Rock-Ola Jukeboxes Reviews 

All went well to get a new remote

RockOla is the last US jukebox company with quality products and wonderful customer service! I love my crystal edition digital jukebox!

Digital music center purchased September 2019.

9 months after the purchase date, I finally had a working jukebox. However, the software platform wasn’t very smooth. It had a lot of “bugs” unexpectedly based on it being a luxury item.

Met with CEO and explained all the issues and he admitted the new platform was released to the public before it was ready. He said a new software platform would be available after 3 months.

16 months after that they collected the unit back from me and promised the new platform was ready. They’d be able to return to me with all new parts and software in less than 3 months.

They still have it now 8 months after collecting it.

Moreover, they refuse to communicate progress updates and the CEO has directed the local (US) customer service dept. to not respond to my questions, calls, or voicemails.

When will I get my property back?

I ordered my Jukebox in early January 22 for my wife's birthday on April 13th. I found every aspect of the transaction to be superb! As the process continued, I was kept informed by the customer service department, Cheron Griffin, of how things were proceeding. She was sensitive to my need for the unit for the birthday and did everything to make that happen. The unit arrived, we set it up, and everything was exactly as expected. I recommend dealing with the factory when possible, for excellent service. Best purchasing experience I have had and the product is excellent. You get what you pay for!!
Thank you Rock Ola for all you and your team do!!

Excellent customer service, over and beyond! Quick shipping too! Fast, friendly and efficient..... can't say enough good!

Our Juke box bubble tube got busted during our move. I called and actually talked to a person. Which is so unheard of these days. I was able to order the right part and felt good about it since I spoke with someone. All good. Thanks.

There was no acknowledgement that an order for a 10K jukebox had been placed. I contacted you by email and received a response saying it will be 20 weeks before delivery.
Who takes 100% funding and waits 20 weeks to deliver the goods?
Very disappointed in the delivery time.
Hoping/praying the product is worth the cash spent.

Very pleased, fast shipping and great service!

The motors came in short order and boxed well. I just put them in and they worked fine. Thanks for having these parts

As usual, your tech support answered my questions promptly, politely, and got me the answers I needed. Top notch support!

I recieved a key that doesn't work and have been trying to get a hold of someone through email but no one has responded. Been 3 days and still waiting. I just want a key that works on my rock-ola 442

Quality product, very quick delivery. Company calls you after you place your order, and makes sure everything is correct and if you have any special instructions or request.

Items were received within a week and and in working order.

I was sent completely the wrong springs. Like comically different than what was listed in the catalog and what my machine needed.

Awesome experience! They actually called me to let me know they were testing the product out first before they shipped it. Kept me notified through the whole process and it showed up early and in excellent condition

Ordered my item over a week ago and it hasn't been shipped yet.
Label was printed quickly but nobody dropped it in the mail box as of this writing.

Quick shipping, product works as designed. Pricey, but needed.

We saw a Rock-ola in the lobby of a restaurant we like and decided it was a really cool looking piece of furniture that would look really nice in our den. We called the factory and a super nice lady walked us through the procedure and -boom- just like that our unit was placed in the production queue and we are really looking forward getting updates on the build and delivery! Their website is very well set up and does their products justice with nice pics and descriptions. Highly recommend!