Service was quick. Product was well packed. However the mystery box selection was aimed at the mature woman and only contained skincare from the same brand, which was different to the expected cont... See more
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Review summary
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What people talk about most
Reviews shaping this summary
A bit disappointed in the contents, I bought 2 boxes to keep as Xmas gifts for my daughters and I felt there was a distinct difference between both. Yes the items would probably cost more than £20 bu... See more
Company replied
£200 box for £20. Didn’t recognise any product/make. Maybe it’s my age. Lack of information up front as to contents via Sky link. Will give to my daughter. She might recognise something. Delivery quit... See more
Company replied
A fantastic offer via SKY VIP rewards snapped up for my upcoming granddaughters birthday. I am no expert when it comes to makeup but the products look quality and I'm positive she'll be delighted with... See more
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Company details
Written by the company
ROCCABOX is the UK’s original discovery box for all things beauty — delivering a curated edit of must-have products straight to your door every month. Our mission is simple: to help you discover new favourites from trusted, trending, and emerging beauty brands without the guesswork. Each ROCCABOX is hand-picked by our in-house beauty team, bringing you a mix of skincare, makeup, body care, and hair heroes from cult classics to indie gems. Whether you’re a skincare minimalist, makeup lover, or self-care queen, every box is designed to surprise, delight, and inspire your routine. We’ve partnered with hundreds of brands — from cult favourites to emerging innovators — ensuring every box delivers unbeatable value and genuine discovery. From monthly subscriptions to limited-edition and mystery boxes, ROCCABOX is your go-to destination for discovering what’s next in beauty. Loved by thousands, trusted by brands, and always powered by passion — beauty discovery starts here.
Unbox What’s Next in Beauty
Written by the company
- Discover new favourites from trusted and trending beauty brands.
- Each month, we curate a mix of skincare, makeup, and wellness heroes from brands you love and new ones to discover. From limited editions to mystery boxes, ROCCABOX makes beauty discovery effortless.
The ROCCABOX Promise
Because every box should feel as good as it looks.
We guarantee every ROCCABOX contains only authentic, high-quality products from trusted brands. Each box is hand-packed with care, inspected for quality, and delivered straight to your door.
If something arrives damaged, missing, or not quite right — our customer care team will put it right, quickly and fairly. You can always count on us for genuine products, secure delivery, and a service that puts you first.
Because beauty discovery should be exciting, not uncertain.
Contact info
London, United Kingdom
- info@roccabox.co.uk
- roccabox.co.uk
Unbox What’s Next in Beauty
3.5
Average
618 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Not what I was expecting
Not what I was expecting. On the Sky offer say make up and we got all face creams.
5 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the box wasn't what you were expecting. We understand that if you were hoping to receive more makeup products, receiving predominantly skincare items would have been disappointing.
Our mystery boxes can contain a variety of beauty products across different categories, including skincare, makeup, haircare and bodycare, but we appreciate that the selection you received wasn't the right fit for your preferences.
Your feedback regarding the product mix has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Not worth the money at all
Not worth the money at all. I get other boxes similar to this regularly. This one was filled with tat you can buy off Wowcher for less. Do not recommend.
5 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the Mystery Box did not meet your expectations. We understand that customers compare beauty boxes based on their previous experiences and personal preferences, and we're disappointed to hear that the products included were not a good fit for you.
Our mystery boxes are designed to offer a variety of beauty products and brands, but we appreciate that the selection you received did not provide the experience or value you were hoping for.
Your feedback regarding the product selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear you were pleased with your experience. From the packaging to the products and service, it's wonderful to know everything hit the mark for you. 😊
Thank you for your lovely feedback and support. We hope to treat you to more fantastic beauty discoveries soon! 🎀
Excellent
Arrived quickly with great products well worth the money excellent highly recommend
29 May 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear your order arrived quickly and that you were pleased with the products. It's fantastic to know you felt the box was well worth the money and worthy of a recommendation. 😊
Thank you for your lovely feedback and support. We hope to treat you to more beauty favourites again soon! 🎀
Was under £200 value it stated
I was told the box would be to the value of £200 + but I looked each item up online and the value is no where near £200
5 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the perceived value of your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available elsewhere, which can affect how the overall value is perceived.
We appreciate your comments and are sorry that the contents did not feel reflective of the advertised £200+ value. Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers and customer experience.
Thank you for sharing your thoughts with us. 🎀
Sorry, I would not recommend
Advertised as very expensive products when I could have purchased them separately for under £40. Sorry it’s very disappointing
5 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with your Mystery Box. The advertised value is based on the brands' official RRPs; however, we understand that customers may compare products against current retail pricing and promotions available through other retailers, which can affect how the overall value is perceived.
We're disappointed to hear that the contents did not meet your expectations and left you feeling unable to recommend the experience. Your feedback regarding the perceived value of the products has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Arrived when promised but as yet have…
Arrived when promised but as yet have not used all of the products
29 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your review and for the 4 stars! 💗
We're delighted to hear your order arrived when promised. We hope you're enjoying the products you've had a chance to try so far and that you'll discover even more favourites as you work your way through the rest of them. 😊
Thank you for your support, and we hope you continue to enjoy your ROCCABOX experience! 🎀
Awful!
Awful!! The shoes looked nothing like the advert 😡😡and the smell of plastic overwhelming
29 May 2026
Reply from ROCCABOX
Thank you for your review. 💗
We believe this review may have been intended for a different retailer, as ROCCABOX does not sell or include footwear in any of our beauty boxes or product ranges.
If this review relates to a ROCCABOX order, please contact our customer service team with further details, and we'd be happy to investigate for you.
Kind regards,
The ROCCABOX Team 🎀
The items in both boxes are amazing
The items in both boxes are amazing, better than I expected and just what my daughters will love
5 June 2026
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that you were pleasantly surprised by both boxes and that the products exceeded your expectations. It's especially lovely to know that you've found items your daughters will love too! 😊
Thank you for your wonderful feedback and support. We hope they enjoy discovering all their new beauty treats! 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear that your wife is very pleased with the box. There's nothing better than knowing the products have been well received and enjoyed! 😊
Thank you for your lovely feedback and support. We hope your wife enjoys discovering all of her new beauty treats. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're absolutely delighted to hear that receiving your ROCCABOX brings you joy each time it arrives. That's exactly the feeling we hope to create with every box – a little moment of excitement, discovery and self-care landing on your doorstep. 😊
Thank you for your wonderful support and for being part of the ROCCABOX community. We can't wait to bring you more beauty treats in the months ahead! 🎀
The products are not good not in…
The products are not good not in English either. Had skin reaction to 3 of the products
29 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the products you received and that some of them were not suitable for you. We're particularly concerned to hear that you experienced skin reactions after using certain products.
Customer safety is extremely important to us. If you have not already done so, we would encourage you to contact our customer service team with details of the products involved and any photographs you may have, so that we can investigate this further with the relevant brand partners.
We're also sorry to hear that some of the product information did not meet your expectations. Your feedback has been shared with our team as we continue reviewing and improving our customer experience.
Thank you for bringing this to our attention. 🎀
Always a very luxurious mystery box…
Always a very luxurious mystery box with products I actually use that I am being introduced too. Always look forward to receiving them.
29 May 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you continue to enjoy our mystery boxes and find them to be such a luxurious treat. It's especially lovely to know that you're discovering new products that you genuinely use and enjoy. 😊
Creating that sense of excitement and introducing our customers to new beauty favourites is exactly what we aim for, so hearing that you always look forward to receiving your boxes means the world to us.
Thank you for your continued support, and we can't wait to surprise you with more beauty discoveries soon! 🎀
Products were ok but only worth the £20…
Products were ok but only worth the £20 at most that I paid !
5 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're pleased to hear that you found the products to be okay and that you felt the box was worth the price you paid. However, we're sorry to hear that the contents didn't exceed your expectations or provide the level of value you were hoping for.
The advertised value is based on the brands' official RRPs, though we understand that perceived value can vary depending on the products received and individual preferences.
We appreciate your honest feedback and have shared your comments with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your experience with us. 🎀
It was definitely worth the 20 pound
It was definitely worth the 20 pound, I really liked my box , I even had a look at how much the products where online at it would of cost me 273 pounds, so yep im happy 😊
5 June 2026
Reply from ROCCABOX
Thank you so much for the wonderful 5-star review! 💗
We're delighted to hear that you loved your box and felt it was fantastic value for money. It's especially lovely to hear that you took the time to look up the products and were so pleased with the value you received. 😊
One of the things we love most about ROCCABOX is helping customers discover exciting beauty products at a fraction of their combined value, so we're thrilled your box exceeded expectations.
Thank you for your lovely feedback and support. We hope to treat you to more beauty favourites again soon! 🎀
Roccabox
I found that the products seemed to be quite random.
The individual items could so be purchased for a similar price to to total box.
29 May 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the product selection felt a little random for you. Our mystery boxes are designed to include a variety of beauty products across different categories, giving customers the opportunity to discover new brands and products they may not otherwise have tried.
We also appreciate your comments regarding the overall value of the box. The advertised value is based on the brands' official RRPs; however, we understand that perceived value can vary depending on the products received and where they may be available elsewhere.
Your feedback has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Very poor
The box mainly contained sample type items and was no where near the prompted £200 it was suggesting
5 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that you were disappointed with the contents of your Mystery Box. Our boxes are designed to include a mix of product sizes and brands, however we understand that the selection you received did not meet your expectations.
The advertised value is based on the brands' official RRPs; however, we appreciate that customers may compare products against current retail pricing and their own perception of value, which can affect the overall experience.
We're sorry that the box did not feel reflective of the advertised £200+ value for you. Your feedback regarding both the product sizes and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers.
Thank you for sharing your thoughts with us. 🎀
Reply from ROCCABOX
Thank you so much for the 5 stars! 💗
We're delighted to hear your order arrived quickly and that your daughter is delighted with the products. Knowing we've helped put a smile on someone's face is exactly what we love to hear! 😊
Thank you for your lovely feedback and support. We hope she enjoys all of her beauty treats! 🎀
Didn't get any recognised brands
Didn't get any recognised brands and products didnt equate to the premium price advertised
5 June 2026
Reply from ROCCABOX
Thank you for taking the time to leave your feedback. 💗
We're sorry to hear that the box didn't meet your expectations. Our mystery boxes are designed to introduce customers to a mix of both established and emerging beauty brands, but we understand that the selection you received did not include brands that were familiar to you.
We're also sorry that the contents did not feel reflective of the premium value advertised. The advertised value is based on the brands' official RRPs; however, we appreciate that perceived value is just as important to the overall experience.
Your feedback regarding both the brand selection and perceived value has been shared with our team as we continue reviewing and improving our mystery box offers. Thank you for sharing your thoughts with us. 🎀
Disappointing - sky VIP
Bought as a sky VIP customer and will not be returning to buy future products. The selection of the box was so disappointing. The 'value' is calculated by RRPs provided by the brands, so you can easily buy almost all of the products for under £10 on amazon - I was able to find all the products for under £50 online - not the £200 value as advertised. The reply from customer service whilst prompt was condescending and dismissive. However I appreciate I got a reply as I can see from other reviews many don't even hear back. The quality of product was poor - all unknown brands (as someone who buys luxury beauty products from spaceNK, Liberty and Keihls- this box was not up to standards - maybe a nice gift for a teenager.
9 June 2026
Unprompted review
Reply from ROCCABOX
Thank you for taking the time to leave such detailed feedback. 💗
We're sorry to hear that the Sky VIP Mystery Box did not meet your expectations. We understand that customers have different preferences and expectations when it comes to beauty products, particularly those who are familiar with premium beauty retailers and luxury brands.
The advertised value of our mystery boxes is based on the brands' official RRPs. However, we appreciate that products may also be available through other retailers and marketplaces at discounted prices, which can affect how the overall value is perceived.
We're also disappointed to hear that your interaction with our customer service team left you feeling dissatisfied. We always aim to provide helpful, professional support and are sorry that this was not your experience.
Your feedback regarding the product selection, perceived value, and customer service experience has been shared with our team as we continue reviewing and improving our mystery box offers and overall customer experience. Thank you for sharing your thoughts with us. 🎀
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