Rocket Aquatics Reviews 

311
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Absolutely brilliant service! Ordered a Marina Vue 32 after much research. What a brilliant service. Ordered on line and was in situ at home 2 days later. Fantastic aquarium that came very well packa... See more

Rated 5 out of 5 stars

Bought F 'r F tank from Rocket 7 years ago. Lighting/electrics failed within the one year guarantee so complete top unit was replaced free of charge. 12v pump wires took 7 years to corrode away, so wa... See more

Rated 4 out of 5 stars

Product was cheapest I could find online ordered one day delivered next! Was very very well packef they must go through a ton of bubble wrap however glad of that after I sern the delivery man chuck lo... See more

Rated 5 out of 5 stars

Excellent service . Very fast delivery by a VERY helpful delivery driver . Enormous parcel of Tank, cabinet, gravel etc - luckily had some teenagers available to carry bits - the driver helped . I... See more

Company details

  1. Animals & Pets

Information provided by various external sources

Aquariums, fish tanks, aquarium supplies and accessories. Rocket Aquatics are the UK's leading specialist online aquatics shop.


Contact info

4.0

Great

TrustScore 4 out of 5

311 reviews

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No recent history of asking for reviews

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4.0

All reviews

(311)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

I havnt received my goods yet

The web site is not "out of uk friendly" i couldn't order online for post to france (and I am pc savvy ) after several emails (which where prompt) then 2 calls I was able to place the order. It still hasn't arrived.

12 September 2012
Unprompted review
Rated 4 out of 5 stars

Good value,little let down with delivery

Bought a juwel rio 400(big tank) good price , communication with the company very good, only problem In the delivery section it says delivery driver will assist lifting onto ground floor. Not in my case just dropped it on a pallet on my drive. Overall average experience

11 September 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Thank you for excellent service. This is the second time I have orded fish food from them at a very competitive price,

10 September 2012
Unprompted review
Rated 5 out of 5 stars

Reliable,good prices. easy web site.

I have used Rocket aquatics a few times now and they are now my preferred supplier. I like the fact that if it is on the web site then it is in stock so have not experienced "items on backorder" Service and delivery is fast and reliable and prices are very competitive. No complaints here with Rocket.

10 September 2012
Unprompted review
Rated 1 out of 5 stars

None communicative company

Having purchased a fish tank from them but later stage before the delivered the item I called the company for certain things I wanted enguire whether I could change the product or if I could add more items with the same delivery to reach to me. But many phone calls and left messages also on line as well but none was returned back. I think this company is lowest quality of customer services ever I experienced in my life.

10 September 2012
Unprompted review
Rated 5 out of 5 stars

rocketaquatics.....out of this world

was a pleasure doing business with this company,from a phone call to discuss items and shipping to the quick arrival and proffesionalism of the delivery driver,no issues at all with the quality of the goods.

9 September 2012
Unprompted review
Rated 5 out of 5 stars

Best price fish food

After checking many other sites Rocketaquatics were the best price Their large bags were cheaper than a bag half the size at our local garden/ aquatic centre and free 2 days delivery

8 September 2012
Unprompted review
Rated 5 out of 5 stars

Great Company

Ordered a BiOrb 60 Litre tropical tank set up, cheapest place on net, came complete within 2 days, spoke to the owner for advice and he did not try and sell me the dearest tank before ordering. Very helpful chap. Very happy with product and received great service. I think some people on these review sites just proper moan for the sake of it sometimes and give unfair negative advise. Credit where credits due i say. :-)

4 September 2012
Unprompted review
Rated 1 out of 5 stars

Do Not Use!!!!!!!

Worst service ever! Do not use! Purchased Tank, Gravel, Food ect.
Nothing turned up, 2 days later gravel arrived with no tank? Would not give refund. We have not heard back from them, delivery company they use is useless as well. Be Warned!!!

4 September 2012
Unprompted review
Rated 5 out of 5 stars

Perfect Supply, Price and Quality

Will definitely use again product is as advertised, quality is brilliant, delivery was ahead of schedule with email updates regularly could very near imagine exactly where it was at any time
a thouroughly enjoyable "shop"

30 August 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic

Extremely fast service at a price that cannot be beaten. I will most certainly be using this company again. Thank you very much.

28 August 2012
Unprompted review
Rated 5 out of 5 stars

Excellent - Will use again .

Excellent service . Very fast delivery by a VERY helpful delivery driver . Enormous parcel of Tank, cabinet, gravel etc - luckily had some teenagers available to carry bits - the driver helped . I think if you point out that the parcel comes apart and can be carried in bit by bit it helps too !
The incidental extras had come earlier by first class post - ordered Thursday evening , arrived Saturday morning . The tank arrived on Monday - didn't expect it so soon so thrilled .
Will definately use this company again .

24 August 2012
Unprompted review

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