Roberts Radio Reviews 

7,196
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with the services provided by this company. Customers frequently praise the exceptional sound quality, beautiful craftsmanship, and classic design of the audio products. Many people also appreciate the efficient repair services and the exceptionally helpful, knowledgeable support teams that quickly resolve technical problems. Some reviewers were not happy with product durability, noting recurring issues like peeling outer covers and failing control buttons after a couple of years of use. Others additionally reported frustrating encounters with unhelpful customer service representatives and unexpected device failures that ultimately left them deeply disappointed with all of their recent purchases.

What people talk about most

Product

Consumers find product feedback to be highly divided, with many reviewers praising the charming retro design,... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some customers praise the brilliant sound and beautiful... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the device for being... See more

Price

Customers consistently note ambiguous experiences with price, often pointing out that items like the aerial... See more

Customer service

Users describe ambiguous interactions with customer service, with some experiencing outstanding support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased My mother who is 91 and partially sighted purchased a Roberts Concerto 3 player as recommended at the time by the RNIB. After a couple of years use water was spilled into it and the C... See more

Rated 5 out of 5 stars

My Roberts Radio 'Ortus 3' bedside clock radio has been a source of constant delight for the years I have had it. Moreover, when I have accidentally changed its settings, as I did last night, and ha... See more

Rated 5 out of 5 stars

I have had my RobertsSportsDab for many years and use it when I am gardening, which is nearly every day. Recently the volume button stopped working and within a week I had sent it to your technical t... See more

Rated 5 out of 5 stars

Rachel asked for just a few details - then identified what my problem was - I'd been using a fast charger for my revival petite 2. I've had it a while but it made no difference to her - she just sorte... See more


Company details

  1. Hi-fi shop
  2. also in
  3. Home Audio Store

Written by the company

With a heritage of more than 80 years, Roberts is the UK brand leader in portable radios. Offering an award-winning range of over 100 different DAB+, analogue, and Smart Radios, Roberts leads the way in design, product development and innovation.

Shop online at robertsradio.com

Free delivery, Two Year Warranty and Roberts Technical support

Buy online at robertsradio.com for free delivery, 2-year warranty and technical support from Roberts friendly team.

Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.9

All reviews

(7,196)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor quality

I bought a radio 6 months ago for my mum who has always used Roberts radios. It has now stopped working. Roberts have been most unhelpful and insist that the fault lies with the power supply. They insisted it was only suitable for battery use despite the radio having a DC input port. I won't be buying Roberts again. This is very poor service.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Roberts Petite 2 Radio

Needed a quality small Dab+ radio for my summer house, when I saw the Roberts petite 2 I was impressed, once I felt the weight of the radio I knew it would be good, excellent sound and the benefit of rechargeable battery life of 20 hours means I can move it around outdoors as required, fantastic colours available, would highly recommend.

29 May 2024
Rated 1 out of 5 stars

My radio was faulty

My radio was faulty - the battery would not re charge. I called to return and left details for a returns label to be sent. it didn't arrive - so called back to check my email detils were correct. It still didn't arrive. So, called back again the following week to ask again for a returns label and my email address had been miss spelt. So, 3 calls to send it back.

21 May 2024
Rated 5 out of 5 stars

Brilliant user support by email - thanks!

I just emailed Robert’s Radio today about a DAB scanning problem (user problem 🙄) on a fairly old DAB radio and Deri in the tech team sent me a pdf User Guide within a couple of hours. Problem sorted. So easy. Brilliant customer service - thanks!

31 May 2024
Unprompted review
Rated 5 out of 5 stars

The Roberts Clock/Radio

The Roberts clock/radio I purchased is identical to the previous Roberts model which gave good service for about 15 years. It was encouraging to be able to obtain a new one similar which I did on line, the service was excellent.

20 May 2024

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