Roborock Reviews 

Spent $300 on a vacuum that broke in under 3 months. Garbage product.

didn't receive my product nor my money back, they just took my money, please help me to resolve that

I have a error message 4 in my stick vacuum. Sadly they didn't even read my first email where i gave them the model number and they gave me instructions for a robo vacuum. The second email they asked for the serial number, still no advice. The third they told me to go to Australia to ask...surely they are the same appliance. Pointless, unhelpful passing the buck and rude. I will never buy any products from them again. DO NOT BUY

Support is horrible! Do not buy! I have a Saros 10 and can’t get parts for it. I’ve reached out to their US support email address and get a bounce back that their email box is undergoing maintenance. It’s been like that for 5 days. I repeat DO NOT BUY!

Got a robo vac and mop and the mop is terrible and leaves watermarks everywhere and the machine has chipped my floors in 3 places now. Reached out to their customer team weeks ago and I'm still waiting for a response

Horrible support, they sold a refirbished item, it was missing A11-6 part and they don't want even to sell this part

TERRIBLE COMPANY - AVOID AT ALL COSTS

I did a lot of research on what to buy in the Black Friday sale and settled on buying a Roborock as the reviews seemed very positive.

After taking my money (£500) they used a third party to deliver it but it never showed up. After four weeks of enquiries and them assuring me it would be delivered it turned out the third party lost the package 3 weeks ago.

Roborock were clueless and unwilling to help and now I'm starting the process to get my money back which I have no doubt will be terrible and frustrating.

Avoid this company they are awful. There is also no way to contact them other than email.

Customer service is horrible. My Roborock broke with a LIDAR error that makes it unusable after 3 months and like 10 uses. Customer service is basically all AI generated and they have no clue about laws in the countries they operate in. They just stopped answering emails after i declined sending it for repair to have it refunded which is legally correct in my country. Now reported to agencies

Bought a refurbished vacuum from them. They advertise their 2 year warranty on refurbished products. Vacuum stops working a month after receiving it. Send it in to their warranty partner, allegedly it was fixed. The second time running it after receiving it back we got the same error.

Tried to file a second warranty claim. It says to call them. I call their warranty partner (Allstate). They say they already fixed the item and if it already broke again then to contact Roborock directly and let them know. So I do that, Roborock says it's not their problem and to contact their warranty partner (Allstate). Both companies are horrible. Basically I'm out hundreds of dollars and wasted hours of time on their junk products, horrible customer service, and poor warranty partner. Nobody will take accountability

I asked for filter dimensions so i could order the correct filter. After three emails they never did provide my requested information. Sad to poor

Loved my Roborock Q5 pro until it disconnected from my WiFi and I wasn’t able to get it to connect again. I reached out to Roborock and they sent me through all the trouble shooting process. After none of it worked I reached out again and they once again sent me all the trouble shooting procedures. I told them I’ve already done all this and want to do a warranty claim since it was still under the 1 year warranty. I provided my receipt, when I bought it, where I bought it, order number, everything, and then they told me that I was out of warranty and I could buy a new one. Pretty bummed they false advertise their one year warranty cause I actually like the product. This is why people should buy American made. I’ll be looking for an American made product.

Atrocious customer service.

Sent my vacuum back for a warranty repair as it had stopped dispensing water from one of the mop pad jets. Roborock take days to reply to each email but they eventually accepted the return and said they would give me an '80-89%' new machine. Whatever that means.

The replacement machine arrived and was soaking wet inside the box indicating that they don't follow their own advice of draining the robots tank prior to shipping. The vacuum motor as sounded like a F16 during take-off so after another frustrating two weeks of emailing Roborock they again take the robot back and send me another replacement. This time the replacement machine does not dispense water from EITHER of its mop pad jets.

Both replacement machines I have been sent are clearly other customers returns that have not even been checked over. Both times the dustbins we full of dirt and both vacuums still contained the previous owners maps indicating the units had not been factory reset prior to dispatch to me.

I will never purchase Roborock again and I will be telling anyone and everyone I know to avoid them like the plague.

To summerise:

They take 48 hours or more to respond to an emails making conversing with them to arrange support slow and frustrating.

They never follow up their support requests as they promise.

They twice sent me a faulty machine that are obviously someone else's rejected units.

They must just be stacking returns and sending them out as replacements.

I'm posting here out of sheer frustrating in the miniscule hope that maybe someone from Roborock will see and reach out to resolve this issue,

I purchased the product directly from Roborock’s official website. However, the company chose to use a third-party delivery service, Amazon, to ship my order. The delivery was marked as "completed" by Amazon, but I never received the package. I was at home at the time they allegedly delivered it, yet the parcel never arrived.

When I reached out to Roborock’s customer service to report the issue, they directed me to Amazon. However, Amazon’s policy states that when a seller (in this case, Roborock) requests delivery, it is the seller who holds all the delivery details. As a result, Amazon customer service had no information on my package, and I was left with no recourse.

I am now out €810 due to Roborock’s failure to take responsibility for the delivery. Today, I filed a formal claim with the Spanish police.

I strongly advise against purchasing from a company that refuses to take responsibility for the mistakes of its partners.

The Roborock does an adequate job in most areas of my apartment; however it does not pick up the cat litter that is scattered on my floor. I mentioned this to the company, but they didn’t resolve it for me so I have a cordless vacuum for backup.

Bought a Roborock Qv s35. Big mistake.
Cleaning performance is not existent. Suction - well sucks. Goes around furniture by 20 cm and leaves nice streaks.
Cannot differentiate between floors to mop of rugs to vacuum. Just don’t buy it.
You get what you pay for - save your money for better machine

Vacuum damaged carpet. Attempted to return device but company was unresponsive, even though I bought the "Worry-Free Delivery Return Policy." Would never ever recommend buying directly from this company.

I ordered a vacuum during the Black friday sales and have still not received the item. The courier claimed they tried to deliver it on 3 different occassions but i was home and this didnt happen. After the first failed dekivery i contacted Roborock and UPS to advise them that the driver ia providing wrong information. Both of then didnt do anything to help and after a few days the parcel was sent back to Roborock. I have still not been refunded. They are extremely difficult to grt hold of- only provide support via email and it takes 1 week for them to reply. After waiting for 2 weeks , i finally received a reply , saying that they have been very busy and are still waiting for warehouse to confirm the item was sent back ( although the tracking clearly proves this) . I have asked for them to send it again but they have told me to purchase it through the webaite although it noe costs £100 more.

If I could give zero stars I would. Purchased in February this year and in October this machine and its “Lazer” malfunction.

Customer service is beyond awful, 6 weeks no communication and I just want a refund because arguing with idiots is a waste of time.

Do yourself a favour don’t by Roborock or Dream products because they are a joke!

Vacuum started just quitting in place rather than returning itself to the dock to charge after about two years. Tried to work with customer service which advised a master reset. It didn’t work so then I had a vacuum that couldn’t get through a complete remap because the battery had diminished, and it wouldn’t return to dock to charge so I couldn’t get a new map made. Roborock said the product was discontinued so they couldn’t fix it, offered me a measly $20 off a newer model. I asked for $50 and they ghosted me. Lousy product, even more lousy customer service. They don’t stand behind their stuff.

We purchased the Roborock Qrevo Edge Robot Vacuum 9 months ago. We love it. We have wood floors and LVP and 2400 sqft of space. We've only had 1 small issue with the mop attachment (not the mophead, the spinner, the velcro had gotten weak). I contacted roborock via email and I have the new part for free in 48 hours.
The customer service is 5star and fast. The quality of the performance is excellent. I have multiple programs for various areas of the house, including special vacuuming for wool rugs. This vacuum/mop unit is reliable, long-performing and easy to manage (fill tank/empty tank, replace vacuum bag). We like to check on our furbabies (video and voice) and get rewarded with head-tilts. The avoidance setting works great and I have areas 'off limits' and it works well (dog bed).
We are looking to purchase a second one for our upstairs. These units are expensive, yes, but after trying two other brands, Roborock has been far superior in reliability, customer support, and utility.