Roberts Radio Reviews 

7,196
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with the services provided by this company. Customers frequently praise the exceptional sound quality, beautiful craftsmanship, and classic design of the audio products. Many people also appreciate the efficient repair services and the exceptionally helpful, knowledgeable support teams that quickly resolve technical problems. Some reviewers were not happy with product durability, noting recurring issues like peeling outer covers and failing control buttons after a couple of years of use. Others additionally reported frustrating encounters with unhelpful customer service representatives and unexpected device failures that ultimately left them deeply disappointed with all of their recent purchases.

What people talk about most

Product

Consumers find product feedback to be highly divided, with many reviewers praising the charming retro design,... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some customers praise the brilliant sound and beautiful... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers praising the device for being... See more

Price

Customers consistently note ambiguous experiences with price, often pointing out that items like the aerial... See more

Customer service

Users describe ambiguous interactions with customer service, with some experiencing outstanding support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased My mother who is 91 and partially sighted purchased a Roberts Concerto 3 player as recommended at the time by the RNIB. After a couple of years use water was spilled into it and the C... See more

Rated 5 out of 5 stars

My Roberts Radio 'Ortus 3' bedside clock radio has been a source of constant delight for the years I have had it. Moreover, when I have accidentally changed its settings, as I did last night, and ha... See more

Rated 5 out of 5 stars

I have had my RobertsSportsDab for many years and use it when I am gardening, which is nearly every day. Recently the volume button stopped working and within a week I had sent it to your technical t... See more

Rated 5 out of 5 stars

Rachel asked for just a few details - then identified what my problem was - I'd been using a fast charger for my revival petite 2. I've had it a while but it made no difference to her - she just sorte... See more


Company details

  1. Hi-fi shop
  2. also in
  3. Home Audio Store

Written by the company

With a heritage of more than 80 years, Roberts is the UK brand leader in portable radios. Offering an award-winning range of over 100 different DAB+, analogue, and Smart Radios, Roberts leads the way in design, product development and innovation.

Shop online at robertsradio.com

Free delivery, Two Year Warranty and Roberts Technical support

Buy online at robertsradio.com for free delivery, 2-year warranty and technical support from Roberts friendly team.

Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.9

All reviews

(7,196)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience of Roberts Radio was Superb

My experience of Roberts Radio was extremely good.
When I inadvertently blew up my old Roberts Radio it was very sad as we had had it for a long time. It could not be repaired.
However the lady I dealt with at Roberts Radio was extremely helpful and very courteous in breaking the news that a repair was impossible. It was a tremendous bonus when she offered us an incentive to purchase another Roberts Radio. We jumped at this opportunity and are now the proud owners of a delightful Roberts Rambler BT Radio. My wife loves it !

27 June 2024
Rated 3 out of 5 stars

Cute!

Cute! Size really does matter!
Almost perfect, I wish the time display appeared bigger, similar to when the power cable is plugged in.

19 June 2024
Rated 5 out of 5 stars

Great product and service

Delivered next day despite ordering late in the afternoon the day before. Sounds is great and the quality is top notch. With the previous version we owned the leather came off very easily. This seems much better.

25 June 2024
Rated 5 out of 5 stars

Under pillow speaker

I bought an under pillow speaker, its good quality and value for money. The website was easy to use and order. Delivery was quick and there were no problems

23 June 2024
Rated 5 out of 5 stars

Light but robust

Arrived very quickly and the product was what I expected. I had to buy a plug but was pleased that if I charge it up, I can use it for a few hours wandering around with it before it needs charging again. It is also fairly light so suitable for travel and looks robust enough to drop without too much damage!

18 June 2024
Rated 1 out of 5 stars

Rubbish radio

My new Roberts radio is rubbish. It meanders between wavelengths and is difficult to set on one, familiar, waveband. It is also greedy on batteries. I have tried everything to stabilise the reception with little luck. My very old tiny Sony radio was much better at tuning and sound control. It died of old age after 25 years service. I thought Roberts were reliable.

20 June 2024

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