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The information on this page is based solely on product reviews written by customers of Robotime via Trustpilot.
Had no issues with shipment.
Reply from Robotime
Hi David, thanks so much for the lovely review! It's great to hear your shipment arrived without any issues. Thanks again for sharing your experience with us—we really appreciate it!
Not sure what I was paying for as the product was shipped from the east coast and well packed. This seems like a add on fee
Reply from Robotime
Hi Eric, thank you for taking the time to share this with us. We can understand the confusion—especially since your order shipped from the east coast and arrived well packed, it's fair to wonder what the Worry-Free Purchase charge was for. We're sorry that wasn't clearer for you, and we'd be glad to look into it together, so please email service@robotime.com with your order details and our team will be happy to help.
I don't understand I haven't received anything more than the two items listed below. Let me know if there is anything I can do.
Reply from Robotime
Hi Ray, thanks for reaching out, and I'm sorry to hear your order seems to have arrived incomplete. If you email our team at service@robotime.com with your order details, we'll look into exactly what was shipped and make sure the rest reaches you. We're glad to help get this sorted out for you.
Makes buying from Robotime more reliable and trustworthy
Reply from Robotime
Hi Donna, thank you so much for the kind words! It's wonderful to hear that Worry-Free Purchase gives you confidence and makes buying from us feel more reliable and trustworthy. That's exactly the experience we want for you, and we're really glad it makes a difference. Enjoy your next build!
I like the fact I have peace of mind knowing if my purchase come damaged, it’s covered.
Reply from Robotime
Hi Marcia, thanks so much for the lovely feedback! It's great to hear that the worry-free coverage gives you real peace of mind knowing you're protected if anything arrives damaged—that's exactly the experience we want for you. Enjoy your next build!
track orders are bad
Reply from Robotime
Hi Claus, we’re sorry to hear that tracking your order has been difficult. Please email service@robotime.com with your delivery details so our team can check the latest status and assist you.
Well made. Fun to assemble.
Reply from Robotime
Hi TK, thanks so much for the kind words! It's great to hear the build quality lived up to your expectations and that you had fun putting it together. That's exactly the experience we hope for with every kit. Enjoy displaying it, and we'd love to see you again soon!
Was fast and very reliable tracking. Arrived on time as well
Reply from Robotime
Hi Sarah, thank you so much for sharing this! We're really glad to hear the tracking was reliable and that your order arrived right on time. That's exactly the kind of smooth experience we want every customer to have. Thanks again for the kind words!
Insurance is insurance
Reply from Robotime
Hi Lyn,
Thanks for sharing your thoughts. We're glad the purchase felt worry-free, and we appreciate the feedback. If there's anything we can improve on, feel free to reach out at service@robotime.com.
Thw worry free delivery keeps me at ease that I know nothing is going to go wrong with it arriving. Thank you.
Reply from Robotime
Hi TheLastPiece Rashke, thank you so much for your kind words! We're really glad our worry-free delivery gave you that extra peace of mind. It means a lot to us, and we hope you enjoy your purchase!
Fantastic!
Reply from Robotime
Hi Jennifer,
Thank you so much for the fantastic review! We're thrilled to hear your purchase was completely worry-free, and we truly appreciate you sharing the experience. Hope to see you again soon!
Never needed to use it but it's good to have I suppose
Reply from Robotime
Hi Nick, thanks for leaving a review! Glad to know the purchase gives you that extra peace of mind, even if you haven’t needed to use it yet. We appreciate your support and hope it stays that way!
Robotime is great. The website is easy to use and orders are delivered in a reasonable time.
Reply from Robotime
Hi Cheryl, thank you for the wonderful review! We're so glad to hear that you found our website easy to use and that your order arrived in a timely manner. We truly appreciate your support and hope to see you again soon!
Reasonably price
Reply from Robotime
Hi Patrick, thank you for your kind words! We're glad you found the price reasonable and that the experience felt worry-free. We truly appreciate your support and hope to see you again soon!
everything delivered on time and undisturbed.
Reply from Robotime
Hi Kai, thank you so much for your kind words! We're really glad to hear that everything arrived on time and in perfect condition. It means a lot to us, and we hope you enjoy your purchase!
The product itself is amazing and fun to put together!!! Have a friend present, it helps. But, the screw that holds the gear that turns the barrels won't stay tight. So now it doesn't work and just sits on the shelf.
Reply from Robotime
Hi Janevra,
Thank you for your honest feedback — and we're really glad you enjoyed putting the product together! We're sorry to hear that the screw holding the gear won't stay tight, though. That's not the experience we want for you, and we'd love to help fix it.
Please email us at service@robotime.com with your order details and reference number, and our team will take care of it right away.
We hope we can get it back off the shelf and working for you soon!
Look fantastic relaxing build
Reply from Robotime
Hi Marty,
Thanks for the kind words! We're so glad it looks fantastic and that the build was relaxing — that's exactly the experience we hope for.
Enjoy!
Don’t know why you need to purchase it. Everything I’ve purchased has been well packaged.
Reply from Robotime
Hi Shannon,
Thanks for your feedback! We're glad everything you've purchased has arrived well packaged. Just to clarify, the Worry-Free Purchase option is there if you'd like extra peace of mind — but we're happy it wasn't needed for your orders!
I had no worries that even if a part was broken or damaged it would be replaced by you.
Reply from Robotime
Hi Gordon,
Thanks for your review! We're glad the Worry-Free Purchase gave you peace of mind — knowing we'll replace a broken or damaged part is exactly what it's designed for.
We appreciate your trust in us!
Takes the stress out of ordering. No worries about any delivery problems.
Reply from Robotime
Hi Ronald,
Thanks for your review! We're glad the Worry-Free Purchase took the stress out of ordering — that's exactly what it's for.
We appreciate your trust!
