Took travel insurance, then due to flight delay wanted to make a claim, but unable to do so as trough Website or phone (the phone number provided was not recognised) insurance policy number is not r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just upgraded our policy to Worldwide and spoken to the most lovely, helpful man who knew what he was on about . Got our policy changed for a great upgrade price as I’d spoken to a woman 2 days previo... See more
This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road... See more
Could be better, to be honest. I had to beg and plead with them to provide me with my insurance documents by email at least twice - I don't why they didn't send them out automatically upon the purc... See more
Company details
Written by the company
ROCK Insurance Group offer travel insurance, gadget insurance and commercial insurance solutions.
Contact info
High Street 135, RH10 1DQ, Crawley, United States
- rockinsurance.com
4.4
Excellent
19K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, easy and inexpensive
Sorting out our medical travel cover was so easy. I was putting off doing this because my experience is it takes too long to do, but the process with Rock was fast, simple and easy. I had no cause to make a claim so cannot comment on this.
31 January 2025
I am not sure what I think of rock
I am not sure what I think of rock - I haven’t claimed and I am not sure who they are.
12 February 2025
Travel insurance cover seems fair
Travel insurance cover seems fair. I requested a hard copy of the pilicy and received a quick, polite email to say being actioned and when to expect it - received within estimated time, so great
27 January 2025
never again.
never again.
And, as I said before.
If you don't provide insurance for the country, don't sell it. If you sold it, the fault is with you company.
12 February 2025
Reply from ROCK Insurance Group
Dear Alexei,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
I have checked your account and can see that the issue was with your policy and the fact that it was invalid. We emailed you to inform you of this and the details of why it was invalid were included in the email. When purchasing a policy the policy holder must be in the UK which is stated on the Money Supermarket website. Also we are unable to offer cover for visits to countries that are against FCDO advice.
Please accept my apologies for any inconvenience and frustration caused.
Kind Regards
Michelle
The gentleman I spoke to on the…
The gentleman I spoke to on the telephone was very patient with me as I'm not very good trying to do things on my mobile phone
10 February 2025
Ease of accessing policy needed
7 February 2025
Insurance at affordable prices
Found a policy for my short trip which was a good price .Easy to buy and provides all my friend and I need for a few days.Good that I good buy a joint policy
11 February 2025
Speedy, accurate service
Dealt with mid term adjustment quickly and clearly - and was pleasantly surprised by the price!
7 February 2025
Booking was easy and instructions were…
Booking was easy and instructions were clear. I haven’t travelled yet so don’t know how effective the Rock insurance can be but I’m hopeful.
6 February 2025
Ease of use
Finding the right policy and applying for it was very easy and straightforward
13 February 2025
Very good service on line and speaking…
Very good service on line and speaking to them
5 February 2025
Travel Insurance
Great value for money given my age and pre-existing health conditions. Easy to fill in details too. Would recommend this product to other travellers to Europe.
1 February 2025
Insurance at a good price.
Cheap travel insurance that covers everything. Easy to set up online. Everything sent to mobile.
12 February 2025
I bought travel insurance for single…
I bought travel insurance for single trip abroad. I emailed them to get a receipt for my reference (for work purposes). Within 2weeks we exchanged like 10 emails... Of course, in the first email I mentioned all personal details (address, dob) and policy reference number etc. Every email I got from their customer service was: could you confirm this, that, basically everything I've mentioned already. After confirming everything three times, I got email yesterday: could you confirm your address (fourth time now!). I just gave up as this was vicious circle. I can only imagine what a nightmare it would be if someone wants to make a real claim... I will never use this company again and don't recommend it at all.
31 January 2025
Reply from ROCK Insurance Group
Dear watermelon lady,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
I am sorry to hear that your recent contact with us was not up to our usual high standards. I can see from the account that it was a VAT receipt that you required, we do not charge VAT and for tax purposes it is Insurance Premium Tax (IPT) that is charged, this appears on the first page of your policy documents which I have resent to the email address we have on file.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.