they were delivered in three days! Incredible people, incredible service and incredible products! would 100% recommend

14 January 2022
Unprompted review
Rated 5 out of 5 stars

One of my favorite shops

I have ordered a few times from Rogue + Wolf and every item is amazing! The only down side is I'm in the US so it takes a little longer to get my order, but that's not their fault at all. It's more mine because I'm so impatient!🤣

12 January 2022
Unprompted review
Rated 5 out of 5 stars

Love this store

Love this store, cute witchy vibes, I mostly buy their black jewellery but it’s all super high quality and deffo worth the price, their moon doll tee is also a fave of mine 🖤

10 January 2022
Unprompted review
Rated 4 out of 5 stars

Great Home Products

Overall, the products from R+W are great! I bought a large tumbler from them, and it's become my favorite! Skip the black jewelry; it's just like cheap, 3D printed plastic.

26 December 2021
Unprompted review
Rated 5 out of 5 stars

I love all R&W designs

I love all R&W designs, I have three necklaces and they all look so especial. I got them a year ago and they still like brand new. Also they are hypoallergenic if you have allergy to any metals this is your brand!

23 December 2021
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVE!

The quality is absolutely amazing, and I’ve purchased numerous products!
My dog absolutely loves the sweaters, and I’m a fan of the fashion and accessories I have purchased for myself!

21 December 2021
Unprompted review
Rated 1 out of 5 stars

Their commandments are a joke to them

Edit: if you think you can trust this company, they tried to get the order taken down, so think again. And the reply speaks for itself, they don’t care! Shop somewhere else.
There is no honoring of terms from this company. My experience with customer service was unsatisfactory, there is no such instance of their commandments being honored, and instating so didn’t change anything. I won’t buy from this company again and I suggest you don’t either, and yes, they will happily take your silver without satisfaction.

27 November 2021
Unprompted review
Rogue + Wolf logo

Reply from Rogue + Wolf

Hi Emma,

Thank you for helping me find your order, I know this review is form a very long time ago but we don't monitor the Trustpilot reviews as we should. :)

I reviewed your conversation with my team. On the one hand they were just sticking to policy. On the other hand I have tried to instil to everyone that there are always exceptions and the only unbending rule is to keep our customers happy. I clearly failed in this case because we could have just made an exception for your simple request.

I'm really sorry for ruining your day back then and we deserve the 1 star for this. If you decide to give us another chance, I hope we can change your opinion of Rogue + Wolf because we honestly do care. <3

Take care and get in touch if you need anything,
Michael
Co-founder and Technical Director

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