Robinsons Relocation Reviews 1,226

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. Many people highlight the exceptional service, noting the care taken with belongings, the efficiency of the teams, and the overall stress-free experience provided during what can be a challenging time. Reviewers frequently mention the politeness, courtesy, and hard work of the moving teams, as well as the excellent communication and support from office staff. The company is often recommended for its ability to handle moves smoothly and effectively, with many customers expressing their satisfaction with the entire process.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being polite,... See more

Service

Users describe positive interactions with service, highlighting the ease and stress-free nature of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic experience from the first phone call to the last box. 'Pops' and his crew didn't just turn up and execute the job, they brought a level of humor to their professionalism that was much... See more

Rated 5 out of 5 stars

Excellent service. From the first call to Sophie for a quote to unloading at the new destination address, Robinson staff were professional, sociable and most importantly, as there was await for the ke... See more

Rated 5 out of 5 stars

We had an awkward last minute completion but in a busy period, Robinson's promised to turn up at 8am and did. On a very warm day that just got hotter and hotter up to 26c, they methodically loaded and... See more

Rated 5 out of 5 stars

Firstly would like to say a massive thank you to Robinson team! Where from day 1 with their customer service through to the removal team on our moving date back in November who utterly brilliantly!... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility
  4. Storage Facility

Written by the company

We don’t just move your house, we help you make it home. Robinsons Relocation is one of the oldest established removals companies in the UK, with over 120 years' experience in the business. In this time, we've helped thousands of families just like yours to start a new life, from moves around the corner to relocation to the other side of the world. We are a fully accredited member of the British Association of Removers. We have several branches across the UK, each one staffed by a professional team of movers who are experienced in handling moves efficiently, carefully and skilfully. Wherever your destination, each of our branches offers purpose-built storage facilities to ease the strain of moving house.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Robinsons Relocation did a brilliant home-move job

Robinsons Relocation has done a brilliant job for me on 2 international moves over the years. The movers and office staff have been consistently world-class. Competent, professional, helpful and cheerful. Home-moves are inherently stressful and tiring, but the team at Robinsons hugely alleviated the pain for this happy customer. Thank you, Robinsons!

6 August 2021
Rated 5 out of 5 stars

So Impressed

I cannot state how impressed we were with Robinsons on our recent move. We changed house last minute and they showed amazing flexibility in adjusting the schedule. The Team who worked on our job were all great, they couldn't do enough for us and were so adaptable - the packaging was impressive, none of our fragile items were damaged which was some achievement.

The Team in the office were equally impressive and responsive - we would highly recommend them for any type of move

14 July 2021
Unprompted review
Rated 5 out of 5 stars

So impressed

I cannot state how impressed we were with Robinsons on our move. We changed house last minute and they showed amazing flexibility in adjusting the schedule. The Team who worked on our job were all great, they couldn't do enough for us and were so adaptable - the packaging was impressive, none of our fragile items were damaged which was some achievement.

The Team in the office were equally impressive and responsive - we would highly recommend them for any type of move

14 July 2021
Rated 5 out of 5 stars

Our house move with Robinsons

Home visit to estimate price for our move was professionally managed resulting in a competitive quote. Liaison with Robinsons Basingstoke office was easy and jolly! On our moving day Geoff, and his colleagues were prompt, polite, cheerful and flexible - on what was a stressful day for us. In summary Robinsons provided great service from first engagement to the end of our successful move.

7 July 2021
Rated 5 out of 5 stars

Outstanding service from Robinsons

Outstanding service from Robinsons - from the packing the day before to the moving day itself, James, Tony and Michael worked tirelessly and with such great humour and positivity, it made an otherwise stressful day completely manageable.
Top marks from us!

5 July 2021
Rated 5 out of 5 stars

The crew worked extremely hard and kept…

The crew worked extremely hard and kept going into the evening to ensure we got the move completed. A very professional service for which we are extremely grateful. Our grateful thanks to both the office and moving teams who were helpful, supportive and very accommodating through out a very stressful period for us. Well done to all.

5 July 2021
Rated 5 out of 5 stars

Second move with Robinsons.

Second move with Robinsons in the scope of 9 years. First one in 2013 and again recently. Items were in storage and was delivered safe and sound to Scotland after 6 months in storage.
Hope I never have to move again but if I do … It will be Robinsons.

30 May 2021
Rated 4 out of 5 stars

Moving home

Very efficient,polite team. A few difficulties which were sorted.had a wait of 45minutes at our new address. Then it got a little bit hurried. The man in charge was brilliant. Would recommend Robinsons. Staff in the office were friendly and helpful.

28 May 2021
Rated 5 out of 5 stars

Brilliant experience from move manager…

Brilliant experience from move manager to the guys on the day. We had to move at very short notice and Robinsons were very flexible in acommodating us. The team were friendly and considerate and did a good job. We will certainly look to use them for our next move.

27 May 2021
Rated 5 out of 5 stars

Robinsons relocations were great

Robinsons relocations were great from getting the quote to moving everything into our new home. The staff were always polite and helpful. The crew on move day were amazing and worked so hard. We would definitely recommend

27 May 2021
Rated 5 out of 5 stars

Wouldn't use anyone else to move.

Many thanks again to everyone at Robinsons who we’ve come into contact with. All of them have been great to deal with and have all gone that “extra mile” to make us feel happy and secure about the move.

We found this when we used Robinsons to move out to France and doubly so when they moved us back.

Also I must add an extra personal thank you to Lara in Basingstoke. Moving can be a very stressful experience and not once did I come off of a call with her without a smile on my face.

26 May 2021
Unprompted review
Rated 3 out of 5 stars

Guys were prompt and friendly but a bit…

Guys were prompt and friendly but a bit too casual at times. I also didn't appreciate a phone call from the office saying that we were about to start being charged additional fees if we couldn't get hold of the keys to the new property within 5 minutes.

26 April 2021

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