The customer service response was good. I have made several of their 3D sets and have enjoyed making them with my grandson. I would give 5 stars if it wasn't for the fact that the flower building bl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having built several of Robotimes models/puzzles, I can say their parts are easy to assemble if you follow their instructions precisely. There are some hidden tricks in some if the builds. They got m... See more
Company replied
I have built several Robo Time models and have enjoyed them all. I only have 2 critiques. - Some other companies instruction are better illustrated. In particular each step includes an illustratio... See more
Company replied
These 3D products are amazing, well made and very cleverly thought out. I did have one issue with a delivery where an incorrect product was supplied, (one out of three) in the consignment. Customer... See more
Company replied
Company details
About Robotime
Written by the company
ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting.
VISIT OUR WEBSITE Contact usContact info
23 South Front Street, 08079, Salem, United States
- service@robotime.com
- robotimeonline.com
4.5
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Love it and can't wait to do
13 May 2026
Reply from Robotime
Your kind review truly brightened our day. If there is anything more we can do to help, we will be here for you.
Thank you so much
Thank you so much! You've been a great help!
Pam Glover
23 June 2026
Unprompted review
Reply from Robotime
Thank you for your thoughtful feedback. Knowing you had a positive experience is very rewarding. If you require any additional assistance, we’re happy to help.
Beautiful flowers to construct
Beautiful flowers to construct. The instructions take a bit of getting used to but once you get the hang of them, the flowers come together really well
26 May 2026
Reply from Robotime
We’re grateful for your warm review. Please feel free to contact us anytime if you need further guidance or support.
Robotime
I have had quick reliable deliveries everytime that I have ordered a product. Never had an issue.
27 May 2026
Reply from Robotime
Thank you for your generous feedback. Ensuring your satisfaction is our priority. If anything else comes up, don’t hesitate to let us know.
Brilliant products great service no…
Brilliant products great service no problem with the following the instructions to build the product.
26 May 2026
Reply from Robotime
We’re grateful for your warm review. Please feel free to contact us anytime if you need further guidance or support.
Product great
12 May 2026
Reply from Robotime
Thank you for your generous feedback. Ensuring your satisfaction is our priority. If anything else comes up, don’t hesitate to let us know.
I am a retired pensioner
I am a retired pensioner. My children buy me these kits for me to pass my time. I find this to be very exciting and eases my stress levels.
12 May 2026
Reply from Robotime
We sincerely appreciate your positive message. If you have additional product or order-related questions, our team is here to assist.
A great selection of puzzles to put…
A great selection of puzzles to put together and reasonable prices prompt delivery What more can I ask Thank you
26 May 2026
Reply from Robotime
Thank you for your lovely review. If you ever need recommendations, troubleshooting help, or replacement parts, we’re here for you.
Clear ordering info
Clear ordering info. Fairly fast shipping. Good quality products with very good instructions. Will definitely order from you again. Our nephew made the mistake of buying a wooden kit from your competition for a super low price only to find the poorly composed instruction sheet was in a foreign language and parts were not well cut! I'll be back for more.
7 May 2026
Reply from Robotime
We truly appreciate the time you took to share your experience. Should you need further assistance, we’re always glad to help.
Reply from Robotime
Thank you for such a warm review. Your satisfaction means a lot to us. If you need anything else, just reach out.
Reply from Robotime
Thank you for your positive remarks. We're very happy to know we could help. If you ever face product-related questions or order issues, please feel free to reach out.
The part I ordered was warped
The part I ordered was warped. The shipping was pretty slow too.
25 May 2026
Reply from Robotime
We are truly sorry to receive that your replacement part arrived warped, and we also apologize for the slow shipping that brought you extra inconvenience.
We will arrange a free re-sent qualified spare part for you right away. Could you kindly provide your order number and a photo of the deformed part so we can process this quickly? We will also look into ways to improve our packaging and delivery speed moving forward.
Great customer experience and love the…
Great customer experience and love the product! It’s challenging to build and a great value. It’s so rewarding seeing the finished build!
24 May 2026
Reply from Robotime
Thank you for your kind words! We’re delighted to hear you had a positive experience with our support team. Your feedback motivates us to continue providing excellent service. Please don’t hesitate to reach out if you need anything in the future.
Reply from Robotime
We’re so glad you had a great experience with our customer service! Your support means a lot, and we’ll keep working hard to assist you whenever needed.
Reply from Robotime
Thank you for your feedback! We’re happy our support team could help. We look forward to assisting you again in the future.
free shipping and free replacement parts
23 May 2026
Reply from Robotime
We truly appreciate your kind words! It’s our pleasure to assist you, and we’re always here if you need further support.
Delivery was quick and the model was a…
Delivery was quick and the model was a great build
23 May 2026
Reply from Robotime
Thanks so much for your review! We’re thrilled our team could help. Your feedback encourages us to keep improving and providing the best service possible.
Reply from Robotime
We truly appreciate your kind words! It's a pleasure to support you, and we're always here if you need anything else.
Great products and customer service
9 May 2026
Reply from Robotime
Thanks a lot for your kind words! If you ever need anything, just let us know — we're here to help.
All the puzzles I've bought so far
All the puzzles I've bought so far, have been challenging, but that's good..
7 May 2026
Reply from Robotime
Thank you so much for your kind words! We’re truly happy to know that our assistance has been helpful to you. If you ever run into any other questions or need further support in the future, please don’t hesitate to reach out — we’re always here for you.
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