Rock n Rose Reviews 

56
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Bought a ring from their antique/heirloom collection for over £1,000. Wasn’t happy with the quality, so I returned it within the 14-day window. That was almost a month ago - I have confirmation it w... See more

Rated 5 out of 5 stars

I found my dream vintage rings through Rock N’ Rose! Couldn’t be happier with the quality of the vintage they obtain, the passion they show for vintage jewelry and the care they take into curating the... See more

Company replied

Rated 5 out of 5 stars

The reviews here are hard to ignore but it must be remembered that people are more likely to speak on a bad experience and not so much a good experience. My necklace arrived today and everything... See more

Company replied

Rated 5 out of 5 stars

I received a turquoise ring as a Christmas gift. It was beautifully crafted, a lovely design, exactly what I wanted. Unfortunately it was too small. Even though it was purchased outside of the return... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

Vintage and antique heirloom rings plus seasonless gold vermeil and sterling silver styles, since 2007.


Contact info

3.9

Great

TrustScore 4 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(56)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the brand

I love the brand, and the ring I ordered was exactly how I expected it and I'm very happy with it and the beautiful package was a plus!
The team is also very responsive and helpful. One advice if you don't know this already is to check your country's taxes on jewelry... I had the bad surprise to pay quite a high tax for my ring.

19 December 2024
Unprompted review
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Reply from Rock n Rose

Hi Maryem,

Thanks for your lovely review! We're so happy you're happy with your purchase. I'm sorry to hear about the taxes. Its something that varies from country to country and is unfortunately out of our control, boo!

Rated 5 out of 5 stars

Highly recommend!

I received a turquoise ring as a Christmas gift. It was beautifully crafted, a lovely design, exactly what I wanted. Unfortunately it was too small. Even though it was purchased outside of the return period, Jess at Rock n Rose couldn’t have been more helpful. Her customer service was top class. The process of exchanging the ring for another size was easy, even though it was over the New Year period. Jess answered all my emails promptly and kept me well informed. I am now happy to have my new ring and would definitely recommend this company.

22 January 2025
Unprompted review
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Reply from Rock n Rose

Hi Cathy,

Thanks for your lovely review! We're so happy you love your ring!

Rated 5 out of 5 stars

Triple Purchase

I’ve recently purchased three vintage rings from Rock n Rose. They’re an outstanding company! The rings were exactly as described; delivery very fast; and communications excellent. Will definitely buy from them again and highly recommend.

12 November 2024
Unprompted review
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Reply from Rock n Rose

Hi Jane! Thanks so much for your lovely review. It truly means the world to our small brand.

Rated 1 out of 5 stars

Very Unhappy Customer.

Very Unhappy Customer.
I ordered a ring for my wife for her birthday that she had seen on the website. I paid express delivery of 1-2 days so was expecting it yesterday 16th Jan. I needed it for the 18th. They have now emailed to say delivery will be 20th Jan. I have tried for 3 days to phone them as I had no order confirmation and the line cuts off. I tried to log into my account and it says I have no orders. They took payment from Paypal on 14th Jan.

17 January 2025
Unprompted review
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Reply from Rock n Rose

Hi! I’m really sorry to hear about this. As I don’t have your order number I’m unable to look into the situation. Our couriers do delivery on a Saturday so it’s likely your order will be with you tomorrow. We don’t have a phone line but we do reply to all customer care emails within 48 hours. Please feel free to email us at hello@rocknrose.co.uk and we can hopefully resolve. Thanks!

Rated 5 out of 5 stars

Stunning Amethyst Ring

Treated myself to Mabel 1973 Vintage 9ct Gold 3.5 ct Amethyst Single Stone ring. Looks amazing came package beautifully and the whole experience was a pleasure. Thank you.

23 December 2024
Unprompted review
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Reply from Rock n Rose

Hi Sam! We're so happy you're happy. Thanks for taking the time to leave a review - it's so appreciated!

Rated 5 out of 5 stars

Hi Rock & Rose!

Hi Rock & Rose!

What can I say...except..

THANK YOU THANK YOU THANK YOU!!

You sent out the most gorgeously gift wrapped gift to my sister and she LOVES IT!! Both scarves ...just STUNNING!

Thank you for a fantastic product and service.

LISA 🥰

10 January 2025
Unprompted review
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Reply from Rock n Rose

Hi Lisa! Amazing news, we're so happy your sister loved her pieces. Thanks for taking the time to leave a review - it's so appreciated!

Rated 5 out of 5 stars

Gorgeous Piece!

So happy with my purchase! My ring came super quickly, in lovely packaging and looks exactly how it did on the pictures :)

14 January 2025
Unprompted review
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Reply from Rock n Rose

Hi Bethan! Thanks for your lovely review. It means the world!

Rated 5 out of 5 stars

Really lovely vintage rings

Really lovely vintage rings! So happy with my purchase.

10 December 2024
Unprompted review
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Reply from Rock n Rose

Hi Kat! We're so happy you're happy. Thanks for your review!

Rated 5 out of 5 stars

The rings I bought from here are BEAUTIFUL!

The rings I bought from here are absolutely beautiful and fit to size perfectly. Delivery time was amazing, came on time as it stated.

2 January 2025
Unprompted review
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Reply from Rock n Rose

Hi Ruksana! Such a lovely review. It's much appreciated!

Rated 5 out of 5 stars

Lovely Vintage Ring

I absolutely love my new, vintage, ring. It is beautiful and exactly as expected based on the photos and description.
It was also beautifully packaged and included an additional gift.
Delivery was quick and secure.
Would not hesitate to recommend this business.

23 November 2024
Unprompted review
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Reply from Rock n Rose

Hi Jackie! So pleased you love your ring. Thanks for your glowing review!

Rated 5 out of 5 stars

A very happy customer!

I have been a follower of Rock n Rose for a few years now and I’ve always wanted to purchase a vintage ring from them. I finally saw the perfect one in the drop that so happened to be my birthday month - it was fate! I’ve so happy with my purchase. It arrived quickly and in really beautiful packaging.
I had recommended Rock n Rose to my best friend and she was also able to get a ring from the same drop as me!
I love supporting small businesses and I’ll be saving up for my next piece to add to my collection.

10 December 2024
Unprompted review
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Reply from Rock n Rose

Hi Becca! We're so happy you finally found your perfect ring! Thanks for taking the time to leave such a glowing review - truly, it means the world to our small brand.

Rated 5 out of 5 stars

Rock n rose furfilled my dreams of the…

Rock n rose furfilled my dreams of the most unique and magical engagement ring - the Faye ring ✨

They even resized and repaired it for me. Thank you for the brilliant and communicative service.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Best vintage rings out there!

I have got vintage rings from rock and rose on 3 different occasions - 2 I bought myself and 1 was a gift from my partner who knew I loved everything they put on their website! Every time I have been so so so please with their service, the quality of the rings, the quick delivery and gorgeous packaging as well as their lovely customer service!
The selection of rings is fantastic and there’s always something for everyone’s taste!

3 July 2024
Unprompted review
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Reply from Rock n Rose

Thanks so much for your lovely feedback. We're thrilled you're so pleased with your rings!

Rated 5 out of 5 stars

Beautiful ring

I am so delighted with the ring I bought. It arrived beautifully packaged and very quickly.

3 May 2024
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Reply from Rock n Rose

Hi Lyndsey! So happy to hear this. Thanks for shopping with us and for your lovely review!

Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, already have two - speedy delivery, great packaging and overall lovely experience.

6 August 2024
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Reply from Rock n Rose

Hi Ana, we're so happy to hear this! Thanks so much for shopping with us and for your lovely review.

Rated 1 out of 5 stars

Horrific customer service

Horrific customer service, I’ve lost £60.

The rings are cheap plastic, worse than Primark. So overpriced. I ordered for an event and the ring was weeks late, emailed several times trying to cancel the order, then gave up waiting for it to arrive.
Returns are impossible, they don't respond, there's no return address or portal, so its just a money grab site.

29 July 2024
Unprompted review
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Reply from Rock n Rose

Hi Georgia,

We're really sorry to read your review.

Our rings are made from sterling silver and solid gold. I can see you purchased our best-selling Claudia ring which has been one of our hero products for the past six years.

Your order was received on 3/7 and dispatched on 10/7. The ring had already been dispatched when you emailed to cancel the order, so we requested you return the ring. A refund was then issued on 9/8 once the return had been received.

Rated 1 out of 5 stars

Bad customer service

Brought two rings as didn’t know which size would be best, the ring was a gift for my god daughter. The package didn’t include any return details. Despite reaching out multiple times I still have not heard anything back from them! Will keep trying…

8 April 2024
Unprompted review
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Reply from Rock n Rose

Hi Gemma,

We're really sorry to read your review.

Unfortunately I can't find any correspondence from yourself. If you'd still like to return the ring please do email us at hello@rocknrose.co.uk to arrange.

Best wishes

Rated 1 out of 5 stars

Just another Chinese wholesale upseller

Ordered some scarves, but quality actually wasn't so great. Did a little digging and found exactly same scarves on aliexpress- for fraction of the price. Yet another company upselling cheap Chinese wholesale goods.
Really disappointed, thought its their original designs. 👎

11 October 2023
Unprompted review
Rock n Rose logo

Reply from Rock n Rose

Hi Justyna,

We're really sorry to read your review.

All styles on site are our original designs. If you could forward over any links to products which may infringe on our designs that would be much appreciated.

Best wishes,

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